Lightspeed Restaurant Reviews and Ratings

Use Cases and Deployment Scope

Last year me and my spouse started a restaurant. So we were searching for a restaurant POS software, which can help us to run our business smoothly. Our restaurant offers full-service dining concept with lunch and dinner daily, a cafeteria, a bakery along with an event space. So we needed a perfect software which could be easily accessible by our staff. We implemented two software & Lightspeed becomes valuable for our business. We use Lightspeed for tracking our inventory, sales & work hour of staff. Restaurant owners can easily get their business details through this software. It can also be used for online ordering & delivery at any places.

Likelihood to Recommend

For managing a restaurant Lightspeed is very useful & user friendly software. Restaurant owner can understand their business in a minute, can identify their best selling menu's, take online orders & delivered them anywhere as customer requirement by the help of Lightspeed. It can operate from anywhere which helps me to observe my multiple businesses.

Use Cases and Deployment Scope

We use Upserve [POS (formerly Breadcrumb)] as our main in-house POS at our restaurant. I say "in house" because we don't currently use it for web orders, although that is a feature they offer. We use Upserve on multiple tablets to plug in customer orders, print orders to the kitchen, and take customer payments. We also use it for employee timesheets. We currently swipe credit cards and have customers sign on screen; we tried Upserve's handheld device as an EMV reader but it had syncing problems. Their customer service has been horrendous during the pandemic, but overall we're pleased with the functionality of the software. Since we've been with them for 6 years, I can't imagine migrating to another POS because the historical data is really important to us.

Likelihood to Recommend

One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.

Use Cases and Deployment Scope

We use Upserve as our main POS on four different terminals within our restaurant. It is currently the only POS being used by all of our stores (around 15 storefronts across the South East). It has completely changed the way that we function, in a way that has made us more efficient.

Likelihood to Recommend

Upserve is available 24/7. Our restaurant closes at 2 am and it is so comforting knowing if there is an issue that we can talk to someone at all hours of operation. The offline functioning is where I feel Upserve is less appropriate, solely for the reason it is hard to use/understand.

Use Cases and Deployment Scope

Upserve is our main point of sale for our dinner only, seven days a week restaurant. It is used in conjunction with Restaurant 365. It is used in the owner's other restaurants as well and does a great job.

Likelihood to Recommend

Restaurants are their main focus I believe, which is what we use it for. Don't think it would work in a retail setting.

Use Cases and Deployment Scope

We use Upserve to track sales + as our POS for the restaurant. It has helped us track goals as well as being a completely integrated POS system that runs well and is easy to use on iPads.

Likelihood to Recommend

This is a great system for busy restaurants, but it may be too complicated for simple places.

Use Cases and Deployment Scope

We’ve been using Upserve POS and merchant services for three years at our mid-size full-service restaurant. It's the most user-friendly POS I‘ve ever worked with. It makes training new employees very easy and is a low investment for equipment since it works on tablets and the system is compatible with most of the printers on the market.

Likelihood to Recommend

You can easily pick up the iPad and take orders tableside and it’s especially helpful to split checks for the large parties right at the table. It saves a lot of time but dedicated and strong wifi is a must for Upserve POS. The downside is you can’t take EMV payments tableside with the iPad

Use Cases and Deployment Scope

I just switched over 9 Venues from ALOHA 6.7 and 12.3 and am very happy. Multiple locations in a dashboard has been great. The only issues we've had were due to an ISP outage and a few cards declining once it came back online. Overall, the implementation with the ability to mass change and edit items via CSV is very convenient.

Likelihood to Recommend

Great for standalone restaurants, bars, or nightclubs. Not yet suited for hotel operations that need to be able to charge a guest room via PMS integration.

Use Cases and Deployment Scope

We use Breadcrumb as a POS in our bar and other establishments within the hospitality group. It helps us organize as one or multiple locations and links between them allowing easy data comparison and user interface.

Likelihood to Recommend

Breadcrumb is best suited for someone looking to analyze and organize data. Least suited for some that are less tech friendly.

Use Cases and Deployment Scope

Upserve is our POS. We use it to track labor, sales, and menu set up. We're very happy with the service.

The equipment is great, the system on the iPads is super user-friendly, and the HQ is very helpful and easy to navigate. We highly recommend using Upserve.

Likelihood to Recommend

Upserve POS is well suited for a small business like ours. It has more capability than we need since we don't have a sit-down, eat-in service.

Use Cases and Deployment Scope

We use Upserve POS across our entire organization. We currently operate 2 restaurants in Nashville with plans to expand. We fully intend on continuing to use Upserve as we grow. Upserve is an extremely well rounded POS system that addresses many issues throughout our organization, including table management, counter service for to go orders, online ordering, loyalty, labor management, robust reporting, delivery platform integrations, and credit card processing.

Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.

Likelihood to Recommend

Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle.