ManageEngine Remote Access Plus Reviews and Ratings

Rating: 6.9 out of 10

Score

6.9 out of 10

Community insights

TrustRadius Insights for ManageEngine Remote Access Plus are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Diverse Features: Users have appreciated the diverse range of features such as voice support, video assistance, and text support, enhancing the overall user experience with a variety of communication options that cater to different preferences.

Remote Control Capabilities: Some users found the ability to remotely shut down systems, rename endpoints, monitor processes, uninstall unwanted applications, delete malicious files, and modify registry values to be highly beneficial for efficient system management and maintenance tasks. These capabilities contribute significantly to smooth operations and troubleshooting processes.

Efficient Troubleshooting: Reviewers highlighted the ease of setup and effectiveness for troubleshooting purposes offered by the platform. They value its seamless operation in identifying and resolving issues promptly, ultimately leading to enhanced productivity.

Reviews

7 Reviews

RAP is a good alternative to conventional platforms.

Rating: 7 out of 10

Incentivized

January 8, 2026

Use Cases and Deployment Scope

In our organization, we use RAP for remote technical support to internal clients and to control remote access for external providers, who previously used TeamViewer and AnyDesk without oversight. Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work.

Pros

easy to use and set up
It allows tasks to be performed in the background, without the user noticing.
allow on-premise installation
the way in which teams can be organized

Cons

The mobile app is not very functional and causes a lot of problems.
The bandwidth it consumes on each connection is a lot.
It consumes too much RAM during connection.
The keyboard, and basic functions like pasting or transferring files are more complicated.

Likelihood to Recommend

Remote Access Plus works well within the LAN, but it's a bit slower outside of it. Its ease of connection is a plus. It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze.You can access the CMD and perform tests without disturbing the user, or review the underlying services.

Gabriel Castaeda

TI Infraestructure leader in Information Technology at Higuera Escalante (501-1000 employees)

Vetted Review

3 years of experience

ManageEngine Remote Access Plus: The best remote desktop software

Rating: 9 out of 10

Incentivized

December 19, 2022

Use Cases and Deployment Scope

ManageEngine Remote Access Plus is the best tool that we have encountered. The best part about ManageEngine Remote Access Plus is that it supports Windows, Mac and Linux-based operating system hence it is the perfect choice for the organization. Through a single software, admin is able to control and take remote of every computer of the organization. We are using it to get the complete inventory of the hardware and software installed on the system. It provides complete control features like we can share file over remote system, copy and paste something from one system to another, and drag and drop the files hence it make it easy for troubleshooting the remote computer. Our admin can easily control the remote support and support them over voice, video, or text support. We are also able to access the remote registry of the end machine, we can do command execution on power shell and command prompt with admin level privilege. So, in a nutshell we can completely manage the endpoint and do the troubleshooting if required remotely and we can have complete report for audit and reporting purposes.

Pros

It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.

Cons

It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
The pricing is very high, and it goes on increasing as we add more technician and endpoints.
The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.

Likelihood to Recommend

ManageEngine Remote Access Plus is very well suited in environments which consist hybrid operating system. It supports all types of OS like windows, Mac, and Linux. It helps in taking the remote of system and troubleshoot the m if any problem occurs hence engineers do not need to be physically present on the location for the purpose of solving it. It helps to keep a complete track of endpoints that what application, process is being used. It is not well suited in environment where there is no Active directory or SCCM server because ManageEngine Remote Access Plus need agent to work and deploying agent the environment where Active directory does not exist is a big task. Manually deploying agent on every system is very time taking and need so much of effort.

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

1 year of experience

Great for troubleshooting remote user issues

Rating: 8 out of 10

Incentivized

December 12, 2022

Use Cases and Deployment Scope

Remote Access Plus makes it easy to manage remote computers and gives the admin the access to figure out issues or to take control. Its really helped with troubleshooting remote workers issues especially the ones that work from home. It is really easy to setup and offers a nice layout view. My self and my team can easily launch it and get into whatever machine we need to within seconds, it really has cut down on troubleshooting times and has created a cost savings by saving time each time we use it.

