Mitel - I tell you it's worth it!
Use Cases and Deployment Scope
Our institution uses Mitel to manage VoIP calls, handle advanced call routing, streamline common telephony functions, and enable users to become more independent of IT support. Users have many options for call routing, forwarding, automatic transfer, and management of voicemail within the Mitel shell that works in a familiar GUI-based setup. This has been a real boon in managing remote and back workflows.
Pros
- Automatically route calls according to user specifications
- Log and route voicemail
- Integrate with Office calendars and scheduled events
- Maintain contact lists
Cons
- Some of the voicemail tracking features are dependent on user actions elsewhere, so deleting a voicemail from email or phone will remove the voicemail from Mitel.
- Password saving and autologin are not consistent. Changing a password stored in Mitel to facilitate auto login can be labor intensive and frustrating.
- Mitel doesn't do a good job of stacking auto startuo functions. So if using a VPN to access a network, Mitle will force itself to the front of the line before the remote VPN login. This creates error messages which can be confusing to newer users.
Most Important Features
- Call routing
- Voicemail management
- Greeting management
- Outlook integration
Return on Investment
- Mitel has reduced IT telephony support costs by empowering users
- Mitel's abilities with VoIP have reduced traditional phone costs
- Because IT staff are freed up from dealing with routine telephony support, staff are able to focus on other priorities.
Other Software Used
Microsoft Visio, FortiClient, IBM SPSS, Microsoft Teams
