LeadSquared is your go to platform for CRM, LMS
September 29, 2020

LeadSquared is your go to platform for CRM, LMS

Aniruddh Rathore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LeadSquared

We have used Leadsquared (or LSQ as most people fondly call it) as our CRM software for all 6 websites. We have used all the basic features as well as some unique ones available in their CRM. Things from email campaigns, landing page creations, lead form integrations to tasks like automation, third-party integrations like FB, Whatsapp, SMS vendors, etc have all been tried and tested from our end. LSQ is our go-to place for all data requirements. Reports are very intuitive and easy to understand apart from the easy Lead Management System inbuilt inside the platform as part of the entire CRM. Top this with the service which they provide, always available just a call away. Be it the account manager, finance team, support team, and most importantly the Tech-wizard they provide you as a customer. The journey has been so smooth that it feels like we have been working together for ages. The entire team has been so closely involved that we feel that they are part of our organisation and not just another service provider.
  • Flexibility and eagerness to update and customize as per client requirements.
  • Support & Service.
  • New age tools and technologies integration.
  • Easy to use interface.
  • Reports and Data Management.
  • Landing Page Feature can be improved.
  • Inbuilt Calling System/integration can be added.
  • Can look to extend features like Chatbots in the offering.
  • Lead leakage stopped, positively impacting the CPL.
  • Customized Lead Stages helped the sales team to have a better follow up thus improving the conversion rates.
  • Automations and Drip implementation helped in drawing direct/indirect conversions from dormant leads - Adding to LTV of a customer.
Flexibility and readiness to upgrade as per client's requirement. Support is at its best - The team, including people like Pratheek, is just amazing to work with. This totally reflects the company's work culture and the ethics they operate under. They have a client first approach, easy to work with and amazing R&d ability of the company.

Do you think LeadSquared delivers good value for the price?


Are you happy with LeadSquared's feature set?


Did LeadSquared live up to sales and marketing promises?


Did implementation of LeadSquared go as expected?

I wasn't involved with the implementation phase

Would you buy LeadSquared again?


Having talked about all other things in detail in my previous responses, this question I feel is redundant but then I will highlight the points again
- Easy to Use
- Flexible
- Robust System
- Ever-evolving
- Support & Service
- Integrations with third party tools & technologies
- Data Management & Reports
- Landing Page Options
Great to work with and also Easy to work with
Do not just listen to the problem but provide upfront solutions
Always available and are ready to support on holidays
Considerate of user's knowledge and always ready to explain the smallest / dumbest doubt a user can ask
Always available to help with the internal tasks as well like creating automations, drip creations etc
LeadSquared offers end to end CRM functionalities at competitive pricing in the market and becomes an easy fit for most of the startups and companies in their growth phase. Having said that, some features are missing but they are on an roadmap and might surprise people out there with their evolving CRM.

LeadSquared Feature Ratings

WYSIWYG email editor
Dynamic content
Landing pages
Mobile optimization
Email deliverability reporting
List management
Triggered drip sequences
Lead nurturing
Lead scoring and grading
Automated sales alerts and tasks
Standard reports
Custom reports
Role-based workflow & approvals