TrustRadius Insights for Laserfiche are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient and Productive Tool: Users find Laserfiche to be an efficient and productive tool for streamlining accounts payable processes, increasing efficiency, and productivity. Many reviewers have stated that it helps them streamline their workflows and improve the overall efficiency of their operations.
Universal Access to Documents: The ability to have universal access to documents between office locations is highly valued by users. This feature eliminates the need for interoffice mail and allows for secure access between departments and employees. Several reviewers have praised this functionality for its convenience and effectiveness in facilitating collaboration among teams.
Backup and Version Control: Users appreciate the backup and version control feature of Laserfiche, as it allows them to easily retrieve old or outdated documents, ensuring accuracy, maintaining records, and complying with regulatory requirements. Many reviewers have highlighted how this feature gives them peace of mind knowing that they can always access previous versions of important documents when needed.
The latest version of LF is a lot stable and dependable. Bug fixes have been applied and there are no known new bugs or issues. Performance and system response time were also improved.
Pros
Licensing
Forms and Workflows
Logins
Cons
SSO / Logins
Forms
Workflows
Archiving
Likelihood to Recommend
If anyone wished to automate any or all of their existing forms and workflows, Laserfiche is one of the best solution available. This includes any reporting and archiving needs.
Laserfiche is used to sign, review and process official forms and documents. This is used for employment contracts, student service forms and other official documents for legal purposes. Laserfiche is also used for official forms by HR for different types of PTO, Leave and additional resources. All forms are signed with digital signatures and assurances.
Pros
Ease of use
Efficiency
Accessibility
Organization
Records keeping
Tasks and processes
Cons
More options for organization on menu tab
Updated user interface without losing ease of use factor
Likelihood to Recommend
Laserfiche makes tasks efficient and easy to complete. The way that most, if not all, forms are available digitally also helps with personal organization, reference and functionality. Laserfiche will also add to the organization by reminding via email if a form has been assigned or has not yet been completed.
Laserfiche Avante is quite useful for our organization to help us to complete the automation process for our client's project. It really saved our time in working manually and now we are able to automate the whole process easier. It also helps to record our project data properly and if any updates are required, it makes it easy to do that also.
Pros
Helps in Automation Process.
Document Readiness.
Advance search content.
Cons
Needs improvement in Automation Process.
Searching content is quite slow.
UI Design can be improved.
Likelihood to Recommend
Laserfiche helped to complete our automation process of the project. It features quite amazing and worked very well for us. It also has a great quality content search level as well as records data properly as needed.
Document management service is the leading one that we benefit from using Laserfiche. Besides, it provides amazing analytics that enhances our transformation to the digital world as digital transformation is our company policy for the next 5 years. it enabled the centralized document management system that prevents the waste of time, ineffective effort direction to things could be solved with process automation.
Pros
Document management.
Process Automation.
Integrations.
Cons
UI could be challenging sometimes.
Tutorials are not free.
Sometimes crashes while using.
Pricing policy.
Likelihood to Recommend
It is a super digital store for our working process that accelerates the whole journey with features like scanning, approval, submission, etc that eradicate the unwanted process that causes the slowdown in our work from point of documentation. Creating web form processes and reports is amazing that gives huge value to our enterprise.
As a municipal law enforcement organization, we have found Laserfiche very useful both internally and in support of our outreach efforts with the public. Internally, we have developed forms that streamline repetitive reporting tasks while reducing the number of manual user inputs that are required. The forms are flexible to meet our needs, and we have developed a process that utilizes prefilling the most common and preferred responses on some forms so that users only have to make changes to the form where something out of the ordinary has occurred. When those responses are populated, the form can be set to open another dialog box to allow the user to elaborate on what happened. Once a form is complete, the submit button sends a PDF image to the selected addresses. Simple and reliable. For our public users, we are able to post the link to a Laserfiche form which allows the citizen to submit information or queries simply without having to print a form, scan, or mail a form in multiple steps. The simple interface greatly increases the instances of form submission. Overall, we are very happy and continuing to find new ways to leverage the product.
Pros
Automates routine reports that do not need to be entered into our formal reporting system.
Allows for anonymous submission of complaints or tips from the public.
Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.
Cons
Would like Laserfiche to be able to send forms to an internal share drive folders on our network.
Would like the report output to be in a format that can be amended without requiring additional software.
Would like submitters to be able to add their email address to the routing of a form prior to submitting.
Likelihood to Recommend
Laserfiche is well suited to the submission of simple routine reports to create a record repository. We use it for routine transport reports, audit reports, and anonymous citizen complaints. It creates a simple chronological record of routine events that can be reviewed and easily stored and recalled. Because the reports are in PDF format, it is not well suited to anything that needs to be imported into a common database or amended after submission.
