Jotform Reviews and Ratings

Rating: 8.4 out of 10

Score

8.4 out of 10

Community insights

TrustRadius Insights for Jotform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Reviewers have consistently praised the ease of creating forms and surveys with Jotform, particularly appreciating the drag-and-drop feature for simple form building. Users find this functionality intuitive and time-saving.

Affordable Pricing Plans: Users have highlighted the availability of free and affordable pricing plans as a significant positive point for Jotform, making it an attractive option for various needs. This flexibility in pricing caters to different user preferences and budgets.

Convenient QR Code Option: Users have expressed love for the QR code option provided by Jotform, finding it a convenient feature that enhances their experience with the platform. The inclusion of QR codes simplifies data collection processes for users across different industries.

Reviews

182 Reviews

Jotform Review

Rating: 10 out of 10

November 3, 2025

Use Cases and Deployment Scope

I use this for surveys, reviews, applications and a variety of other purposes with our team and Franchisees. It helps reduce the need for printing paperwork, completing and scanning to return. So much more user friendly.

Pros

Very user friendly
can customise the form to whatever you need
Can accept payments and signatures which is fantastic

Cons

The free version only allows for limited forms and submissions. The next plans up are quite pricey

Likelihood to Recommend

So user friendly. It doesnt take long to create a form and customise how you need it

Sarah Maxwell

Manager at . (11-50 employees)

Vetted Review

1 year of experience

Jotform has been great for our company

Rating: 10 out of 10

October 23, 2025

Use Cases and Deployment Scope

We use Jotform daily for our check in forms. It has helped us stay organized and keep day to day functions running well.

Pros

Gather customer information
Deliver our forms timely and successfully
Makes day to day functions flow much easier

Cons

We are happy with Jotform.

Likelihood to Recommend

Jotform is great for any business that uses forms to collect information. It is very well suited for any business who needs easy clear access to their customers information. I can't think of any aspect where it would not be appropriate to use. We highly recommend Jotform for any type of business.

Tessa Lowe

General Manager at The Secret Garden Pet Resort Inc. (11-50 employees)

Vetted Review

11 years of experience

Jotform Makes Recruitment and Retention Easy

Rating: 9 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

Working to manage and recruit new memberships poses many obstacles. Reaching people in an effective and efficient way is important. Jotform allows me to receive feed back from current and prospective members with ease. Jotform allows me to spend more time making connections and less on emails, phone calls, and spreadsheets.

Pros

Concisely collect info
Aggregate in a clean and concise way
Easily used on mobile and desktop

Cons

Ability to reconstruct info given
Graphics could be a little cleaner

Likelihood to Recommend

Quickly gather info for prospective members.

Verified User

Director (201-500 employees)

Vetted Review

15 years of experience

User Friendly Organized Data Love it

Rating: 10 out of 10

September 2, 2025

Use Cases and Deployment Scope

Jotform is used to capture leads with assessments for those who come to the workshop sessions for personal growth and leadership development. Using Jotform allows us to give a burnout assessment quiz to give awareness to attendees on their state of stress. Then the quiz will calculate the data and give the appropriate results with action steps.

Pros

user friendly
customization
organized data

Cons

I'd love to see a chart at the end for my data

Likelihood to Recommend

User Friendly & organized data!! The first time trying this feedback platform and really enjoyed my experience! My form had to have the data give a score at the end with details depending on the ranking and it was easy to set up and customize. And then with my first keynote, having 77 submissions! The data is organized and I am able to capture the leads as I needed. Thank you Jotform!

Kiki Clarke

CEO & Founder in Professional Services at Vibrant Life Coaching (1-10 employees)

Vetted Review

View profile

Highly Recommend

Rating: 10 out of 10

August 6, 2025

Use Cases and Deployment Scope

Jotform was easy to use, and the templates were a great fit for what I needed. The ability to edit them and modify to my liking was user friendly and easy. I would use again and highly recommend.

