Jive is great!
November 06, 2019

Jive is great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jive

We use Jive across our whole organization. We do most of our work through email but needed a phone number for support and other issues. Jive was a perfect solution. We can build our phone trees and have different lines ring depending on the choices by the caller. It makes it easier to get to the right person.
  • Customizable.
  • Easy Setup.
  • No landlines required.
  • I tried to set up the app but that was a little more difficult.
  • We used our own conference phones and those seemed harder to work the conference lines.
  • Call tree setup can get complicated if not setup correctly.
We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us.
  • Makes us seem bigger than we are.
  • Makes it so the person that manages this part of the business can go on vacation and can pass on these duties to other people when he is gone.
  • Helped us fulfill MSA requirements from our clients to have phone support. Couldn’t have closed some of our deals without it.
For us we primarily use it for phone support that isn’t used very much and it works well for us. We don’t have a high call volume so for the price and what we need it for it has been a great option.

When it does ring through to me I don’t know that the number is coming from Jive so I don’t know which is a personal call and which is for work.

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