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Lime CRM simplifies the customer interface and provides a more targeted solution compared to previous systems, addressing the need for …
Overview
What is Lime CRM?
Lime CRM, from Lime Technologies headquartered in Lund (formerly known as Lundalogik) provides a platform for managing contacts, history notes, to-dos, ticketing management, deals and marketing activities.
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What is Lime CRM?
Lime CRM, from Lime Technologies headquartered in Lund (formerly known as Lundalogik) provides a platform for managing contacts, history notes, to-dos, ticketing management, deals and marketing activities.
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Product Details
- About
- Tech Details
What is Lime CRM?
Lime CRM, from Lime Technologies headquartered in Lund (formerly known as Lundalogik) provides a platform for managing contacts, history notes, to-dos, ticketing management, deals and marketing activities. The vendor states Lime CRM is designed to be connected to anything from ERP systems and switchboards to webpages, customer portals, e-signing tools and marketing platforms. It also features integrations to real estate systems, network information systems and other industry systems.
Lime CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Lime CRM simplifies the customer interface and provides a more targeted solution compared to previous systems, addressing the need for efficient follow-up and analysis. Users have praised its easy customization, which allows them to tailor the system to their specific needs and make it the heart of their business. The software supports fundraising and communication with donors, ensuring organized information management for seamless donor engagement. Additionally, Lime CRM offers complete control over products going out to customers, storing all necessary information in one place and facilitating the review of incident history for products or customers, thus enhancing support system efficiency.
The platform also enables efficient collaboration between marketing and sales teams through effective data exporting and team collaboration features. Users have found this functionality crucial in tracking leads and exploring network possibilities. Furthermore, Lime CRM provides an easy-access repository of information about specific individuals or companies, allowing users to gather valuable insights for targeted marketing efforts. The software has been particularly beneficial for leagues and clubs as it aggregates fan activities and touchpoints, enabling professional marketing strategies.
With its user-friendly administration and use, including filters and views to focus on specific interests, Lime CRM streamlines contract follow-up, renegotiation, and organizing clients for marketing activities and event invites. Users have commended the platform for improving prospect and customer management compared to traditional solutions like Excel sheets. Lime CRM also supports customer plans and data-driven decision-making by providing a comprehensive picture of products, customers, support, and agreements.
Overall, Lime CRM continuously improves towards achieving full utilization and realizing the benefits of the system. Users have reported that it encourages user registration of relevant data for transparency and information sharing among teams. By addressing various business needs such as customer interface simplification, efficient collaboration between teams, organized information management, targeted marketing efforts, improved customer management, streamlined contract follow-up processes, and data-driven decision-making capabilities, Lime CRM is a valuable tool for businesses aiming to optimize their customer relationship management practices.
User-Friendly Interface: Users have consistently praised Lime CRM for its user-friendly interface, with many reviewers stating that it is easy to navigate and understand. The simplicity of the system allows colleagues from different departments to quickly adapt and use the software effectively.
Great Support: Many users have appreciated the availability of great support from Lime Technologies. Reviewers often mention the quick response times and helpfulness of the support team, which has contributed to a positive experience when using Lime CRM.
Customizability: The customizability of Lime CRM is highly valued by users, with several reviewers mentioning their ability to tailor the software to fit their specific needs. Administrators find it easy to add or remove fields and make small changes without relying on external assistance, enhancing their overall experience with the system.
Lack of Visual Presentation: Several users have expressed dissatisfaction with the lack of visual graphic presentation in Lime CRM, particularly after extended use. They feel that the program could benefit from more visually appealing and intuitive design elements.
Difficult Report Tool: Many reviewers find the report tool in Lime CRM difficult and complicated to use, leading them to resort to using Excel for generating reports instead. This suggests that there is room for improvement in terms of usability and user-friendliness when it comes to generating reports within the software.
Complex Authorization Management: Some users have found managing authorization for information in Lime CRM to be complex, especially when trying to simultaneously access it on laptops and Apple devices. The need to switch between different versions or rely on the web client version can be inconvenient and may lead to compatibility issues.
Users have made several recommendations for the CRM tool. The first impression of the software is important to users, so it is crucial for the tool to make a positive impact right from the start. Users recommend that the software be easy to set up and get started with, ensuring a smooth onboarding process. Additionally, users find the software to be useful for both marketing and sales activities, making it a versatile tool. Overall, users recommend the CRM tool to colleagues and friends, indicating their satisfaction with its performance.