Lightspeed Restaurant Reviews and Ratings

Rating: 9.8 out of 10

Score

9.8 out of 10

Community insights

TrustRadius Insights for Lightspeed Restaurant are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have praised the user-friendly interface of Lightspeed Restaurant. Reviewers have mentioned that the software's intuitive navigation and layout make it easy for staff to locate menu items quickly and efficiently. The simplicity and ease of use contribute to a smooth and efficient workflow, enhancing the overall user experience.

Efficient Payment System: Several reviewers have commended Lightspeed Restaurant's customer payment system. Users have stated that the process of swiping credit cards and having customers sign on the screen is streamlined and efficient, resulting in a hassle-free payment experience for both staff and customers. This feature contributes to a seamless transaction process, saving time for everyone involved.

Robust Reporting Features: A significant number of users have highlighted the robustness of Lightspeed Restaurant's backend reporting system. Customers appreciate that this comprehensive reporting system provides insightful information into every aspect of their business operations. The intuitive nature of the reporting system allows users to easily navigate through data, gaining clear understanding without any complexity or confusion.

Reviews

25 Reviews

Easy To Use Restaurant POS

Rating: 9 out of 10

June 20, 2022

Use Cases and Deployment Scope

Last year me and my spouse started a restaurant. So we were searching for a restaurant POS software, which can help us to run our business smoothly. Our restaurant offers full-service dining concept with lunch and dinner daily, a cafeteria, a bakery along with an event space. So we needed a perfect software which could be easily accessible by our staff. We implemented two software & Lightspeed becomes valuable for our business. We use Lightspeed for tracking our inventory, sales & work hour of staff. Restaurant owners can easily get their business details through this software. It can also be used for online ordering & delivery at any places.

Pros

Lightspeed Restaurant is easier to set up & easy to use.
Cloud-based integration helps me to access the software anywhere in the world.
It's been beneficial for creating accurate financial statements.

Cons

Software is little bit pricey for small businesses. If they reduce their plan rate then it would be more accepted in startup businesses.
Their aren't any free trial available for Lightspeed restaurant. At least 7 days trial should given.
Overtime calculation isn't automatic & staff detailed information directory can be implemented.

Likelihood to Recommend

For managing a restaurant Lightspeed is very useful & user friendly software. Restaurant owner can understand their business in a minute, can identify their best selling menu's, take online orders & delivered them anywhere as customer requirement by the help of Lightspeed. It can operate from anywhere which helps me to observe my multiple businesses.

ANISUL ISLAM VHASHA

Business Owner in Corporate at Network Zone (1-10 employees)

Vetted Review

1 year of experience

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Upserve Overall Good Product

Rating: 6 out of 10

Incentivized

January 20, 2021

Use Cases and Deployment Scope

We use Upserve [POS (formerly Breadcrumb)] as our main in-house POS at our restaurant. I say "in house" because we don't currently use it for web orders, although that is a feature they offer. We use Upserve on multiple tablets to plug in customer orders, print orders to the kitchen, and take customer payments. We also use it for employee timesheets. We currently swipe credit cards and have customers sign on screen; we tried Upserve's handheld device as an EMV reader but it had syncing problems. Their customer service has been horrendous during the pandemic, but overall we're pleased with the functionality of the software. Since we've been with them for 6 years, I can't imagine migrating to another POS because the historical data is really important to us.

Pros

Employee time tracking. Very user friendly. Our employees are used to clocking in and out on the tablet when they come in.
Intuitive navigation to find menu items
Customer payment system works well when we swipe credit cards and have customers sign on screen

Cons

Their reporting functionality needs improvement according to my data management team. We've had to create some workarounds.
Their customer service needs major improvement during Covid. It was much better before Covid.
I didn't like their online ordering system the last time I tried it (3+ years ago). I know they've made some changes so we might give it another try but for now I'm using Square for our online ordering, and Upserve in house.

Likelihood to Recommend

One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.

Melissa Meece

Owner / GM at Firefly Restaurant (11-50 employees)

Vetted Review

6 years of experience

Upserve is the best

Rating: 10 out of 10

Incentivized

April 30, 2020

Use Cases and Deployment Scope

We use Upserve as our main POS on four different terminals within our restaurant. It is currently the only POS being used by all of our stores (around 15 storefronts across the South East). It has completely changed the way that we function, in a way that has made us more efficient.

