Name: Little SaaS
Author: Little SaaS

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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Little SaaS is a communication and customer support software that aims to streamline and enhance customer interactions. According to the vendor, it caters to businesses of all sizes, making it suitable for customer support teams, helpdesk teams, IT support teams, sales and marketing teams, as well as e-commerce companies. With a wide range of features and a user-friendly interface, Little SaaS is positioned as a solution that professionals across various industries can use to provide customer support and improve communication efficiency.

## Key Features

**Instant Onboarding**: According to the vendor, Little SaaS offers an easy and quick setup process, allowing users to get started in minutes. The user-friendly interface is designed to provide a smooth onboarding experience for new users.

**Shared Inbox**: Little SaaS allows users to consolidate all communication channels into one shared inbox. It enables the management of individual or group email, live chat, and inter-team conversations in a single platform. Users can assign conversations to team members, set reminders, and aim to improve handling times.

**Live Chat**: The vendor claims that Little SaaS provides a live chat widget for instant customer support on websites. It allows users to direct customers to helpful articles before initiating a live chat and facilitates chat transfers to other team members for specialized assistance.

**Knowledgebase**: Little SaaS enables the creation of a customizable knowledge base to establish a self-serve support system. According to the vendor, users can publish answers to common questions and reduce support ticket volume. The responsive design aims to provide easy access to the knowledge base on both desktop and mobile devices.

**Automate Mundane Tasks**: The vendor states that Little SaaS allows users to automate repetitive tasks such as archiving resolved tickets and sending follow-ups. By streamlining workflows and saving time with automation features, it aims to improve efficiency and productivity by reducing manual work.

**Pull Up Customer Information**: According to the vendor, Little SaaS enables users to quickly access customer information and history for personalized support. It allows the retrieval of relevant customer data from integrated third-party apps, aiming to provide a more personalized and efficient customer experience.

**Handle All Support Tickets in One Space**: Little SaaS provides a shared team inbox to manage all support tickets. Users can prioritize conversations based on their importance and categorize and track tickets to ensure timely resolution.

**Streamlined Communication**: The vendor claims that Little SaaS funnels all messages into one platform to improve communication. Users can follow conversations, pin updates, and share important ticket information to enhance team collaboration and prevent miscommunications.

**Analytics and Reporting**: Little SaaS offers analytics and reporting features to help users understand team performance. According to the vendor, users can measure important metrics such as response time and message ratings to gain insights and identify areas for improvement.

**Customizable Branding**: According to the vendor, Little SaaS allows users to customize the interface to match their brand identity. Users can add their logo, choose colors, and format the design to create a cohesive and personalized customer experience.

Little SaaS, a versatile customer communication platform, has garnered positive feedback from users who have found it to be a valuable tool in streamlining their customer interactions. With full support for the Thai language, users have praised the ease with which they can search and find articles, enhancing their overall experience. The Communication feature has proven to be particularly convenient, allowing customers to engage in real-time chats with website visitors without the need for tedious copying and pasting from other platforms. Additionally, the support button has helped create a friendly and approachable website for clients, contributing to an enhanced customer experience.

Notably, Little SaaS has successfully combined live chat and knowledge base functionalities into one platform. Users appreciate the 24/7 access to documents through the knowledge base, as it enables customers to find information at their convenience. The custom branding feature further allows businesses to maintain a consistent and professional look across all customer communication channels. Customers who have been using Little SaaS for an average of two months express their satisfaction with the Communication tool, describing it as easy to use and effective in their work. Overall, Little SaaS has proven to be a dependable solution for businesses looking to streamline their customer communication processes.

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Little SaaS

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Little SaaS

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What is Little SaaS?