Great for routine reports and public outreach
March 08, 2022

Great for routine reports and public outreach

Stephen Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Laserfiche

As a municipal law enforcement organization, we have found Laserfiche very useful both internally and in support of our outreach efforts with the public. Internally, we have developed forms that streamline repetitive reporting tasks while reducing the number of manual user inputs that are required. The forms are flexible to meet our needs, and we have developed a process that utilizes prefilling the most common and preferred responses on some forms so that users only have to make changes to the form where something out of the ordinary has occurred. When those responses are populated, the form can be set to open another dialog box to allow the user to elaborate on what happened. Once a form is complete, the submit button sends a PDF image to the selected addresses. Simple and reliable. For our public users, we are able to post the link to a Laserfiche form which allows the citizen to submit information or queries simply without having to print a form, scan, or mail a form in multiple steps. The simple interface greatly increases the instances of form submission. Overall, we are very happy and continuing to find new ways to leverage the product.
  • Automates routine reports that do not need to be entered into our formal reporting system.
  • Allows for anonymous submission of complaints or tips from the public.
  • Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.
  • Would like Laserfiche to be able to send forms to an internal share drive folders on our network.
  • Would like the report output to be in a format that can be amended without requiring additional software.
  • Would like submitters to be able to add their email address to the routing of a form prior to submitting.
  • Flexibility in the design of the forms.
  • Ability to send to multiple email addresses with the click of one submit button
  • Ease of use for the members submitting the form to create a clear and accurate record.
  • Has allowed us to move some legacy paper reporting to an automated process to create direct digital records without the need to scan or manually input data.
  • Has greatly improved compliance by making it easier for users to complete the reports.
  • Has reduced the amount of time users spend on creating and submitting reports.
  • Has eliminated lost or misrouted reports.
  • Microsoft Office 2016 (discontinued)
Laserfiche is a much more focused product that simply and accurately fills our need for routine reporting and record keeping. By taking time to work on the design of the form you can anticipate the user's needs and possible areas where further explanation may be required. By prefilling the most likely/desired report responses you can greatly reduce the amount of time a user spends completing each report.

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Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365)
Laserfiche is well suited to the submission of simple routine reports to create a record repository. We use it for routine transport reports, audit reports, and anonymous citizen complaints. It creates a simple chronological record of routine events that can be reviewed and easily stored and recalled. Because the reports are in PDF format, it is not well suited to anything that needs to be imported into a common database or amended after submission.

Laserfiche Feature Ratings

Content capture & imaging
File sync, storage & archiving
Document management
Records management
Content search & retrieval
Enterprise content collaboration
Content publishing & creation
Security, risk management & information governance
Contract lifecycle management
Automated workflows
Mobile support