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Lou, a user-friendly web tour software, has become an indispensable tool for various businesses looking to enhance their customer …
Starting at $99 per month
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What is Lou?
Lou is a platform developed by Lou Web Technologies Inc. that aims to assist businesses in creating engaging in-product experiences for user onboarding, education, engagement, and retention. The vendor claims that Lou offers a range of features including user onboarding, feature adoption, announcements,...
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Basic
$99
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Lou?
Lou is a platform developed by Lou Web Technologies Inc. that aims to assist businesses in creating engaging in-product experiences for user onboarding, education, engagement, and retention. The vendor claims that Lou offers a range of features including user onboarding, feature adoption, announcements, NPS & surveys, and analytics. According to the vendor, Lou is suitable for companies of all sizes, from startups to large enterprises, and is used by professionals in various fields such as Product Management, Customer Success Management, UX/UI Design, Software Development, and SaaS Companies.
Key Features
User Onboarding: According to the vendor, Lou enables businesses to streamline user onboarding by creating interactive experiences such as product tours and onboarding checklists. The platform provides a code-free editor designed for non-technical users to build self-serve onboarding experiences. Users can also create custom themes to ensure the onboarding experiences align with their brand. Lou allows for targeting specific user segments and provides turnkey segments for different stages of the customer lifecycle. The vendor states that the platform collects and visualizes important engagement metrics to track the effectiveness of onboarding experiences.
Feature Adoption: The vendor claims that Lou helps businesses increase feature adoption by announcing new features and guiding users through their first-time use. Users can create in-app announcements and tours to draw attention to new features and showcase their value. The platform offers customization options for design, including color, font, size, and more. According to the vendor, targeted messaging allows businesses to show feature announcements to specific user segments. The vendor also provides analytics to measure the effectiveness of feature announcements and tours.
Announcements: Lou enables businesses to reach users with targeted and timely in-app announcements, according to the vendor. Users can warn users about upcoming downtime, notify them about subscription endings, and target upsell announcements. The platform offers customization options for design, including color, font, size, and more. Businesses can create custom segments to deliver announcements to specific subsets of users. Lou collects important user engagement metrics and integrates with analytics tools for further analysis, according to the vendor.
NPS & Surveys: According to the vendor, Lou allows businesses to launch Net Promoter Score (NPS) or custom surveys in-product. Users can collect feedback from users at key moments to improve NPS and gather valuable insights. The platform offers a code-free builder for creating surveys with customizable themes. Businesses can target specific user segments to deliver surveys to the right audience. Lou provides analytics to track NPS scores and collect user feedback, according to the vendor.
Analytics: Lou offers comprehensive analytics to track and understand product adoption, according to the vendor. Users can track users' onboarding journeys, product adoption, and the evolution from new to power users. The platform allows for code-free goal tracking and A/B testing to measure the effectiveness of experiences. Lou provides visualizations to understand user behavior and integrates with popular analytics providers. Businesses can gain insights into user cohort data and analyze the effectiveness of announcements and tours, according to the vendor.
Lou Features
- Supported: Activity Dashboard
- Supported: Reporting/Analytics
- Supported: Usage Tracking/Analytics
- Supported: Audience Targeting
- Supported: Content Creation
- Supported: Contextual Guidance
- Supported: Data Quality Control
- Supported: In-App Training
- Supported: Launch Management
- Supported: Multi-Language
- Supported: Self Service Tools
- Supported: Surveys & Feedback
- Supported: User Onboarding
Lou Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
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- Business Problems Solved
- Pros
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- Recommendations
Lou, a user-friendly web tour software, has become an indispensable tool for various businesses looking to enhance their customer onboarding process and improve user understanding. Users have successfully utilized Lou to onboard new customers effortlessly and introduce different parts of their site without requiring customers to put in much effort. By effectively displaying critical components of their sites, businesses have been able to reduce the need for extensive customer support, resulting in higher customer satisfaction.
One significant benefit of Lou is its ability to create customer onboarding for companies with no-code MVPs. This eliminates the waiting time for developers and enables businesses to quickly provide new users with a comprehensive understanding of their platforms. Lou's quick and user-friendly interface has been highly praised by users, saving them valuable time when explaining their platforms to new customers.
Additionally, Lou has been extensively used for announcing new features and providing welcome tours on membership sites. This feature has proven to be instrumental in improving user activation and ensuring users are familiar with the product. Moreover, Lou's versatility shines through as it caters not only to SaaS companies but also assists with client onboarding, prospect engagement, and conversion. By using Lou, businesses have reported immediate understanding of their products by clients, resulting in fewer support tickets and ultimately saving time and resources.
Users have found Lou to be a reasonably priced web tour product that solves one of their biggest pain points—creating elaborate explainer videos. Instead of spending hours crafting videos, Lou allows businesses to give new users a quick onboarding tour without sacrificing effectiveness. With its broad range of applications including website tooltips, new feature releases, upgrades, and everything related to user onboarding, Lou has proven its value across different industries.
Lou's impact goes beyond just user onboarding—it has become a game-changer for companies with limited resources and constant release cycles. By utilizing Lou for on-the-go announcements, change logs, and new feature notifications, businesses have saved time while effectively converting free trials into paying customers. Furthermore, Lou has demonstrated its value in onboarding clients and providing guided tours for new users on web portals.
Overall, Lou has earned praise for its effectiveness in site navigation guidance, app tours, and incorporating helpful tools for admins and merchants. Its ability to speed up the development of onboarding tours while delivering a seamless user experience has made it an invaluable resource for businesses across industries.
Attractive Design: Reviewers have praised the software's attractive and visually appealing design, with several users mentioning it as a standout feature.
Smooth Onboarding Process: Many reviewers have found the onboarding process to be smooth and easy, highlighting the software's effectiveness as an onboarding tool.
User-Friendly Interface: Users appreciate the software's user-friendly interface, which allows them to quickly set up and start using it without needing extensive instructions.
Lag Issues: Some users have experienced lag issues on the desktop portal, resulting in slower POS transactions.
Lengthy Turnaround Time for IT Support: Reviewers have expressed frustration with the lengthy turnaround time for IT support to implement fixes, with some waiting 6-8 weeks for resolution.
Mobile Compatibility and Integration Limitations: Users mentioned that mobile access was appreciated but had its own set of issues. Additionally, there were limitations in terms of direct sync integration with certain tools and desired more integrations with software packages like Slack, Mixpanel, and Intercom.
Users have shared valuable recommendations based on their experiences with the software. Some of the most frequently mentioned suggestions are as follows:
- Users have found that video demonstrations of the onboarding process would greatly enhance their understanding and navigation of the software.
- The software is highly regarded by reviewers as an effective tool for engaging users. It is recommended that users give it a chance.
- Users highly recommend the software for its ability to easily create onboarding flows and effectively highlight feature releases or updates.
Additionally, users appreciate the software's ease of use and affordability. They recommend utilizing it for an exceptional onboarding process, especially for SaaS companies. Moreover, the software comes recommended as a solution for streamlining client onboarding.