Pros

Allow credit card transactions while offline.
Allows you to search for items instead of scrolling.
Allows a full visual of tables/bar seats.

Cons

Wireless printers for curbside use.
Manual option to open register when offline.
More detailed description of offline problems.

Likelihood to Recommend

Upserve is available 24/7. Our restaurant closes at 2 am and it is so comforting knowing if there is an issue that we can talk to someone at all hours of operation. The offline functioning is where I feel Upserve is less appropriate, solely for the reason it is hard to use/understand.

Blake Chaney

Front of House Manager in Customer Service at Jack Brown’s Beer and Burger Joint (201-500 employees)

Vetted Review

1 year of experience

Upserve POS Review

Rating: 9 out of 10

Incentivized

December 31, 2019

Use Cases and Deployment Scope

Upserve is our main point of sale for our dinner only, seven days a week restaurant. It is used in conjunction with Restaurant 365. It is used in the owner's other restaurants as well and does a great job.

Pros

Easy to split items onto new checks.
Ease with applying multiple payments on one table.

Cons

It would be nice to have the option to get an email from the primary close or payment screen.
Having a problem printing gift card balances.

Likelihood to Recommend

Restaurants are their main focus I believe, which is what we use it for. Don't think it would work in a retail setting.

Angie Tunstall

Manager in Customer Service at Melfi's (11-50 employees)

Vetted Review

1 year of experience

Upserve for the win

Rating: 10 out of 10

Incentivized

November 22, 2019

Use Cases and Deployment Scope

We use Upserve to track sales + as our POS for the restaurant. It has helped us track goals as well as being a completely integrated POS system that runs well and is easy to use on iPads.

Pros

Customer service over the phone.
Menu options as a POS.
Tracking sales & expenses.

Cons

Adding menu features are kind of difficult, but once it's in, it's in.
iPads are expensive.

Likelihood to Recommend

This is a great system for busy restaurants, but it may be too complicated for simple places.

Katie Kleyla

Marketing & Events Director in Marketing at Statesman Tavern (1-10 employees)

Vetted Review

2 years of experience

View profile

Simple solution for your restaurant

Rating: 10 out of 10

October 8, 2019

Use Cases and Deployment Scope

We’ve been using Upserve POS and merchant services for three years at our mid-size full-service restaurant. It's the most user-friendly POS I‘ve ever worked with. It makes training new employees very easy and is a low investment for equipment since it works on tablets and the system is compatible with most of the printers on the market.

Pros

Simple user interface
Low equipment cost
Ability to customize settings for your business

Cons

Bluetooth EMV reader disconnects sometimes

Likelihood to Recommend

You can easily pick up the iPad and take orders tableside and it’s especially helpful to split checks for the large parties right at the table. It saves a lot of time but dedicated and strong wifi is a must for Upserve POS. The downside is you can’t take EMV payments tableside with the iPad

Verified User

Executive (11-50 employees)

Vetted Review

4 years of experience

The modern world POS solution

Rating: 10 out of 10

Incentivized

October 5, 2019

Use Cases and Deployment Scope

I just switched over 9 Venues from ALOHA 6.7 and 12.3 and am very happy. Multiple locations in a dashboard has been great. The only issues we've had were due to an ISP outage and a few cards declining once it came back online. Overall, the implementation with the ability to mass change and edit items via CSV is very convenient.

Pros

No need to refresh after changes are made.
Ability to make adjustments as an admin without having to remote into a server.
Quick response from the support team via chat.

Cons

Ability to do granular level check audits.
Ability to adjust breaks.
Notifications for cards that are processed without the internet, but then are later declined by the processor.

Likelihood to Recommend

Great for standalone restaurants, bars, or nightclubs. Not yet suited for hotel operations that need to be able to charge a guest room via PMS integration.

