What is Kapture CX?
Kapture CX is an omnichannel customer experience management platform for enterprise customer support, tailored for sectors such as BFSI, Retail, Travel, and Consumer Durables. The platform supports personalization, bringing context and intelligence to every interaction, to ensure each customer feels valued. Serving over 1000 businesses across 16 countries, Kapture CX consolidates operations on a unified platform,
Key Features:
- AI-powered omnichannel support: Manages customer interactions across channels (phone, email, chat, social media).
- Hyper-personalization: Supports personalized interactions based on customer data, history, and sentiment.
- Self-serve portal: Customers can find solutions independently with a knowledge base, FAQs, and chatbots.
- Agent Assist: AI-powered tools suggest resolutions and next best actions to agents to speed resolution times.
- Smart routing: Automatically routes inquiries to the most qualified agent based on skills and availability.
- Analytics and reporting: Features insights into customer behavior, identify trends, and measures the success of support efforts.
- 1,000+ API integrations: Kapture CX can integrate with an existing CRM, ERP, and other business systems.
Categories & Use Cases
Screenshots
1 / 4
Screenshot of Kapture's in-built analytics, including natural language processing query to provide visibility into agent performance.
Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Web-Based |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
FAQs
What is Kapture CX?
Kapture CX is a customer experience management platform tailored for BFSI, Retail, Travel, and Consumer Durables, that enhances customer experiences through personalization and intelligent resolutions.
What are Kapture CX's top competitors?
Zendesk Suite, Freshdesk, and Salesforce Agentforce Service are common alternatives for Kapture CX.
Who uses Kapture CX?
The most common users of Kapture CX are from Enterprise.