Long time user and I love Laserfiche!
October 18, 2019

Long time user and I love Laserfiche!

Dean Vasquez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Laserfiche Rio

Overall Satisfaction with Laserfiche

We scan and have accessible completed applications and files. These files go back 15 years, so we have archived information at our fingertips. In our industry, it is very valuable to find details from former files and the OCR makes this process valuable and quick. We are able to keep our database current with regular additions of completed projects and the entire staff has access to valuable information.
  • OCR reading for obscure content in archived files.
  • Allows custom labeling and tagging for our internal unique use.
  • Allos multiple users at once.
  • It does not have a secure remote login features (or we don't have it).
  • Finding the specific term of the search can be difficult in multi hundred page documents.
  • A web app would be amazing, but hugely complex.
  • Saves us time in researching old files and clients.
  • It allows us to use archived information for data collection.
  • ROI is positive in that the time saved outweighs the cost, which is significant.
It was selected prior to my joining the company.
When I have had issues, customer support has been quick and efficient to assist. No unmet needs in our organization so we are quite pleased.

Do you think Laserfiche delivers good value for the price?

Yes

Are you happy with Laserfiche's feature set?

Yes

Did Laserfiche live up to sales and marketing promises?

Yes

Did implementation of Laserfiche go as expected?

I wasn't involved with the implementation phase

Would you buy Laserfiche again?

Yes

I needed a specific detail on an old client for their legal needs. I was able to search and find the information quickly and then transmit it to them digitally. The client was surprised and excited by the quality of work we could provide for them. Since it is a desktop usage, we are able to run quickly and efficiently.

Laserfiche Feature Ratings

Content capture & imaging
9
File sync, storage & archiving
9
Document management
9
Records management
9
Content search & retrieval
10
Enterprise content collaboration
7
Content publishing & creation
Not Rated
Security, risk management & information governance
9
Contract lifecycle management
9
Automated workflows
9
Mobile support
Not Rated
Integration
9