TrustRadius Insights for Jive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.
Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.
User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.
We use Jive across our whole organization. We do most of our work through email but needed a phone number for support and other issues. Jive was a perfect solution. We can build our phone trees and have different lines ring depending on the choices by the caller. It makes it easier to get to the right person.
Pros
Customizable.
Easy Setup.
No landlines required.
Cons
I tried to set up the app but that was a little more difficult.
We used our own conference phones and those seemed harder to work the conference lines.
Call tree setup can get complicated if not setup correctly.
Likelihood to Recommend
For us we primarily use it for phone support that isn’t used very much and it works well for us. We don’t have a high call volume so for the price and what we need it for it has been a great option.
When it does ring through to me I don’t know that the number is coming from Jive so I don’t know which is a personal call and which is for work.
I used this in a specific campaign. We used this to collaborate and communicate and connect with my coworkers. We used this to ask updates from one another and we also used this to share files and documents. We used Jive for us to get easily updated in our organization's happenings.
Pros
Communication with co-workers.
Share and upload files and documents.
Can easily create update and article for your whole organization.
Cons
Search engines.
Organizing and sorting documents.
There are times that it is buggy.
Likelihood to Recommend
I advise to use Jive when you want to share information in your organization easier and faster and you want to have group communication. You can post updates or articles in just one click. Your post will be seen by your coworkers in their timeline and they can also add feedback.
VU
Verified User
Employee in Information Technology (201-500 employees)
Jive is being used across the entire organization. The business problem Jive addresses is improving and facilitating communication amongst geographically dispersed teams. It can help keep information in one place, teams can create spaces to post articles and share those amongst the rest of the company. Jive provides an intranet where all the company teams and groups can keep in touch.
Pros
Facilitates sharing of information between various teams
More 'social' features increase engagement on content (comments, likes, etc)
Easy interface for posting articles
Cons
Can be hard at times to search for older articles you are trying to dig up.
The email summaries of missed posts keep repeating on a daily basis - if you haven't seen a particular article you'll keep getting emails about it.
Categorization of articles could be improved. Not always easy to get the right category for a given piece of content.
Likelihood to Recommend
Jive works well for larger companies, it can work best when companies are geographically distributed. If you have a good number of employees, the articles can be a better means of communication than group-wide emails. Your employees can comment, and react to comments and articles without necessarily spamming the whole group like with email. It's less appropriate for smaller teams, there are leaner systems for communicating there.
Jive is used across the company worldwide. Many different communities are created, of different sizes. For me, Jive brings added value on top of file sharing, allowing you to collaborate on documents, comment, ask questions, etc. All of this accelerates the process to create a document, and produces higher quality content while receiving feedback from people in the community. It also allows you to get help from the hidden network. Integration with Microsoft Office is very good, especially using the Jive plugin for Office.
Pros
Office integration
Data hierarchy is simple, so easy to understand
Same principles apply to anything (people, groups, projects, documents)
Document Version management
Cons
Quite flat hierarchy of data (group, project, document) will confuse people used to manage multi level folders structure
Performance sometimes
Notifications schema is a bit difficult to setup for the user, between too much or not enough notifications (always a tricky topic any way)
Likelihood to Recommend
If the need is simply file sharing, then it is not the right application (too complex). If file sharing is the foundation of your collaboration scenarios, then it is a very good application.
Jive is used within the whole organisation to communicate with colleagues in offices located within different countries and with colleagues within the office.
Pros
Sharing of information
Socialize the business processes and bring employees together
Rich activity streams
Customization of the Software
Cons
Does not allow for much customization
Mobile app is a kind of clunky and features are a little lack luster
The main homepage has a lot going on, I would like for it to be separated out better or easier to follow.
Likelihood to Recommend
It allows you to share and collaborate on documents and connect with more effectively with co-workers and stay tuned in what is going on within my organisation. It shares information that is easily compared to emailing something to everyone in my group. I can use see documents from other divisions that are helpful and would not be able to find on the company website.
Across the whole organisation with a focus on day-to-day operational issues and business planning:
<ul><li>lateral comms: coordination within and outside individual teams in the course of delivering their business priorities</li><li>upward comms: situational awareness for project/program managers and executives</li><li>downward comms: regular blogs from executives regarding priority setting, business agenda, updates...</li><li>product/it support of various it tools and software used operationally
</li><li>organising events (conferences, bleacher talks, meetings, forums...)</li><li>preservation and guarding against erosion of corporate knowledge (decision points, know-how, highlights, lowlights, knowledge base...)
</li></ul>
Pros
easy to quickly assemble a community of interest at various privacy levels (private, secret, open...)
easy to get an awareness of what activities others are doing (activity streams, notifications...)
integrates well with the existing enterprise it infrastructure (office/outlook connects)
Cons
Jive's customisation of the TinyMCE editor could use further improvement (e.g. wrt editing tables)
Telepresence (i.e. online/away status) for users would be nice, paired with the ability to open a chat session
The admin console could use a refresh (we find ourselves fishing/searching for 'that setting to do X...')
