TrustRadius Insights
Users have found ky2help to be an incredibly powerful and flexible software, which has allowed them to tackle a wide range of use cases. …
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Product Details
- About
- Tech Details
What is ky2help?
ky2help Features
- Supported: Customer Database
- Supported: Self Service Portal
- Supported: Ticket Management
- Supported: Service Level Agreement (SLA) Management
- Supported: Email Management
- Supported: Multi-Channel Communication
- Supported: Prioritization
- Supported: Activity Dashboard
- Supported: Alerts/Escalation
- Supported: Customizable Branding
- Supported: Knowledge Base Management
- Supported: Reporting/Analytics
- Supported: Third Party Integrations
- Supported: Workflow Configuration
- Supported: Activity Tracking
- Supported: Auto-Responders
- Supported: Call Center Management
- Supported: Customer History
- Supported: Customizable Templates
- Supported: Performance Metrics
- Supported: Real Time Notifications
- Supported: Reporting & Statistics
- Supported: Surveys & Feedback
- Supported: Workflow Management
- Supported: Alerts/Notifications
- Supported: Asset Tracking
- Supported: Audit Management
- Supported: Barcode/Ticket Scanning
- Supported: Change Management
- Supported: Compliance Tracking
- Supported: Configuration Management
- Supported: Contract/License Management
- Supported: Cost Tracking
- Supported: Incident Management
- Supported: Inventory Management
- Supported: Maintenance Management
- Supported: Procurement Management
- Supported: Requisition Management
- Supported: Support Ticket Management
- Supported: API
- Supported: Access Controls/Permissions
- Supported: Compliance Management
- Supported: Dashboard
- Supported: IT Asset Tracking
- Supported: IT Reporting
- Supported: Issue Auditing
- Supported: License Management
- Supported: Maintenance Scheduling
- Supported: Problem Management
- Supported: Project Management
- Supported: Release Management
- Supported: Asset Lifecycle Management
- Supported: Data Visualization
- Supported: IT Asset Management
- Supported: Help Desk Management
- Supported: Knowledge Management
- Supported: Real Time Monitoring
- Supported: Real Time Reporting
- Supported: Service Catalog
- Supported: Service Request Management
- Supported: Audit Trail
- Supported: Mobile Access
- Supported: Service History
- Supported: Analytics
- Supported: CMDB
- Supported: Customer Support
ky2help Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Chromebook, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found ky2help to be an incredibly powerful and flexible software, which has allowed them to tackle a wide range of use cases. With its robust capabilities, the software has been able to meet the diverse needs of customers across various industries. From customer support to internal knowledge management, users have leveraged ky2help to streamline their operations and enhance productivity.
One standout feature that users have appreciated is the friendly and efficient support provided by the company. Customers have highlighted the availability of German-speaking personal support as a major advantage, allowing them to easily communicate and receive assistance in their native language. The support team's quick response time and ability to remember previous interactions have also been praised, reducing the need for users to repeatedly explain their issues.
Additionally, users have spoken highly about the seamless integration of ky2help with other systems. This has been a significant benefit as it allows for smooth data flow and eliminates the need for manual data entry or tedious synchronization processes. Whether it's integrating with CRM platforms, ticketing systems, or project management tools, ky2help's integration capabilities have been lauded by users.
Overall, the software has proven itself valuable in a multitude of scenarios. Its flexibility, combined with excellent support and seamless integration capabilities, has made it a trusted solution for enhancing customer support, improving internal knowledge management, and driving operational efficiency for businesses of all sizes.
Flexible Integration: Users have found the web-based solution to be highly flexible, allowing for integration with various sources such as AD, SAP, and others. Several reviewers emphasized that the integration process was relatively easy, making it convenient for them. This flexibility in integration has been praised by many users.
Responsive Support: The support provided by the software has been consistently described as very friendly, quick, and competent. Reviewers appreciate having defined contacts for support and find it beneficial to always have the same individuals to reach out to. Many users have expressed their satisfaction with the responsive support they receive.
Customizable Display Options: The software offers flexible display options that allow for customization through filters and views. Users have found these display options to be flexible both at a global and personal level, enhancing usability. Several reviewers mentioned that this feature enhances their experience with the software by allowing them to customize the interface according to their needs.
Inefficient use of space: Several users have expressed their concern about certain views in the software taking up too much space or leaving excessive empty space. This issue has been mentioned by multiple reviewers, although it seems to be a marginal problem overall.
Unspecified shortcomings: One user has mentioned that the software did not meet their expectations in some instances. Unfortunately, they did not provide any further details regarding these specific shortcomings.
No further cons identified: Apart from the aforementioned issues, no other negative aspects or concerns were raised by users. The majority of reviewers expressed satisfaction with the software's performance and highlighted the prompt resolution of any encountered issues by the support team.