Hostaway

Hostaway Vacation Rental Software and Airbnb Management System is a solution designed to automate and streamline the operations of vacation rental property managers. According to the vendor, this software caters to small to large vacation rental property management businesses, providing them with the tools they need to efficiently manage their properties across multiple platforms such as Airbnb, Vrbo, Booking.com, Expedia, and more. It is used by vacation rental property managers, Airbnb hosts, property management companies, and businesses in the hospitality and travel industry.

Key Features

Property Management Solution: According to the vendor, the software offers an all-in-one property management solution that allows vacation rental property managers to efficiently manage property listings, reservations, and guest information. It provides a centralized dashboard for tracking bookings, availability, and performance, along with customizable reports for key performance indicators.

Channel Manager: The vendor claims that the proprietary channel manager seamlessly connects property managers to major booking platforms like Airbnb, Vrbo, Booking.com, Expedia, and more. It ensures the synchronization of property information, availability, and rates across multiple channels in real-time. The multi-calendar functionality enables efficient management of bookings.

Unified Inbox: According to the vendor, the software provides an industry-leading unified inbox that centralizes all guest messages and inquiries from various channels, allowing property managers to efficiently communicate with guests and owners. It supports automated messaging and templates, and integrates with SMS and WhatsApp for native support of text messaging.

Automated Messages: The vendor states that this feature automates guest communication through triggers, automations, and workflows. Property managers can create and schedule personalized messages, ensuring reliable and efficient delivery. It streamlines pre-arrival, check-in, and check-out processes.

Performance Dashboard: According to the vendor, the software provides a performance dashboard that offers a comprehensive view of key metrics and analytics, including occupancy rates, revenue, and other performance indicators. It helps property managers track and evaluate the success of their business, enabling data-driven decision-making for optimizing operations.

Reservations Manager: The vendor claims that this feature helps property managers keep track of bookings and reservations by providing a centralized view of all reservations and their details. It allows for easy management of check-in and check-out dates, ensuring smooth operations and efficient guest handling.

CRM & Lead Management: According to the vendor, the software offers a CRM system with tools for managing leads and guest information, helping property managers convert potential guests into bookings. It enables tracking and managing guest interactions and preferences, facilitating personalized communication and targeted marketing campaigns.

Multi-Unit Support: The vendor states that property managers can efficiently manage hotel-style setups with multiple units using this feature. It allows for the management of multiple properties within a single account, offering flexibility in rates, availability, and reservations for different units. It streamlines operations for property managers with large portfolios.

Automated Reviews: According to the vendor, this feature automates the process of collecting and managing guest reviews, helping property managers generate more reviews and improve their online reputation. It provides tools for requesting and managing guest feedback, leveraging positive reviews to attract more bookings.