Overview
What is House-on-the-Hill?
House-on-the-Hill Software is a service desk software designed for IT Service Management, Request Management, Facilities Management, and Customer Service. This solution caters to businesses of all sizes, offering a range of features and functionalities. According to the vendor, House-on-the-Hill Software...
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Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is House-on-the-Hill?
House-on-the-Hill Software is a service desk software designed for IT Service Management, Request Management, Facilities Management, and Customer Service. This solution caters to businesses of all sizes, offering a range of features and functionalities. According to the vendor, House-on-the-Hill Software is tailored to meet the specific needs of IT professionals, facilities managers, and customer service representatives in various industries.
Key Features
Self-Service Portal: According to the vendor, the software allows customers to independently log and track their own issues, submit and track calls, search FAQs, and view news and updates. The self-service portal can be personalized with branding and customization options.
Drag & Drop Call Form Builder: The software offers a user-friendly drag and drop interface for building unique forms for different types of calls, such as incidents, problems, and equipment requests. According to the vendor, these forms can be customized to match specific terminology and business rules.
Kanban Workboard: The software provides service managers with real-time list views of service desk tickets at specific statuses. According to the vendor, this feature enhances visualization, improves workflow management, and enables effective task prioritization.
KnowledgeBase: According to the vendor, the software includes a KnowledgeBase that allows users to search and copy solutions directly. This feature offers a repository of frequently asked questions and solutions, promoting self-diagnosis and reducing the volume of tickets logged.
Customizable Ticket Logging Forms: The software allows users to create ticket input forms that align with specific terminology and business rules. According to the vendor, these forms can include unlimited extra fields to gather all necessary information, ensuring a comprehensive and user-friendly ticket logging experience.
SLA & KPI: The software allows users to set default priorities and response times to align with Service Level Agreements. According to the vendor, the KPI Monitor enables users to monitor and measure performance against SLAs, analyze support service performance trends, and make data-driven decisions to improve service delivery.
House-on-the-Hill Features
- Supported: Document Storage
- Supported: Interaction Tracking
- Supported: Alerts/Escalation
- Supported: Call Center Management
- Supported: Knowledge Base Management
- Supported: Self Service Portal
- Supported: Automated Routing
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Multi-Channel Communication
- Supported: Real-Time Chat
- Supported: Service Level Agreement (SLA) Management
- Supported: Ticket Management
- Supported: Problem Management
House-on-the-Hill Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Android, iPhone, iPad |
