LeadSquared Reviews and Ratings

Use Cases and Deployment Scope

We mainly use LeadSquared for driving our sales process. We use LeadSquared for both B2B and B2C purposes. Using the lead and activity model, it allows us to track our leads and follow up with them. We use the Lead + Activity API to capture a bunch of lead sources into LeadSquared. We have also integrated Telephony and Whatsapp messaging features (Converse) with LeadSquared which allow us to track calls and messages from within LeadSquared. The tasks feature is very useful making it easy to track followups. Using smart views, we look at the open leads, pending tasks and track them effectively. We also use a bunch of forms and automations to create our workflows which help for more effective effort on leads.

Likelihood to Recommend

1. Very suitable for an omnichannel business, as it can capture both online and offline lead sources and allows for follow ups.

2. Very suitable for call centers as lead and call tracking can be done very easily using LeadSquared.

3. Not very suitable for on field sales. Even though the mobile app does facilitate portability, the overall experience does not come close to the desktop version which is not feasible for an on field sales representative to use.

Use Cases and Deployment Scope

We are using LeadSquared as a CRM tool in our organization, we manage all the customer data and its relevant details, communication history, our performance funnel, Attendance history, Call reports with the help of this CRM tool. All required fields of the customer such as name, mail id, contact number, source campaign, usage history are recorded in the LeadSqared for reaching them with clear data. It helps us in getting the deals done with better lead optimization.

Likelihood to Recommend

LeadSquared is best for all enterprises who wants to manage the customer data i.e, leads in an effective manner. It is well suited in sales management, and call centers.

Use Cases and Deployment Scope

Leadsquared is used by my team for their CRM purpose. We have a number of leads coming in and we address those leads with the right person of contact. The whole process of getting leads, to converting it to a possible candidate or account. Leadsquared functioned its fullest to help us and make it easier for us to use the product. It's customisable according to your teams' requirements.

Would recommend it to others who are looking for a top-notch CRM under budget with one of the best user experience and customer service.

Likelihood to Recommend

Leadsquared is well suited for small to medium-sized enterprises where the team is small and you have a lot of areas to explore.

Every team can have their suites/ accounts customised accordingly. I am not sure if I can compare it for bigger enterprises but I feel this best of best to get your work done more efficiently.

Use Cases and Deployment Scope

We have used Leadsquared (or LSQ as most people fondly call it) as our CRM software for all 6 websites. We have used all the basic features as well as some unique ones available in their CRM. Things from email campaigns, landing page creations, lead form integrations to tasks like automation, third-party integrations like FB, Whatsapp, SMS vendors, etc have all been tried and tested from our end. LSQ is our go-to place for all data requirements. Reports are very intuitive and easy to understand apart from the easy Lead Management System inbuilt inside the platform as part of the entire CRM. Top this with the service which they provide, always available just a call away. Be it the account manager, finance team, support team, and most importantly the Tech-wizard they provide you as a customer. The journey has been so smooth that it feels like we have been working together for ages. The entire team has been so closely involved that we feel that they are part of our organisation and not just another service provider.

Likelihood to Recommend

LeadSquared offers end to end CRM functionalities at competitive pricing in the market and becomes an easy fit for most of the startups and companies in their growth phase. Having said that, some features are missing but they are on an roadmap and might surprise people out there with their evolving CRM.

Use Cases and Deployment Scope

LeadSquared is used by my organization for generating quality leads for our services and apart from this we are using it for marketing too, for example, we are using it to send important information and announcements and initiatives to our existing customers and target prospects. We are managing all our cold as well as the warm leads in this tool. It is used by the department only not by the whole organization, we are using it for the Marketing and Sales team. If I talk about what business problem LeadSquared is solving, then I'll just say our lead generation process. Yes, we are primarily using it for lead generation and database management.

Likelihood to Recommend

LeadSquared is well suited when it comes to a 100% inbox delivery rate and dashboard feature like click rate, open rate, bounce rate, etc. LeadSquared is less appropriate when we compare its price to similar products. Sometimes it is difficult for a small organization to afford this but on the other hand, I must say that it is worth to spend.

Use Cases and Deployment Scope

Lead management is very easy and user-friendly. Also, other platforms can be synchronized easily. Reminders and notifications also come in a short and precise manner. Multiple tab operation on the website needs a bit of improvisation. I hope to see an update on this very soon. I will definitely recommend LeadSquared to all professionals.

Likelihood to Recommend

LeadSquared is well suited for all organizations where lead-based work is there. From core retail to customary organizations, it is very adaptive.

Use Cases and Deployment Scope

We use LeadSquared to manage our registered users and engage with them via Marketing Automation. It has multiple features to facilitate Marketing and Customer Success teams to provide a seamless customer experience. Our Account manager and Technical support team has been very proactive and helpful in our journey to integrate our application with the tool. While it has some cool features and amazing support teams, there are few limitations in capturing the lead source when users register from the mobile application, and also users registering from specific browsers in some instances. I hope the Leadsquared engineering team will overcome such challenges in the future.

It would be unfair If I don't mention Pratheek's name, who manages our account. He has been very proactive and Mr.Dependable for any kind of help and support required anytime.

Likelihood to Recommend

Its suitable for Lead management and customer success teams and it would be great if it provided ticketing facility for customer support team.

Use Cases and Deployment Scope

LeadSquared is used as an integrated marketing and our sales/leads automation tool in our organization for 100% of our leads which are obtained from the web - this will include website leads, landing page leads, toll-free number leads, affiliate and partner leads, social media leads etc. Our fulfillment channels include website and call centers and integration and customization with relation to all these leads sources and fulfillment channels was required by the CRM solution. We have been able to address lead prioritization, tracking, leads and sales attribution, sales and lead automation etc.

Likelihood to Recommend

Small and medium enterprises and teams would benefit with the value proposition that LeadSquared brings to the table. It provides a one-stop shop for a majority of your marketing-sales requirements. Its integrated solution provides salesforce, leads and customer automation at your fingertips.

Use Cases and Deployment Scope

Our organization uses LeadSquared to power our new telly assisted online sales channel. The lead capture is seamless from all sources using LeadSquared. We have used the automation features as well to engage with customers without delays and optimize our call center. I can say that LeadSquared has helped us to improve our conversion rate. We use the SMS & Email campaign module, seems to work fine.

Likelihood to Recommend

Its an ideal platform for quick setup and gets your business going as it is very powerful and allows a lot of customization and adapts to your use case unlike large CRM's.

Use Cases and Deployment Scope

I have been using LeadSquared for a year now. Its interface is quite intuitive and APIs are easy to integrate with your online applications. I really like the built-in reports template, plus you also have an option to create your own. Also, LeadSquared Support team is highly responsive to the tickets. Finally, LeadSquared organizes a lot of webinars on various topics which keeps you updated with the latest trends in the digital marketing space.

Likelihood to Recommend

It's a very nice lead nurturing platform and suitable for small to mid level enterprises where leads are still managed using Excel sheets. Using Leadsquared, you can track first and last touch point of any lead. In case, you want to track multiple touch points, LeadSquared may not be that useful.