Okay product when it works.
Use Cases and Deployment Scope
We use Hippo as our CMMS to manage our demand work orders, planned maintenance, and vehicle maintenance. Our organization uses single sign-on and users can create work requests, while our technical team can respond, log their time, and schedule work.
Pros
- Easy interface
- Simple
Cons
- While staff can enter their time, there is no way to access how much time an individual spends on a task, or how much time they have logged in a given period.
- Their technical support is atrocious. There is really no way to reach a human. The support portal is completely automated, and just sends articles. There is no way to escalate. You can go for weeks unable to access the software with no help.
- The product is not customizable.
Likelihood to Recommend
It is a good product for small organizations without complex needs. However, it is very difficult to get support.
