Item: Laserfiche
Rating: 2
Author: Shreshthi Mehta, PMP®, PHR®

Use Cases and Deployment Scope

Laserfiche is being used by many departments in the entire organization. It has been hugely helpful in reducing physical space. Just within the HR department we have eliminated cabinets and have uploaded all confidential documents in Laserfiche. It helps in storing all information in one place which can be accessed from anywhere.

Pros and Cons

Good storage space to store a vast amount of paper information.
It is fairly easy to scan and upload documents in Laserfiche.
It is also easy to create folders and organize data appropriately.
As per law, we are required to save HR documents for 7 years. It was a nightmare to manage the paperwork before Laserfiche.
Once I broke my nails while trying to pull a folder from a cabinet. The files were packed tightly. I am happy that does not happen with Laserfiche.

While the storage space in Laserfiche is in abundance, it is still difficult and time-consuming (though less) to find documents.
We store huge amounts of data in Laserfiche. We can run searches but it still takes time to find. Computer speed and internet connectivity also play a huge role here.
Laserfiche stores information well. But, many companies are moving to digital systems where documents can be signed online. In the future, Laserfiche may be useful only for accessing historical information.

Return on Investment

Better space utilization leading to reduction in cost.
Easy to operate.
Data is easily accessible.

Alternatives Considered

Typeform and Automation Anywhere

The Laserfiche interface is very easy to use. It is very similar to uploading files on your Windows computer. With close to no training and less implementation time, it was a clear choice. Like other systems, Laserfiche does not have fancy designs or interface. This makes it easy to comprehend. It simply does what it claims, makes document management easy.

Support Rating

We are very happy with the product. We have no issues with it. We have never reached out to Laserfiche customer support. If at all we had any questions regarding product features, they were resolved by our internal IT department.

The beauty of the product is its simplicity. But, the needs of our department are changing and we are unsure if Laserfiche will be able to sustain the changes.

Key Insights

Do you think Laserfiche delivers good value for the price?

Yes

Are you happy with Laserfiche's feature set?

Did Laserfiche live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Laserfiche go as expected?

Yes

Would you buy Laserfiche again?

Other Software Used

iCIMS Talent Acquisition Software Suite, Wrike

Likelihood to Recommend

With the onset of Dayforce, Workday, Bamboo HR, and other HRIS systems, document management is fairly simple. We have created digital forms for several HR operations and these are signed electronically. We are trying to reduce paper and the need for uploading documents in Laserfiche. Advanced HRIS systems also have the ability to store paper data in electronic format. These systems integrate a list of HR features. While Laserfiche is a good tool, its use is getting obsolete.

Bye bye cabinets.. say hello to Laserfiche!

Software Version

Overall Satisfaction with Laserfiche