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Insperity

Score6.1 out of 10

31 Reviews and Ratings

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What is Insperity?

Insperity’s complete PEO services provide the scalable infrastructure needed to eliminate inefficiencies, control expenses and reduce risks to help sustain profitability. The Insperity PEO solution combines personalized service and HR technology, aiming to maximize the effectiveness of the client's people.

Categories & Use Cases

Most Frequent Users

Top 3 industries using Insperity
Based on HG Insights installation data
View all Reviews
#1 most frequent

Professional, Scientific, and Technical Services

18.3%

54 installations of 295

#2 most frequent

Other Services (except Public Administration)

11.9%

35 installations of 295

#3 most frequent

Information

10.5%

31 installations of 295

Reviews

What users are saying about Insperity.
View all reviews

Insperity One-Stop-Shop for HR and Benefits

Incentivized
Verified User
Representative in Sales (11-50 employees employees)

Use Cases and Deployment Scope

It let a small company like mine have HR, Payroll, Reporting, performance reviews all in one place. This platform also enabled our small business to get better tiered insurance that is usually only available to large corporations. It streamlined all of these operations, and also had reps from Insperity for support and questions.

Pros

  • Payroll
  • Benefits/ Insurance
  • Performance Review
  • Enablement

Cons

  • They're portal could be more intuitive
  • Have a mobile app thats easy to use
  • More benefit options

Return on Investment

  • Help me find employe directory with names, numbers, emails, org chart
  • I like they're benefits seemed on par with large corporations
  • Payroll can be managed by 1 person easily

Alternatives Considered

Empower and Gusto

Other Software Used

La Growth Machine, Surfe, LinkedIn Sales Navigator

In my opinion, Beware Insperity

Incentivized
Matt WestfallView profile
President and CIO at ECAN Solutions, Inc (1-10 employees employees)

Use Cases and Deployment Scope

We had engaged Insperity to help with payroll and benefits administration.

Cons

  • Communicating policies and rules clearly.

Return on Investment

  • In my experience, they cost me a lot of money for no return
  • In my opinion, they use a crappy insurance provider with little to no actual benefits

Insperity makes the onboarding process better

Incentivized
Crystal Balentine, PHRView profile
SVP/HR Officer in Human Resources at FNB Bank (51-200 employees employees)

Use Cases and Deployment Scope

We use Insperity for pre-employment testing and promotional moves within the company to check skills for new or current employees who want to make a change.

Pros

  • System is easy to use
  • Have tools that can be sent to managers so that they can choose the testing that works best for their position.
  • Easy to deal with.

Cons

  • We honestly don't see anything that needs a change at this point.

Return on Investment

  • It has helped us avoid bad hires.

Alternatives Considered

Asana and Paylocity

Other Software Used

Paylocity, Asana

Great for what it does

Incentivized
Verified User
Professional in Human Resources (201-500 employees employees)

Use Cases and Deployment Scope

They handle a lot of items - benefits, separation agreements, payroll, etc for our US entity. If we are unsure of any legal-related items for specific cities and states, we would go to Insperity and they would have the resources to share with us that we should be aware of. They also have a learning and development platform that we are currently looking into.

Pros

  • Payroll Processing - they are always on time and very compliant with everything
  • Onboarding - new hires find it easy to complete their insperity onboarding and for the HR admin, its easy to find out what docs are still pending and what needs to be complete
  • Benefits - they offer a lot of options for employees. Their videos are useful as a high-level summary and their ALEX tool is REALLY great to use. Helps employees know what benefits is best suited for them
  • Compliance related questions - whenever we are unsure of anything in regards to compliance, they always are responsive via email and provides lots of details

Cons

  • When it comes to any sort of changes, we are expected to always submit an employee change form which can be a big hassle. If there was a way to change some details on the platform directly, that would save us more time. Also, some forms require wet signatures and we only find this out after we submit the first form that was e-signed. If it was made clear earlier that they had an alternative to the wet signature (such as their docusign), that would have saved us a lot of hassle and frustration on the employee's end.
  • Timeline of when to expect benefits - often new hires are ocnfused on when they have the option to enrol in their 401k. If there was a timeline given on when to expect all their benefit related info, that would be nice.
  • Pulling reports - I find the website hard to navigate and not as intuitive when looking for reports to pull from the system.

Most Important Features

  • Payroll processing - we rely on this a lot, especially when it comes to new hires. I like how quickly they process payroll, even for new hires who have joined well passed the payroll deadline. They make off-cycle payments for the new hires.
  • Access to any HR law-related information - If we had a question about ANYTHING about the US HR law landscape, the team has all the information that you need. They're easily reachable and responsive.
  • Drafting of separation agreements - although the processing time is a bit long (weeks), it provides us comfort that we are in compliance.

Return on Investment

  • I don't have an ROI but we save lots of time on our end when it comes to dealing with anything HR and payroll related. Employees have a great experience with customer support because they know they can reach out to Insperity directly rather than through us first.

Other Software Used

Hibob, DocuSign, HelloSign

Maybe their POE works, but in my experience, their other models do not...

Incentivized
Seth CovingtonView profile
Owner/Partner in Corporate at Tarzan & Jane Travel Centers (51-200 employees employees)

Use Cases and Deployment Scope

We were promised an HR team, and we received a few phone numbers for team members who were nearly impossible to reach...

Our biggest complaint though is that, in my opinion, the user interface is very outdated and extremely difficult to use.

To be fair, we were not using the POE model that they offer but were using the self guided option.

In my opinion, the ease of use offered by basic industry names like Gusto and OnPay far outweighs any benefits you receive from using Insperity Workforce Optimization.

Pros

  • Onboarding Processes

Cons

  • In my opinion, user Interface is terrible
  • In my experience, HR "Team" very rarely answers the phone numbers that you are given
  • I think it is very expensive for what is offered

Most Important Features

  • Payroll

Return on Investment

  • Made the Payroll process more difficult than cheaper options

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