<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
42 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

SAP Customer Data Solutions

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Attribute Ratings

  • SAP Customer Data Solutions is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Akamai Identity Cloud

80%
1 Rating
8.4

SAP Customer Data Solutions

84%
28 Ratings

Likelihood to Renew

Akamai Identity Cloud

N/A
0 Ratings
8.4

SAP Customer Data Solutions

84%
7 Ratings

Usability

Akamai Identity Cloud

N/A
0 Ratings
8.2

SAP Customer Data Solutions

82%
6 Ratings

Availability

Akamai Identity Cloud

N/A
0 Ratings
9.0

SAP Customer Data Solutions

90%
31 Ratings

Performance

Akamai Identity Cloud

N/A
0 Ratings
8.4

SAP Customer Data Solutions

84%
12 Ratings

Support Rating

Akamai Identity Cloud

N/A
0 Ratings
8.6

SAP Customer Data Solutions

86%
14 Ratings

In-Person Training

Akamai Identity Cloud

N/A
0 Ratings
7.3

SAP Customer Data Solutions

73%
1 Rating

Online Training

Akamai Identity Cloud

N/A
0 Ratings
7.3

SAP Customer Data Solutions

73%
6 Ratings

Implementation Rating

Akamai Identity Cloud

N/A
0 Ratings
7.5

SAP Customer Data Solutions

75%
12 Ratings

Likelihood to Recommend

Akamai

It helps to store our data online and also they provide security to our data. We can access our data anytime and anywhere. The Initial setup was heavy it could have been much better. To overcome this they do provide good customer support where we can call them to clear our concerns. It is not suitable for small business people where the cost is high inside many can't afford their plans.
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SAP

SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
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Pros

Akamai

No answers on this topic

SAP

  • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
  • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
  • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
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Cons

Akamai

No answers on this topic

SAP

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
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Pricing Details

Akamai Identity Cloud

Starting Price

$0 up to 2,500 users

Editions & Modules

Akamai Identity Cloud editions and modules pricing
EditionModules
Free Basic Social Login$01
Pro$1,000/$2,2502
Enterprise$5,0003

Footnotes

  1. up to 2,500 users
  2. 10k/25k users
  3. 100k users

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For full platform pricing, please contact us.

SAP Customer Data Solutions

Starting Price

Editions & Modules

SAP Customer Data Solutions editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Akamai

    No answers on this topic

    SAP

    It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
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    Usability

    Akamai

    No answers on this topic

    SAP

    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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    Reliability and Availability

    Akamai

    No answers on this topic

    SAP

    Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
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    Performance

    Akamai

    No answers on this topic

    SAP

    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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    Support Rating

    Akamai

    No answers on this topic

    SAP

    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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    Online Training

    Akamai

    No answers on this topic

    SAP

    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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    Implementation Rating

    Akamai

    No answers on this topic

    SAP

    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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    Alternatives Considered

    Akamai

    We are using Janrain to protect our data from internet attacks and they also have good customer support to cover critical instances. Customer data can be accessed easily. They also have an MFA facility to stop unauthorized persons [from] accessing the data. They also provide a 30-day basic plan to experience their facility which can be useful to know the features and facility of that product.
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    SAP

    SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
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    Return on Investment

    Akamai

    • Customer data can be easily accessed
    • we have protected our data which can also be accessed anywhere without worrying [about] internet attacks
    • Pricing is bit high for what we get
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    SAP

    • It is mainly the user experience at the authentication platform that we provide for our customers.
    • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
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    Screenshots

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