Pros

Easy to setup
great for troubleshooting

Cons

cost is high but worth it

Likelihood to Recommend

It has really helped us in troubleshooting end user laptop issues when they are working from home and arent really sure what the issue is. Its a great tool for anyone troubleshooting issues remotely and you can quickly solve them. Just recently a team member used it for a end user that wasn't even sure what the problem was and it was diagnosed and resolved within minutes saving us a ton of time from just talking on the phone.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

An invaluable tool for networked environments with multiple users and devices.

Rating: 10 out of 10

Incentivized

December 9, 2022

Use Cases and Deployment Scope

<div>We have about 150 users and more than 300 PC's laptops and servers. Some users are working remotely from home. The tool is mainly used to connect to all these computers remotely for troubleshooting and user support, as well as for installing 3rd party tools with admin privileges.</div><div>Additionally, we use it occasionally to wake up computers from sleep, restart PC's and servers and for power off devices on the network remotely.

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Pros

Easy remote accces and control
File transfer (silent too)
Installations of 3rd party software with admin privileges

Cons

Sometimes the initial connection takes a long time. Rarely it fails and we have to retry.

Likelihood to Recommend

<div>This tool is ideal in any networked multi user / multi device scenario, where remote access/control/management and user support is needed.</div><div>It saves a lot of IT and user time as it limits user issues and down time.</div><div>It also saves money on the long run as it allows IT teams to work more efficiently and with more personnel.

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Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Great bang for your buck! An essential technician tool

Rating: 8 out of 10

Incentivized

December 9, 2022

Use Cases and Deployment Scope

We use Remote Access Plus to easily allow us to connect to remote desktops therefore we have the ability to quickly troubleshoot and see the issues as the user sees them. It's a seamless to use product that works well straight out of the box. Integration with other systems is not difficult and the interface is quite intuitive.

Pros

File transfer to and from remote client
Screenshot of desktop
Ease of user interface

Cons

Share multiple desktops at the same time

Likelihood to Recommend

If you are looking for a product that allows you to easily manage and remote onto desktop both office and home based then this is the product for you. Easy to set up and easy to use with an intuitive user interface, it makes remote access and troubleshooting much better than some competitor products.

James Walker

Technical Services Manager in Information Technology at Diatec (51-200 employees)

Vetted Review

Reseller

5 years of experience

Can be a good product if you consider the price.

Rating: 7 out of 10

Incentivized

December 8, 2022

Use Cases and Deployment Scope

IT team is using Manage Engine Remote Access tool to provide support to company employees when this is requested.

The tools is easy to use with simple intuitve interface.

It has different configurations and settings and can be configured as per company's policies.

Hower you should consider that certain functionalities depend of the version you use and yor license.

Pros

Working with multiple screens
Run different tools
Find and filter computers

Cons

Product support
On-Prem version has limitations on connection

Likelihood to Recommend

I would rather recommend another product if you need robust, good support and reliable product.

The product depends on the license you and also on the infra model you use.

It goes well for remote users just if they are conencted to the VPN.

If not, the support is impossible if you use the onPrem version.

Verified User

Manager in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

Handy Dandy Product

Rating: 7 out of 10

Incentivized

December 8, 2022

Use Cases and Deployment Scope

We use it to remote into remote user machines to resolve day to day issues.

Pros

remote control
Patch management
Software distribution

Cons

Quicker access to remote systems
Enhanced monitoring tools
Better user management

Likelihood to Recommend

It meets our needs for remote management of workstations and the ability to push patches and deploy software. Some of the functionality, although it works, could be more streamlined to enhance the experience. It would also be helpful to have more than two people simultaneously review issues so a consensus decision can be made on the outcome.

Verified User

Manager in Information Technology (501-1000 employees)

Vetted Review

4 years of experience

Loading Reviews List....

ManageEngine Remote Access Plus: The best remote desktop software

Rating: 9 out of 10

Incentivized

December 19, 2022

Use Cases and Deployment Scope

Pros

It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.

Cons

It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
The pricing is very high, and it goes on increasing as we add more technician and endpoints.
The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.

Likelihood to Recommend

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

1 year of experience