Chris Kim

Director Of Information Systems & Financial Analysis in Information Technology at The Hwood Group (501-1000 employees)

Vetted Review

1 year of experience

View profile

Upserve POS Review

Rating: 9 out of 10

October 5, 2019

Use Cases and Deployment Scope

We use Breadcrumb as a POS in our bar and other establishments within the hospitality group. It helps us organize as one or multiple locations and links between them allowing easy data comparison and user interface.

Pros

Organize.
User interface.
Menu items.

Cons

Tableside is just a shrunken version.

Likelihood to Recommend

Breadcrumb is best suited for someone looking to analyze and organize data. Least suited for some that are less tech friendly.

Verified User

Partner (11-50 employees)

Vetted Review

5 years of experience

I didn't want to try it and now I wonder how we functioned without it!

Rating: 10 out of 10

September 3, 2019

Use Cases and Deployment Scope

Upserve is our POS. We use it to track labor, sales, and menu set up. We're very happy with the service.

The equipment is great, the system on the iPads is super user-friendly, and the HQ is very helpful and easy to navigate. We highly recommend using Upserve.

Pros

Thorough HQ.
Easy menu set-up.
User-friendly equipment.

Cons

No complaints so far!

Likelihood to Recommend

Upserve POS is well suited for a small business like ours. It has more capability than we need since we don't have a sit-down, eat-in service.

Danielle Lawson

Owner in Corporate at Bones Bakery (1-10 employees)

Vetted Review

1 year of experience

Upserve Is A Step Up For Any Restaurant!

Rating: 10 out of 10

Incentivized

August 22, 2019

Use Cases and Deployment Scope

We use Upserve POS across our entire organization. We currently operate 2 restaurants in Nashville with plans to expand. We fully intend on continuing to use Upserve as we grow. Upserve is an extremely well rounded POS system that addresses many issues throughout our organization, including table management, counter service for to go orders, online ordering, loyalty, labor management, robust reporting, delivery platform integrations, and credit card processing.

Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.

Pros

Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.

Cons

KDS System Features: Overall the KDS system is fantastic. That said, there is one really frustrating issues. When a ticket is changed in any way, including being split at the end of the transaction, it reappears on the KDS screen as a "shanged ticket." That can create enough trouble, but what makes it worse, is that it shows up on the screen in the order of ticket time. So, the changed ticket will reappear in the queue wherever the ticket time falls. It ends up being really hard to track what is what and what needs to be fired next.
Splitting Checks: It is extremely difficult to split a check for guests. Instead of simply choosing the number of checks and dragging and dropping items onto the correct checks. With Upserve you have to start from the original move specific items to a new check. Then go back to the original and move more items to a different check, etc. Only then can you go search for checks and start charging guests.
Menu Item Changes with Multiple Locations: Unfortunately, there's no global way to change menu items at all locations. All menu changes, big and small, have to be done individually for each location separately. It's super time consuming and frustrating.

Likelihood to Recommend

Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle.

Jamie Cunningham

Director of Hospitality in Corporate at Stay Golden (51-200 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Upserve Is A Step Up For Any Restaurant!

Rating: 10 out of 10

Incentivized

August 22, 2019

Use Cases and Deployment Scope

Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.

Pros

Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.

Cons

KDS System Features: Overall the KDS system is fantastic. That said, there is one really frustrating issues. When a ticket is changed in any way, including being split at the end of the transaction, it reappears on the KDS screen as a "shanged ticket." That can create enough trouble, but what makes it worse, is that it shows up on the screen in the order of ticket time. So, the changed ticket will reappear in the queue wherever the ticket time falls. It ends up being really hard to track what is what and what needs to be fired next.
Splitting Checks: It is extremely difficult to split a check for guests. Instead of simply choosing the number of checks and dragging and dropping items onto the correct checks. With Upserve you have to start from the original move specific items to a new check. Then go back to the original and move more items to a different check, etc. Only then can you go search for checks and start charging guests.
Menu Item Changes with Multiple Locations: Unfortunately, there's no global way to change menu items at all locations. All menu changes, big and small, have to be done individually for each location separately. It's super time consuming and frustrating.

Likelihood to Recommend

Jamie Cunningham

Director of Hospitality in Corporate at Stay Golden (51-200 employees)

Vetted Review

1 year of experience

View profile