Kintone

Score9.6 out of 10

60 Reviews and Ratings

Community insights

TrustRadius Insights for Kintone are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive Interface: Many users have praised Kintone for its intuitive interface, which has been described as user-friendly and easy to navigate. This positive feedback from multiple reviewers indicates that the software's interface contributes to a smooth user experience and enhances productivity.

Flexible App Creation: The ability to create various apps within Kintone has garnered appreciation from users. This feature allows users to segment their work and keep it organized, leading to improved efficiency and streamlined processes. Multiple reviewers have highlighted this flexibility, indicating its significance in meeting diverse business needs.

Automation Capabilities: Users highly value Kintone's automation capabilities, as it helps reduce redundancy and streamline workflows. By automating repetitive tasks or workflows, users can save time and effort while focusing on more critical tasks. The mention of this feature by several reviewers suggests that it plays a key role in enhancing productivity within the software.

Reviews

52 Reviews

Kintone is amazing

Rating: 10 out of 10

Incentivized

April 23, 2026

Use Cases and Deployment Scope

Being a dispute resolution center, case management is critical. Kintone provides customized and adaptive solutions for our ever changing workflow. With Kintone, we are able to track and manage any and all case notes and data points.

Pros

Amazing customer service!
Flexibility in system configuration
Integration options for most any other architecture.

Cons

External communication capabilities
AI integration
Cheaper options for 3rd party integration tools

Likelihood to Recommend

Kintone is amazingly suited for internal / in program data / case management. It is not however an all in one tool. Specifically around communication with clients.

Nate Powers

Deputy Director at Community Mediation Services (1-10 employees)

Vetted Review

2 years of experience

View profile

Kintone was our perfect solution

Rating: 9 out of 10

Incentivized

April 14, 2026

Use Cases and Deployment Scope

We are using Kintone to manage an internal service ticket database, as well as to manage our contacts and integrate contacts into email lists. We are still new to the platform and these are the main ways in which we are using it for now, but see potential for greater scope in the future.

Pros

Simple, user friendly interface
Report building from stored data
Easy to update and add new functionality to apps

Cons

Would love to be able to easily link records within a single app. For example, in our contact database app, it would be great to be able to have a link on one contact's record to the record of their associate. We have been over this with Kintone support and have not found a suitable way to do this.
Greater customisation of the layout would be nice.
Ability to change the placement of field labels

Likelihood to Recommend

I believe it is well suited to anyone who needs/wants to build out a custom database for tracking various records, rather than relying on prebuilt platforms that may not suit their specific needs. It is definitely well suited to smaller organisations that may not need all the bells and whistles (or user accounts) of larger, prebuilt options.

It may be less appropriate for very large organisations that need complex, robust platforms.

Lori Scarmardo

Program Administrator - Public Power Pool (P3) at Texas Conference of Urban Counties (1-10 employees)

Vetted Review

1 year of experience

View profile

Quality data management product

Rating: 9 out of 10

Incentivized

April 13, 2026

Use Cases and Deployment Scope

We use Kintone to keep track of all of our conference data including attendee records, faculty information, and course details. This includes thousands of records, all of which are now easily linked and searchable with simple reports and chart creation. This saves us time and keeps things more organized year to year.

Pros

Creates clear and customizable reports
Organizes data
Connects databases

Cons

Syncing between databases could be more seamless
When searching, the results are not always clear

Likelihood to Recommend

Kintone is great for organizing data and keeping track of records. It is less useful for a shared software and workflow purposes.

Verified User

Employee (11-50 employees)

Vetted Review

2 years of experience

Simple and Affordable

Rating: 10 out of 10

Incentivized

April 3, 2026

Use Cases and Deployment Scope

We were looking for a simple, inexpensive data base solution so that we could eliminate the use of multiple spreadsheets that contained parts of the same data.

Kintone assigned us a technical support engineer that was extremely helpful with the initial set up and follow up afterwards.

Kintone has been a perfect solution for what we were looking to accomplish, and the support has exceeded our expectations.

Pros

Set up support.
Follow up support.
Ease of use.
Ease of updating.
Ease of reporting.

Cons

When running reports it would be helpful to have the fields listed in alphabetical order or by section. Currently they are listed in the order that they were added during set up.

Likelihood to Recommend

In our situation, they have been a very affordable solution for consolidating the tracking of various information from multiple spreadsheet into one, well organized, easy to manage platform. It has been a good solutions for a small to medium sized company.

