ICEFLO

ICEFLO, developed by ICEFLO Limited, is a cloud-based platform that helps teams achieve operational resilience objectives across planned change, disaster recovery, and service recovery. Suitable for businesses of all sizes, ICEFLO is utilized by a wide range of professionals in various industries, including IT, project management, deployment management, implementation management, event management, business continuity, technology, operations, financial services, healthcare, telecommunications, retail, and manufacturing.

Key Features

Cloud-based Platform: Access and collaborate on cutover plans from any device, anywhere. Store, share, and access runbooks and cutover-related data securely in the cloud.

Comprehensive Runbooks: Create detailed runbooks with stages and tasks. Define standards, structure, and dependencies to establish a common vocabulary for cutover activities.

Real-time Dashboards: Monitor cutover progress with at-a-glance real-time dashboards. Track task status, dependencies, and identify any issues or delays.

Integrated Issues Management: Manage and resolve issues that arise during the cutover process. Assess and communicate the impact of issues to minimize overall cutover impact.

Automated Reporting: Generate automated reports for real-time status updates and progress tracking. Easily create management status reports without manual data collection.

Event Management: Coordinate complex cutovers involving multiple teams and dependencies by bringing together related runbooks as a single event.

Mobile Accessibility: Stay informed and participate in the cutover process on the go. View and update tasks, track progress, and receive notifications on mobile devices.

Disaster Recovery Planning: Create and execute well-rehearsed disaster recovery plans. Utilize a real-time forecasting engine to estimate recovery time actual (RTA). Validate the plan with detailed walkthroughs to ensure accurate durations and dependencies. Collaborate in real-time, allocate resources, and automate event scheduling.

Risk Management: Identify and manage issues during cutover events. Gain comprehensive visibility and track the impact of issues on the overall cutover. Compile factual evidence and deliver timely reports for compliance and governance purposes.

IT Service Continuity Management: Plan and prepare for various scenarios. Identify critical business processes and assign appropriate recovery time. Build and rehearse service recovery runbooks with accurate timing for each task.