Name: MercuryGate
Rating: 6 (2 reviews)
Author: MercuryGate

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

No-Code Development

Text Editors

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Manufacturing Execution

Meeting Management

Office Suites

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Blockchain Payments

Expense Management

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

Employee Referral

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Virtualization

Cloud Data Warehouse

Cloud Storage

Extended Detection and Response (XDR)

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Load Testing

M2M Application Development

Network Operating Systems

Network Performance Monitoring

OpenStack Cloud

SaaS Backup

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Data Cleansing

Email Marketing

Event Management

Identity Resolution

Marketing Automation

Product Management

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Email Signature

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Sales Forecasting

Sales Intelligence

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security

Catering

Computer-Aided Manufacturing (CAM)

Inventory Management

Restaurant POS

Retail Execution

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Vertical-Specific

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### Transportation Management Systems (TMS
Users have expressed mixed opinions regarding MercuryGate's transportation management systems (tms) functionality. While some appreciate its user-friendly interface and ability to handle various modes effectively, others have raised concerns about the lack of automation, unreliable customer support, and issues with integrations. The system's potential for enhancing transportation operations with actionable information is acknowledged, but there are also criticisms about its performance and reliability, leading to a varied perception of its overall capabilities within the transportation industry.

### Load and Shipment Management
Opinions on MercuryGate's load and shipment management capabilities vary widely among users. While some appreciate the ability to quickly filter through carriers when assigning shipments, others find challenges with integration issues when posting loads to external programs like dat and truckstop. The software's versatility in handling various modes is praised for its ease of use and potential for extended functionality. However, concerns are raised about the complexity and number of steps required to close out loads, indicating room for improvement in streamlining processes for more efficient shipment management.

### Carrier and Driver Coordination
Users find that MercuryGate's carrier and driver coordination capabilities play a pivotal role in streamlining transportation operations. The system's ability to efficiently manage driver data, optimize asset utilization, and ensure regulatory compliance has garnered positive feedback. Additionally, users appreciate the platform's feature that compares proposed service levels with past carrier performance, enhancing decision-making processes. In essence, MercuryGate's emphasis on carrier and driver coordination is seen as a valuable asset by its users.

### Customization and Configuration
User sentiment regarding MercuryGate's customization and configuration capabilities varies widely. While some users appreciate the software's ease of use and the ability to customize reports and sort loads, others express frustration with the difficulty in customizing the software to their specific needs. The software is praised for its important tools for cargo updating, customer configuration, and documentation, but some users find the customization process challenging. Despite mixed opinions, MercuryGate offers advanced technology and a range of tools for customization, allowing users to tailor the software to their preferences and requirements.

### Custom Development and Features
Opinions on MercuryGate's custom development and features functionality vary widely among users. While some appreciate its ability to handle day-to-day functions effectively, others express concerns about the lack of accountability during system downtimes and the high costs associated with custom developments. Users have highlighted issues with customer support knowledge, integration options, and the security of certain features like SSO. Despite these challenges, some users have noted hidden features and the software's potential for customization to suit individual preferences and needs. The overall sentiment leans towards a mixed opinion, with users acknowledging both strengths and weaknesses in MercuryGate's custom development and features capabilities.

Users have made several recommendations based on their experience with the software. Firstly, they suggest conducting thorough internal research and preparation before implementing the software. This will ensure a smooth and successful deployment.

Secondly, users recommend considering the assistance of a consulting firm during implementation. This outside expertise can provide valuable guidance and support throughout the process.

Lastly, users emphasize the importance of configuring the product correctly from the beginning. Taking the time to set up the software properly will save time and prevent issues down the line.

Overall, users urge careful planning, external assistance if needed, and attention to detail for a successful implementation of the software.

MercuryGate is a transportation management system (TMS) that helps businesses efficiently manage their freight and logistics operations across multiple modes. One of the key use cases of MercuryGate has been cited as its ability to streamline processes with contract updates while providing users with the ability to analyze current usage and policy compliance in the field, as well as monitor supplier utilization and compliance.

Another important business problem solved by MercuryGate is the LTL Rate Shop functionality, which has resulted in significant cost savings for users by simplifying the process of comparing rates from multiple carriers. Additionally, customization options allow users to tailor the software to their specific needs and tastes. Although some users have reported difficulty training new personnel on the complex system, it is still considered a more economical option compared to older systems like AS-400. Overall, MercuryGate has helped users effectively manage their logistics operations resulting in better efficiency and cost savings.

Versatility: Reviewers have praised MercuryGate for its versatility, with multiple users stating that it can handle various modes of transportation. 

Configurability: A common positive aspect mentioned by several reviewers is the high level of configurability in MercuryGate without needing developer involvement. Users appreciate being able to customize workflows according to their specific needs.

Easy-to-use Interface: Many reviewers have commented positively on the user interface of MercuryGate, describing it as relatively easy to use, even for occasional users without extensive training.

Confusing User Interface: Many reviewers have expressed that the user interface of MercuryGate is confusing and not user-friendly, requiring many clicks to complete simple actions. Users report that they need to navigate through different places to make changes, making it difficult for inexperienced users. 

Poor Customer Support: Several reviewers have reported that customer support lacks knowledge of the system, resulting in delayed support. Additionally, some users found customer support to be expensive and unhelpful.

Integration Issues: A significant number of reviewers reported issues with integration options being broken or requiring extensive work to configure. Furthermore, there is no working integration with financial software.

MercuryGate headquartered in Cary provides transportation management solutions for shippers, 3PLs, freight forwarders, brokers, and carriers.

Carrier - Basic

Carrier - Advanced

Carrier - Pro

Broker - Basic

Broker - Pro

Broker - Premium

ALK Technologies, acquired by Trimble, developed PC*Miler, a transportation management and route planning application for trucking entities needing geomapping and GIS information. The product is now offered under the Trimble MAPS brand.

PC*Miler

Trimble MAPS PC*Miler

MercuryGate

Transportation and Logistics Software automates and aids in the management and optimization of activity across a company's distribution network or shipping area, particularly with managing costs of shipping and freight, meeting service agreements, and reducing transit time.

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MercuryGate

Overview

What is MercuryGate?