Jive - a suitable intranet for larger teams
Kevin Van Heusen | TrustRadius Reviewer
November 25, 2018

Jive - a suitable intranet for larger teams

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jive

Jive is being used across the entire organization. The business problem Jive addresses is improving and facilitating communication amongst geographically dispersed teams. It can help keep information in one place, teams can create spaces to post articles and share those amongst the rest of the company. Jive provides an intranet where all the company teams and groups can keep in touch.
  • Facilitates sharing of information between various teams
  • More 'social' features increase engagement on content (comments, likes, etc)
  • Easy interface for posting articles
  • Can be hard at times to search for older articles you are trying to dig up.
  • The email summaries of missed posts keep repeating on a daily basis - if you haven't seen a particular article you'll keep getting emails about it.
  • Categorization of articles could be improved. Not always easy to get the right category for a given piece of content.
Jive has helped provide a one stop shop for knowledge across the company. If someone needs help on a particular topic inside the business, depending on how thorough people are in posting articles, it can be a great resource. It most likely has reduced the number of emails going back and forth and lets the employees peruse the content on their own time instead of getting interrupted with an email.
Jive provided phone support which can be useful in case of emergency. Jive's initial pricing was free which helped jumpstart the process. It also provided JIRA integration which we needed for certain teams. Jive also had Zendesk integration which was useful for support teams to coordinate with our company's Zendesk instance.
We used Jive's JIRA integration to provide more context to a bug. Jive's JIRA plugin lets you link to JIRA issues inside a Jive post, which makes it easy to jump to the context of the issue being discussed. It also can display a table of JIRA information straight inside the Jive article.
Jive works well for larger companies, it can work best when companies are geographically distributed. If you have a good number of employees, the articles can be a better means of communication than group-wide emails. Your employees can comment, and react to comments and articles without necessarily spamming the whole group like with email. It's less appropriate for smaller teams, there are leaner systems for communicating there.

Jive Feature Ratings

Mobile Access
6
Search
4
Notifications
4
Discussions
7
Internal knowledgebase
7
Video files
5
Audio files
5
Document collaboration
7
Access control
6