Great for what it does
September 15, 2022

Great for what it does

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

150 to 5,000 employees

Overall Satisfaction with Insperity Workforce Optimization

They handle a lot of items - benefits, separation agreements, payroll, etc for our US entity. If we are unsure of any legal-related items for specific cities and states, we would go to Insperity and they would have the resources to share with us that we should be aware of. They also have a learning and development platform that we are currently looking into.
  • Payroll Processing - they are always on time and very compliant with everything
  • Onboarding - new hires find it easy to complete their insperity onboarding and for the HR admin, its easy to find out what docs are still pending and what needs to be complete
  • Benefits - they offer a lot of options for employees. Their videos are useful as a high-level summary and their ALEX tool is REALLY great to use. Helps employees know what benefits is best suited for them
  • Compliance related questions - whenever we are unsure of anything in regards to compliance, they always are responsive via email and provides lots of details
  • When it comes to any sort of changes, we are expected to always submit an employee change form which can be a big hassle. If there was a way to change some details on the platform directly, that would save us more time. Also, some forms require wet signatures and we only find this out after we submit the first form that was e-signed. If it was made clear earlier that they had an alternative to the wet signature (such as their DocuSign), that would have saved us a lot of hassle and frustration on the employee's end.
  • Timeline of when to expect benefits - often new hires are ocnfused on when they have the option to enrol in their 401k. If there was a timeline given on when to expect all their benefit related info, that would be nice.
  • Pulling reports - I find the website hard to navigate and not as intuitive when looking for reports to pull from the system.
  • Payroll processing - we rely on this a lot, especially when it comes to new hires. I like how quickly they process payroll, even for new hires who have joined well passed the payroll deadline. They make off-cycle payments for the new hires.
  • Access to any HR law-related information - If we had a question about ANYTHING about the US HR law landscape, the team has all the information that you need. They're easily reachable and responsive.
  • Drafting of separation agreements - although the processing time is a bit long (weeks), it provides us comfort that we are in compliance.
  • I don't have an ROI but we save lots of time on our end when it comes to dealing with anything HR and payroll related. Employees have a great experience with customer support because they know they can reach out to Insperity directly rather than through us first.

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It's great for a company who doesn't have a strong knowledge in the US side and has a group of employees that work from the US. I think it is perfect for a non-US company who also has a small operations in US. Insperity helps us handle anything HR-related on the US side, so we don't have to stress about compliance and liability etc. They have a dedicated team to help us. Their customer support is also pretty useful too.