It quickly emails you when a PO is ready for review.
Cons
I'd like to see it integrate more fully with our financial software.
I'd like to be able to submit and approve POs off campus without paying $14k a year.
Likelihood to Recommend
Our biggest complaint about Laserfiche is that it requires a VPN for us to access it offline. The cost to have it in the cloud is more than twice what It would cost us to switch to the PO system offered with our financial management software.
When I was assigned a project to scan all terminated employee files and then move and arrange them into Laserfiche, it was the first time I learned about Laserfiche and its capabilities. Since then, I've utilized Laserfiche on a regular basis for a variety of activities during my internship. Laserfiche is used throughout the company to save and retrieve long-term records as needed.
Pros
Organizing files with folders is simple. You can tidy up the files
Laserfiche's wide range of file types compatibility. It appears to hold everything
Laserfiche does so much more than merely store files. Add metadata, OCR, manipulate documents, and lock down portions for select departments
Cons
You can't change or relocate the file during OCRing, which is inconvenient when there are many pages to scan. It prevents multitasking
Likelihood to Recommend
I feel the product has the potential to be really beneficial in a broad sense. Laserfiche appears to be the most appropriate solution for any firm that has a large number of papers that are electronic or that they wish to be electronic. A smaller organization that does not require a large amount of data storage on a computer would not reap the benefits of this technology. The product appears to be aimed mostly at medium- to large-sized businesses.
VU
Verified User
General Manager in Human Resources (1001-5000 employees)
Laserfiche provides capabilities ranging from records management to document routing, electronic forms, and
digital signatures. It is a powerful solution that enables my entire enterprise. Its intuitive user interface allows my users to quickly adopt and use the software, speeding
acceptance and minimizing the IT support, as nowadays nobody wants IT to support, as they are very expensive.
Pros
Helps in vendor and contract management.
Helps in records management.
Streamlines travel and expense management.
Cons
They can work more on the integration part, they can surely allow users to integrate with many other applications as well.
They can reduce the overall cost of ownership
They can try and work better towards providing new releases faster to users.
Likelihood to Recommend
It is a feature-rich Web interface that does not require any software to be installed, maintained, or updated at the workstation level. I really like this thing. The security part is also very overwhelming, particularly the built-in auditing solution for security and compliance. I do feel, that company is particularly new, and they are still working on the Support end, They can surely work on their Customer Support a little more. For that aspect, it is less appropriate.
Laserfiche is being used by many departments in the entire organization. It has been hugely helpful in reducing physical space. Just within the HR department we have eliminated cabinets and have uploaded all confidential documents in Laserfiche. It helps in storing all information in one place which can be accessed from anywhere.
Pros
Good storage space to store a vast amount of paper information.
It is fairly easy to scan and upload documents in Laserfiche.
It is also easy to create folders and organize data appropriately.
As per law, we are required to save HR documents for 7 years. It was a nightmare to manage the paperwork before Laserfiche.
Once I broke my nails while trying to pull a folder from a cabinet. The files were packed tightly. I am happy that does not happen with Laserfiche.
Cons
While the storage space in Laserfiche is in abundance, it is still difficult and time-consuming (though less) to find documents.
We store huge amounts of data in Laserfiche. We can run searches but it still takes time to find. Computer speed and internet connectivity also play a huge role here.
Laserfiche stores information well. But, many companies are moving to digital systems where documents can be signed online. In the future, Laserfiche may be useful only for accessing historical information.
Likelihood to Recommend
With the onset of Dayforce, Workday, Bamboo HR, and other HRIS systems, document management is fairly simple. We have created digital forms for several HR operations and these are signed electronically. We are trying to reduce paper and the need for uploading documents in Laserfiche. Advanced HRIS systems also have the ability to store paper data in electronic format. These systems integrate a list of HR features. While Laserfiche is a good tool, its use is getting obsolete.
We scan and have accessible completed applications and files. These files go back 15 years, so we have archived information at our fingertips. In our industry, it is very valuable to find details from former files and the OCR makes this process valuable and quick. We are able to keep our database current with regular additions of completed projects and the entire staff has access to valuable information.
Pros
OCR reading for obscure content in archived files.
Allows custom labeling and tagging for our internal unique use.
Allos multiple users at once.
Cons
It does not have a secure remote login features (or we don't have it).
Finding the specific term of the search can be difficult in multi hundred page documents.
A web app would be amazing, but hugely complex.
Likelihood to Recommend
I needed a specific detail on an old client for their legal needs. I was able to search and find the information quickly and then transmit it to them digitally. The client was surprised and excited by the quality of work we could provide for them. Since it is a desktop usage, we are able to run quickly and efficiently.