Pros

Pre designed templates
Easy edit functions
previews for desktop, mobile, and PC use

Cons

Increase the number of submissions for the free trials
Reduce the cost as there are competitive platforms
Start or advertise texting features

Likelihood to Recommend

Jotform is well suited for personal use when having events and could also be used for business during recruitment and onboarding.

Sheree Ross

Director of People Operations in Human Resources at DBH (5001-10,000 employees)

Vetted Review

Love Jotform

Rating: 9 out of 10

August 1, 2025

Use Cases and Deployment Scope

This site has revolutionized our reservation process. As a small community theatre, we struggled with finding a site to allow patrons to see what seats are available and then reserve the seats they'd like. We are not set up to take credit cards, so this was a perfect solution (after a little modification). Our patrons can select the seats they'd, like to reserve, and then when others come to the form, they know which seats are available and which have already been reserved. It also sends them a confirmation email directly, which cuts down on our time and efforts.

Pros

Communication
Flexibiltiy
Customization

Cons

Would be very helpful if the system could be set up to send reminder emails to submissions.
That's really all I can think of!

Likelihood to Recommend

It really has changed how we offer reservations. It's been wonderful.

Verified User

Administrator in Customer Service (1-10 employees)

Vetted Review

1 year of experience

IIEE Jotform review

Rating: 10 out of 10

Incentivized

August 1, 2025

Use Cases and Deployment Scope

1. For participants registration of upcoming events.

2. For recording and tracking of registered participants.

3. For tracking of registrant's payment.

4. QR code generation of registrants

5. For participants attendance system in the event

6. Intergrating the registrants to payments and invoicing

Pros

Registration
QR code
Online form capability

Cons

Generating a separate QR code for payment records
Post event evaluation to be linked with the registration records

Likelihood to Recommend

Online registration with QR code auto-genetation and with payment system

Verified User

Engineer in Engineering (11-50 employees)

Vetted Review

1 year of experience

A Must Have for Business

Rating: 10 out of 10

Incentivized

July 14, 2025

Use Cases and Deployment Scope

I am an Independent Solar Consultant, a Sales Manager for a Non-Profit as well as a Marketing Director for Behavioral Health Treatment I use Jotform Forms for all three Businesses. They have increased my Productivity and their AI Agents are key to a seamless Busy Lifestyle. There is nothing more surprising when you get the Notification that you have a new Solar appointment while you are sleeping.

My AI Tina is better than a Human Assistant

Pros

AI
Form

Likelihood to Recommend

The AI Software is Amazing

Jason Mecham

Solar Consultant in Sales at Powur Energy (5001-10,000 employees)

Vetted Review

1 year of experience

View profile

Jotform is a great tool for growth

Rating: 9 out of 10

June 13, 2025

Use Cases and Deployment Scope

I am a beauty influencer and I use Jotform to allow my followers to take a Skincare Quiz online. This allows me to start a conversation, gather an email address and develop a relationship.

Pros

The form templates are easy to use
I find the user experience a great asset
It's an easy way to connect with leads

Cons

A few more appealing graphic styles and templates would be nice.

Likelihood to Recommend

I have found Jotform extremely helpful in building my online business.

Cheri Larson

Beauty Influencer/UGC Creator in Social Media at Larson Creative Services (1-10 employees)

Vetted Review

7 years of experience

View profile

Love Jotform

Rating: 10 out of 10

May 14, 2025

Use Cases and Deployment Scope

We use Jotform to collect dog adoption applications, volunteer applications, and mailing list information. It is super easy to use, reliable and the help desk and community are quick to resolve your issues. They have come a long way since we started with them and are starting to look into the newer upgrades.

Pros

Help desk
ease of form building
reliable

Likelihood to Recommend

We are a small organization with very limited budget so this is easy to use for what we need and very budget friendly. Our volunteers have been able to learn it easily and start implementing the new forms immediately. Reporting is also very easy to handle and we are able to download the info without having to decipher it.

Carolyn Giannopoulos

Executive Director at Chicagoland Bully Breed Rescue (1-10 employees)

Vetted Review

20 years of experience

View profile

Loading Reviews List....

Home
,
Survey & Forms Building
,
Jotform
,
Reviews and Ratings