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Akamai Identity Cloud

Akamai Identity Cloud
Formerly Janrain

Overview

What is Akamai Identity Cloud?

Akamai Identity Cloud (formerly Janrain, acquired January 2019) supports the collection of customer identity data through social and traditional registration and login as well as diverse engagement capabilities like Commenting, Ratings and Reviews and Live Chat. The customer identity data…

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Recent Reviews

TrustRadius Insights

Akamai Identity Cloud offers a range of use cases that address the needs of users and provide solutions to various challenges. Users …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free Basic Social Login

$0

Cloud
up to 2,500 users

Enterprise

$5,000

Cloud
100k users

Pro

$1,000/$2,250

Cloud
10k/25k users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://janrain.com/product/social…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Akamai Identity Cloud?

The Akamai Identity Cloud (formerly Janrain) helps users recognize and engage customers across all devices and channels, and collect necessary and accurate customer profile data in order to power personalized, identity-driven marketing. Some key features include Social Login, Registration, and Profile Data Storage.

Akamai acquired Janrain in January 2019.

Akamai Identity Cloud Features

  • Supported: Social Login
  • Supported: Registration
  • Supported: Customer Profile Data Storage
  • Supported: Single Sign-On
  • Supported: Engagement
  • Supported: Customer Insights
  • Supported: Customer Care Portal

Akamai Identity Cloud Video

Akamai Identity Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Akamai Identity Cloud offers a range of use cases that address the needs of users and provide solutions to various challenges. Users appreciate the software's smooth connectivity, ease of use, and accessibility, making it a valuable tool for identity management. Its ability to assign access based on role is a significant advantage, enabling easy identification of policy violators. Furthermore, the software's low cost eliminates the need for physical infrastructure and resolves technical issues efficiently, ensuring seamless functionality.

One of the key use cases of Akamai Identity Cloud is its ability to simplify the retrieval process for video and image files during front-end coding. This feature streamlines the development process and improves efficiency for developers. Moreover, customers have been using Akamai Identity Cloud since 2013 to address maintenance issues and expand usage to other products, highlighting its versatility and adaptability as an identity management solution.

Another important use case is the software's role in facilitating follower management and connection with followers. With Akamai Identity Cloud, users can easily authenticate on websites using social network or email provider buttons. This feature enhances content and subscription management capabilities, enabling effective engagement with users. Additionally, Janrain's user registration and login features provide valuable customer insights and data collection for effective marketing strategies.

The SSO facility offered by Janrain serves as a beneficial use case by eliminating the need for multiple logins and ensuring excellent customer support available 24/7. This feature enhances user experience and simplifies access to various platforms. Moreover, customers highly regard Janrain's data security measures, which protect data from attacks and unauthorized access while reducing the risk of downtime. Overall, Akamai Identity Cloud provides versatile solutions for identity management needs while offering reliable security measures and seamless integration abilities.

Excellent Security Measures: Users have consistently praised Akamai Identity Cloud for its excellent security measures, providing a high level of confidence in the protection of sensitive information. Several reviewers felt that the platform's security features were top-notch and helped safeguard their data effectively.

Exceptional High Availability and Scalability: The high availability and scalability feature of Akamai Identity Cloud has been highlighted by many users as exceptional. This capability sets it apart from other options available in the market, allowing businesses to handle large volumes of traffic without any performance issues.

Easy Virtual Device Connectivity: Akamai Identity Cloud has received positive feedback from users regarding its ability to facilitate easy and virtual device connectivity. This feature greatly benefits workflow efficiency, enabling seamless integration with various devices and ensuring smooth communication between them.

Complicated Initial Setup: Many reviewers have expressed their frustration with the complicated and cumbersome initial setup process of the system. They have reported that it took a significant amount of time and effort to get everything up and running smoothly. Some users even had to seek external help or consult technical support to overcome the challenges they faced during this stage.

Challenges with Integration: Users have encountered difficulties when trying to integrate the system with other tools or software. They have experienced compatibility issues, which led to additional troubleshooting and problem-solving efforts on their part. This lack of seamless integration has caused frustrations among users who expected a smoother experience connecting the system with their existing infrastructure.

Expenses for Storage Expansion: Another drawback highlighted by users is the cost associated with expanding the storage capacity of the system. As businesses grow and generate more data, some users found themselves needing extra storage space, resulting in additional expenses beyond what they initially anticipated. This added financial burden was seen as a disadvantage, especially considering that users already perceived the overall price of the system as being on the higher side.

Users who have reviewed the software have provided several recommendations. The most common ones are:

  1. Consider the cost: When planning to purchase the software for simplified identity management, users recommend taking into account the cost.

  2. Take advantage of cloud services: Many companies are adopting the software due to its good features and lower initial cost compared to other providers in the market. Users suggest using Akamai Identity Cloud for enhanced data security and accessibility.

  3. Evaluate support options: Users advise inquiring about support options and phone support during emergencies. They emphasize the importance of having reliable customer support available when needed.

These recommendations highlight the importance of considering cost, utilizing cloud services, and evaluating support options when choosing a software solution for identity management.

Reviews

(1-1 of 1)
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November 27, 2021

Best online secured cloud

Score 8 out of 10
Vetted Review
Verified User
Incentivized
With Janrain, we can able to know our customers very much. It also helps to collect data from all types of devices [that] can be used for effective marketing. It has also an SSO [login] facility which is very helpful to avoid multiple logins. They have excellent customer support to clear our queries 24/7. Next comes data security which they provide is top-notch.
  • Data security
  • online cloud backup which is accessed anytime anywhere
  • Excellent Customer support 24/7
  • User experience is great
  • We have to pay extra for additional space
  • MFA could have been designed better
  • Pricing seems to be bit high for what we use.
  • Initial setup could have been easy
It helps to store our data online and also they provide security to our data. We can access our data anytime and anywhere. The Initial setup was heavy it could have been much better. To overcome this they do provide good customer support where we can call them to clear our concerns. It is not suitable for small business people where the cost is high inside many can't afford their plans.
  • It is used to safeguard our data from numerous online attacks and threats. It also helps us to overcome downtime issues.
  • Online storage
  • threat prevention
  • easy data accessible
  • scalability
  • Customer data can be easily accessed
  • we have protected our data which can also be accessed anywhere without worrying [about] internet attacks
  • Pricing is bit high for what we get
We are using Janrain to protect our data from internet attacks and they also have good customer support to cover critical instances. Customer data can be accessed easily. They also have an MFA facility to stop unauthorized persons [from] accessing the data. They also provide a 30-day basic plan to experience their facility which can be useful to know the features and facility of that product.
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