Developer documentation (esp. creating add-ons) could use some consolidation, clarification and a refresh... we build a lot of add-ons
PKI authentication support out of the box would be nice
Allowing users to choose how their name is displayed, as opposed to how it is recorded in LDAP. I would say 10-20% of our user base has a preferred or commonly used name (e.g. Dominique (Dom) Collette). Because my name is recorded in LDAP, and because our LDAP is considered an official system of record, owners of LDAP are required to strictly adhere to identities used in official documents (birth certificates, etc...) but many people prefer to be called by some nickname, or by what is considered their middle name on a birth certificate... There are no options to enter a displayed preferred name.
Information management: smart rules for the lifecycle/sedimentation of information (e.g. goes from fresh/active, to archived, to destroyed) would be nice. it would personally base those rules on a combination of attributes such as age, 'kinetic activity' (likes, shares, bookmarks, comments, @-mentions...), and then come up with thresholds and strategy for notifying the author (e.g. "Your document X is Y years old and showing a low relevance rating. Would you like to update it? archive it? delete it?...").
Project management - task breakdowns, display... we use Atlassian tools a lot (Confluence, Jira) -- a nice integration/add-on with those tools would score huge points with our user base (e.g. Create Jira issue from a discussion/document, create Jive discussion from a Jira issue, a time to display Jira sprint board, product backlog...)
Likelihood to Recommend
Very likely. Jive is great for teams & organisations that are separated by time and/or distance to share information and coordinate effort, planning and thinking. With time spent educating and coaching, it is a much better alternative to email and shared folders. My only concern is that recently there have been signs or at least rumors to the effect that customers need to abide by some minimum threshold for number of accounts, and demonstrate growth potential, or face the risk that licenses won't be renewed. From a business perspective, this doesn't make sense to me because any customer small or large represents revenue, so I'm hoping it is just that: a rumour. I would likely rate it 9 or 10 were it not for this concern (founded or not) that I have for the longer term.
VU
Verified User
Program Manager in Information Technology (10,001+ employees)
The Marketing and Outreach department uses Jive as an intranet to be able to access important items at their desks and remotely on their cell phones, while in the field.
Pros
It stores information easily so it can be accessed by others
The Jive app is user-friendly and helpful as field reps need to use it
It's easy to manage the data that is uploaded into Jive.
Cons
The formatting of the overview page is somewhat difficult to update and restructure.
Sometimes the files won't load into the viewing area and must be downloaded to view.
Likelihood to Recommend
Jive is user-friendly, easy to use and manage as an admin. Having the Jive app makes items easily accessible when your team is not all in the office.
We use Jive for our company-wide intranet. It's the primary way we communicate and collaborate across departments and regions. From blog posts to meeting notes and weekly reports, it's a great way to store and share important documents in a secure environment. We also gamify use of the intranet and use Jive to manage charitable giving, with employees having the ability to donate points earned to a charity we vote on as a team.
Pros
Collaboration
Integration with Outlook
File storage
Publishing
Cons
Notifications can be wonky sometimes. I'm not sure why, but I often have to clear out new notifications multiple times before they disappear.
I'd like to see more robust options in the CMS for creating blog posts. It's not always easy for newbies to figure out how to position images, videos, etc. in a blog post.
Better training/tutorials for new users. For those comfortable with technology, Jive is quite intuitive. But we've found it's overwhelming for those who aren't as confident using new technology. Perhaps some quick and simple tutorial videos would be a helpful way to familiarize new users with the features available.
Likelihood to Recommend
Jive is an amazing way to share weekly reports/updates. We post weekly Google Analytics Reports, social media engagement stats, and sales updates in a private group for our team. It's a nice way to share updates without clogging up email inboxes. More importantly, the whole team can comment and update the documents. It's also nice to be able to share larger files without worrying about size limits.
Jive is being used across the entire organization to provide a company-wide internal resource for file hosting, discussion, announcements and so on. In a larger organization like ours with offices all over the world, it is important that all employees have a shared resource of this type for sharing documents and information.
Pros
Jive does not have too much of a learning curve - most of it is pretty intuitive for anyone who has used similar tools in the past.
In the right hands, information can be organized well.
It is quite highly customizable by users, which is always a plus - one size does not always fit all!
Cons
I have sometimes found previews of uploaded files to be unreliable - Jive has failed to correctly render some files and gave up completely on some others.
Information is only as well-organized as the user. It's a shame there aren't more guidelines or guardrails to help avoid confusion.
Tagging, at least in our implementation, is the wild west. Lots of duplicative tags because absolutely anyone can add tags, even if variations of those tags already exist and could be used instead. This is a common problem in tools like these, though.
Likelihood to Recommend
It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
