Name: ky2help
Author: Kyberna

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Meeting Management

Online Notary

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Deduplication

Data Science

Email Verification

Firewall Security Management

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Migration

Network Performance Monitoring

Network Traffic Analysis (NTA)

Output Management

Robotic Process Automation (RPA)

SaaS Management

System Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Marketing

Headless CMS

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Headless eCommerce

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Computer-Aided Manufacturing (CAM)

Construction Workforce Management

Last Mile Delivery

Nonprofit CRM

eDiscovery

Vertical-Specific

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Document Locator

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Flexible Integration: Users have found the web-based solution to be highly flexible, allowing for integration with various sources such as AD, SAP, and others. Several reviewers emphasized that the integration process was relatively easy, making it convenient for them. This flexibility in integration has been praised by many users.

Responsive Support: The support provided by the software has been consistently described as very friendly, quick, and competent. Reviewers appreciate having defined contacts for support and find it beneficial to always have the same individuals to reach out to. Many users have expressed their satisfaction with the responsive support they receive.

Customizable Display Options: The software offers flexible display options that allow for customization through filters and views. Users have found these display options to be flexible both at a global and personal level, enhancing usability. Several reviewers mentioned that this feature enhances their experience with the software by allowing them to customize the interface according to their needs.

Inefficient use of space: Several users have expressed their concern about certain views in the software taking up too much space or leaving excessive empty space. This issue has been mentioned by multiple reviewers, although it seems to be a marginal problem overall.

Unspecified shortcomings: One user has mentioned that the software did not meet their expectations in some instances. Unfortunately, they did not provide any further details regarding these specific shortcomings. 

No further cons identified: Apart from the aforementioned issues, no other negative aspects or concerns were raised by users. The majority of reviewers expressed satisfaction with the software's performance and highlighted the prompt resolution of any encountered issues by the support team.

Users have found ky2help to be an incredibly powerful and flexible software, which has allowed them to tackle a wide range of use cases. With its robust capabilities, the software has been able to meet the diverse needs of customers across various industries. From customer support to internal knowledge management, users have leveraged ky2help to streamline their operations and enhance productivity.

One standout feature that users have appreciated is the friendly and efficient support provided by the company. Customers have highlighted the availability of German-speaking personal support as a major advantage, allowing them to easily communicate and receive assistance in their native language. The support team's quick response time and ability to remember previous interactions have also been praised, reducing the need for users to repeatedly explain their issues.

Additionally, users have spoken highly about the seamless integration of ky2help with other systems. This has been a significant benefit as it allows for smooth data flow and eliminates the need for manual data entry or tedious synchronization processes. Whether it's integrating with CRM platforms, ticketing systems, or project management tools, ky2help's integration capabilities have been lauded by users.

Overall, the software has proven itself valuable in a multitude of scenarios. Its flexibility, combined with excellent support and seamless integration capabilities, has made it a trusted solution for enhancing customer support, improving internal knowledge management, and driving operational efficiency for businesses of all sizes.

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

ky2help

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Kyberna

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.