3 Ratings
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Score 6 out of 100
22 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Akamai Identity Cloud (formerly Janrain)

It helps to store our data online and also they provide security to our data. We can access our data anytime and anywhere. The Initial setup was heavy it could have been much better. To overcome this they do provide good customer support where we can call them to clear our concerns. It is not suitable for small business people where the cost is high inside many can't afford their plans.
vinoth kumar | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions mainly focus on clients data management procedures. As the Head of Customer Success, it has reduced the hassle of collecting, connecting and analyzing customer data manually. Again, with this platform I do not have to move from one department to another to present customer information since it’s enhanced virtually.
Anonymous | TrustRadius Reviewer

Pros

Akamai Identity Cloud (formerly Janrain)

No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

  • SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
  • SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
  • Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.
Erin Quinn | TrustRadius Reviewer

Cons

Akamai Identity Cloud (formerly Janrain)

No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Akamai Identity Cloud (formerly Janrain)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
Anonymous | TrustRadius Reviewer

Usability

Akamai Identity Cloud (formerly Janrain)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Akamai Identity Cloud (formerly Janrain)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 9.3
Based on 19 answers
I use the cloud-based solution, which has automatic updates. I have never experienced an outage for the three years that I have used SAP Customer Data Solution. Whenever I need to manage and control customer data, I always get this tool fully functioning.
Katie Lillie | TrustRadius Reviewer

Performance

Akamai Identity Cloud (formerly Janrain)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Support Rating

Akamai Identity Cloud (formerly Janrain)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Anonymous | TrustRadius Reviewer

Online Training

Akamai Identity Cloud (formerly Janrain)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Anonymous | TrustRadius Reviewer

Implementation Rating

Akamai Identity Cloud (formerly Janrain)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Alternatives Considered

Akamai Identity Cloud (formerly Janrain)

We are using Janrain to protect our data from internet attacks and they also have good customer support to cover critical instances. Customer data can be accessed easily. They also have an MFA facility to stop unauthorized persons [from] accessing the data. They also provide a 30-day basic plan to experience their facility which can be useful to know the features and facility of that product.
vinoth kumar | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

The main reason why we choose SAP Customer Data Solution is [that] it's flexible and scalable for any type of organisation. [It] helps every team to access clean and reliable customer data to make real-time decisions, accelerate growth, and personalize experience. Also, it has a very proactive support team that is 24/7 proactive.
Archana Singh | TrustRadius Reviewer

Return on Investment

Akamai Identity Cloud (formerly Janrain)

  • Customer data can be easily accessed
  • we have protected our data which can also be accessed anywhere without worrying [about] internet attacks
  • Pricing is bit high for what we get
vinoth kumar | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • Build trust and reduce compliance risks, we are able to understand how our customers want to engage with our company while reducing risks through an enterprise data privacy and governance foundation.
  • Boosts acquisition, retention, and loyalty. It activates the right customer data based on its purpose and delivers it to the right engagement systems in real-time.
  • Has increased by advancing omnichannel engagement which attacks prospective customers.
Norah Vunzabag | TrustRadius Reviewer

Screenshots

Pricing Details

Akamai Identity Cloud (formerly Janrain)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Akamai Identity Cloud (formerly Janrain) Editions & Modules

Edition
Free Basic Social Login$01
Pro$1,000/$2,2502
Enterprise$5,0003
  1. up to 2,500 users
  2. 10k/25k users
  3. 100k users
Additional Pricing Details
For full platform pricing, please contact us.

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Customer Data Solutions (formerly Gigya) Editions & Modules

Additional Pricing Details

Add comparison