ICIMS Hire FAQ Detail
401 Reviews and Ratings
Comparing ATS Admin and Configuration Tools
8 citations from LLM engines
According to TrustRadius reviews, the administration and configuration tools in iCIMS Hire present a mixed experience for non-developer administrators. Some reviewers find that they need to rely on customer support to make configuration changes, such as altering workflows or building forms, and wish for more self-service capabilities. The reporting tools are also mentioned as having a learning curve, with customization being less intuitive than expected. However, despite these specific tool-related challenges, reviewers widely praise iCIMS Hire for significantly improving overall administrative efficiency. They report benefits such as reduced admin hours, faster time-to-fill, centralized documentation for compliance, and a cleaner, more organized recruitment process.
Prompt Questions
how do the configuration and admin tools in leading ats platforms compare for non-developer administrators?
Reliance on Support for Configuration
2 mentions▼Reviewers state that making system configuration changes, such as tweaking workflows, changing field requirements, or b…
Reviewers state that making system configuration changes, such as tweaking workflows, changing field requirements, or building forms, often requires submitting a ticket to customer support. They express a desire for more robust self-service tools to make these updates independently.
“I wish we had more capabilities to make updates ourselves within the system configuration without involving customer support.”
“I rely on our Account Manager too much - If I want to tweak a specific workflow or change a field requirement, I often need to submit a ticket to iCIMS Hire support. I often choose to let it go.”
“I wish the iforms builder was more user-friendly allowing customers to create and make changes to forms.”
Reporting Customization Challenges
2 mentions▼For non-technical administrators, the reporting tools can present a learning curve. One reviewer notes that customizing…
For non-technical administrators, the reporting tools can present a learning curve. One reviewer notes that customizing reports is not intuitive and often requires research to figure out how to do it properly.
“although I rely on my TA team for this - I did notice that when trying to customize reporting, I get lost. It's less intuitive than one would think and most of the times, I need to research on how to properly customize.”
“Reporting should be straightforward.”
Integration Management
3 mentions▼Reviewers mention that while integrations are available, they can require manual work. Syncing data with external syste…
Reviewers mention that while integrations are available, they can require manual work. Syncing data with external systems, such as background check vendors or federal HR systems, may not be fully automated and can require manual intervention.
“While integrations exist, syncing data with federal HR systems or background check vendors can require manual intervention.”
“More integration.”
“integration”
Mobile App Experience
1 mention▼According to one review, the mobile application could be improved for administrative tasks. The reviewer found that per…
According to one review, the mobile application could be improved for administrative tasks. The reviewer found that performing actions like leaving candidate feedback on a mobile device was not a smooth experience.
“The Mobile app needs some polishing - I do rely on my phone when commuting and leaving candidate feedback via the mobile experience for example, has been a drag. I think all HMs should offer top-notch mobile experience but I've dealt with worse.”
Improved Administrative Efficiency
4 mentions▼Despite some configuration limitations, reviewers consistently report that the platform reduces administrative workload…
Despite some configuration limitations, reviewers consistently report that the platform reduces administrative workload and improves efficiency. They cite benefits like cutting down on admin hours, streamlining the recruitment process, and improving compliance tracking.
“iCIMS has had a positive impact on our recruitment efficiency and compliance tracking.”
“Our average time to fill is around 2 weeks - I find that astonishing and iCIMS plays a great role in reducing the admin. hours spent.”
“it keeps the recruitment process clean, fuss free and minimises errors being made”
“We saved hours a week by reviewing candidates through the system, rather than through email.”
Showing top 5 topics · 13 total quotes across all topics