Verified User

Executive in Corporate (51-200 employees)

Vetted Review

1 year of experience

Great software

Rating: 9 out of 10

Incentivized

December 21, 2022

Use Cases and Deployment Scope

Kintone has helped us make a connection with our employees and clients and to come up with app tools. It has helped us share information seamlessly within the firm. Now I don't have to search for important emails and information. Kintone helps me see all important information in one place. It is easy to set up and is extremely affordable. It offers a lot of flexibility too.

Pros

The interface is user-friendly. It makes it easy to edit and and modify things seamlessly.
It helps in streamling data and see everything in one place.
The team members and staff are very freindly and helpful.

Cons

There are some features missing like fomatting a phone number.
One feature that I would like to see is the ability to sort applications by order of preference.
Sometimes it acts a little slow and buggy

Likelihood to Recommend

Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.

Verified User

Employee in Legal (11-50 employees)

Vetted Review

1 year of experience

Game changer software

Rating: 9 out of 10

September 30, 2022

Use Cases and Deployment Scope

We use Kintone to help manage our inventory. We use it to track incoming material, material that has been sold but is not yet shipped out and material that has been sent out. We also use it to create invoices for our clients. It really helps us quickly and accurately look at our data to see what material is needed.

Pros

It’s very accurate at its calculations and provides a worry free experience. I know as long as I enter the correct data it will give me accurate out puts.
The customer service is top notch. It allows you to customize things just how your company needs.

Cons

There is so much you can do with kintone which makes it hard at times to customize. It can get confusing for some of the employees to navigate because it can do complex things. This is solved at times with the help of the customer service rep.
Kintone focus on the quality of the products functionality and not necessarily how pleasing it is to the eye.

Likelihood to Recommend

Kintone is reliable and easy to use once it is set up. It takes time to get set up as needed so it wouldn’t be ideal to solve a short term issue. It’s more of a long term solution.

Caleb Horrocks

Project Manager/Estimator in Sales at American Roofing (51-200 employees)

Vetted Review

1 year of experience

Nothing Comes Close to this Very Customizable App/CRM Builder

Rating: 10 out of 10

September 29, 2022

Use Cases and Deployment Scope

Our company did not have a traditional CRM system. We were using Excel spreadsheets to manually manage our quotation system and client database. Kintone has more than exceeded our requirements and expectations. The open-ended design means that we are not limited to a preset suite of applications. We can design and implement our own applications within the Kintone framework. Kintone is not a pre-designed CRM. It is an application builder for a company to design its own CRM based on individual needs.

Pros

Quote management
Project management
Client Database management
Overall usability and simplicity
Customization options
Short, easy learning curve

Cons

More options for some basic accounting (monthly/yearly sales totals, percentages)

Likelihood to Recommend

Our daily quote & project management tasks are made simple and easy with Kintone. The web-based instant-update assures us that 2 different users are seeing the same up-to-the-minute data. System administration is simple. Restricting or giving access to certain features is a simple checking of a box from the admin screen.

Verified User

Manager in Manufacturing (11-50 employees)

Vetted Review

1 year of experience

We like Kintone

Rating: 10 out of 10

Incentivized

September 19, 2022

Use Cases and Deployment Scope

We use Kintone to track contacts and complex records systems

Pros

ease of use
customer support
metrics keeping

Likelihood to Recommend

It is super useful for folks with limited tech savvy to build a database and manage lots of records

Verified User

Professional in Legal (11-50 employees)

Vetted Review

2 years of experience

Kintone-Good Experience with CRM Platform

Rating: 8 out of 10

August 30, 2022

Use Cases and Deployment Scope

We needed a CRM platform to store and analyze your data. We invest in MCA investments with various syndications and were using excel to track it all. We needed something to conglomerate and analyze our data.

Pros

Easy to Learn
Straightforward
Plenty of Tools to Achieve Solution

Cons

KrewDashboard doesn't always export well
Built in graphing and table functions are lackluster
Plug-ins are almost always needed and a good knowledge of them and their functionality is required for certain implementations/solutions

Likelihood to Recommend

I think that it's great for anyone trying to develop a CRM platform or a process management platform very quickly or by themselves. It is quite affordable and easy to use, so for some fairly basic applications it is a great tool/place to start. For very advanced applications where there is a lot of data, I think that it would be not as well suited.

Verified User

Consultant in Finance and Accounting (1-10 employees)

Vetted Review

1 year of experience