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MercuryGate is a transportation management system (TMS) that helps businesses efficiently manage their freight and logistics operations …
Overview
What is MercuryGate?
MercuryGate headquartered in Cary provides transportation management solutions for shippers, 3PLs, freight forwarders, brokers, and carriers.
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What is MercuryGate?
MercuryGate headquartered in Cary provides transportation management solutions for shippers, 3PLs, freight forwarders, brokers, and carriers.
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Product Details
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- Tech Details
What is MercuryGate?
MercuryGate Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
MercuryGate is a transportation management system (TMS) that helps businesses efficiently manage their freight and logistics operations across multiple modes. One of the key use cases of MercuryGate has been cited as its ability to streamline processes with contract updates while providing users with the ability to analyze current usage and policy compliance in the field, as well as monitor supplier utilization and compliance.
Another important business problem solved by MercuryGate is the LTL Rate Shop functionality, which has resulted in significant cost savings for users by simplifying the process of comparing rates from multiple carriers. Additionally, customization options allow users to tailor the software to their specific needs and tastes. Although some users have reported difficulty training new personnel on the complex system, it is still considered a more economical option compared to older systems like AS-400. Overall, MercuryGate has helped users effectively manage their logistics operations resulting in better efficiency and cost savings.
Versatility: Reviewers have praised MercuryGate for its versatility, with multiple users stating that it can handle various modes of transportation.
Configurability: A common positive aspect mentioned by several reviewers is the high level of configurability in MercuryGate without needing developer involvement. Users appreciate being able to customize workflows according to their specific needs.
Easy-to-use Interface: Many reviewers have commented positively on the user interface of MercuryGate, describing it as relatively easy to use, even for occasional users without extensive training.
Confusing User Interface: Many reviewers have expressed that the user interface of MercuryGate is confusing and not user-friendly, requiring many clicks to complete simple actions. Users report that they need to navigate through different places to make changes, making it difficult for inexperienced users.
Poor Customer Support: Several reviewers have reported that customer support lacks knowledge of the system, resulting in delayed support. Additionally, some users found customer support to be expensive and unhelpful.
Integration Issues: A significant number of reviewers reported issues with integration options being broken or requiring extensive work to configure. Furthermore, there is no working integration with financial software.
Users have made several recommendations based on their experience with the software. Firstly, they suggest conducting thorough internal research and preparation before implementing the software. This will ensure a smooth and successful deployment.
Secondly, users recommend considering the assistance of a consulting firm during implementation. This outside expertise can provide valuable guidance and support throughout the process.
Lastly, users emphasize the importance of configuring the product correctly from the beginning. Taking the time to set up the software properly will save time and prevent issues down the line.
Overall, users urge careful planning, external assistance if needed, and attention to detail for a successful implementation of the software.