LeadSquared is your go to platform for CRM, LMS
September 29, 2020
LeadSquared is your go to platform for CRM, LMS
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LeadSquared
We have used Leadsquared (or LSQ as most people fondly call it) as our CRM software for all 6 websites. We have used all the basic features as well as some unique ones available in their CRM. Things from email campaigns, landing page creations, lead form integrations to tasks like automation, third-party integrations like FB, Whatsapp, SMS vendors, etc have all been tried and tested from our end. LSQ is our go-to place for all data requirements. Reports are very intuitive and easy to understand apart from the easy Lead Management System inbuilt inside the platform as part of the entire CRM. Top this with the service which they provide, always available just a call away. Be it the account manager, finance team, support team, and most importantly the Tech-wizard they provide you as a customer. The journey has been so smooth that it feels like we have been working together for ages. The entire team has been so closely involved that we feel that they are part of our organisation and not just another service provider.
Pros
- Flexibility and eagerness to update and customize as per client requirements.
- Support & Service.
- New age tools and technologies integration.
- Easy to use interface.
- Reports and Data Management.
Cons
- Landing Page Feature can be improved.
- Inbuilt Calling System/integration can be added.
- Can look to extend features like Chatbots in the offering.
- Lead leakage stopped, positively impacting the CPL.
- Customized Lead Stages helped the sales team to have a better follow up thus improving the conversion rates.
- Automations and Drip implementation helped in drawing direct/indirect conversions from dormant leads - Adding to LTV of a customer.
Flexibility and readiness to upgrade as per client's requirement. Support is at its best - The team, including people like Pratheek, is just amazing to work with. This totally reflects the company's work culture and the ethics they operate under. They have a client first approach, easy to work with and amazing R&d ability of the company.
Do you think LeadSquared delivers good value for the price?
Yes
Are you happy with LeadSquared's feature set?
Yes
Did LeadSquared live up to sales and marketing promises?
Yes
Did implementation of LeadSquared go as expected?
I wasn't involved with the implementation phase
Would you buy LeadSquared again?
Yes
Comments
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