MiCloud Connect (formerly ShoreTel) Reviews

110 Ratings
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Score 6.8 out of 100

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Reviews (1-3 of 3)

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September 17, 2019
Joe DiCristofano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Implementation Issues

  • Technical: making sure that out TFTP server setting were properly configured in the phones.
  • Data and PC connectivity: The decision to make separate Ethernet runs for Voice to each station or pump both Voice and Data over the same line and use the 10/100 jack off the back of the phone.
  • Phone compatibility: Since we own our phones, our upgrade options are limited. Be careful when making the decision of buying vs. leasing your handsets. You never know what the future holds in technical advances or in another provider/service.
Read Joe DiCristofano's full review
June 13, 2015
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Implementation Issues

  • Before version 14 ShoreTel didn't give enough information on server set up.
  • Salesforce integration took a while and we needed to open a ticket with salesforce customer support.
  • SIP trunking was impossible using our first vendor Broadvox - we canned them and went with Etherspeak and SIP trunks were up working perfectly in 30 minutes.
Read this authenticated review

Feature Scorecard Summary

Hosted PBX (13)
8.5
Multi-level Interactive Voice Response (IVR) (12)
8.8
User templates (13)
8.9
Call reports (18)
7.8
Directory of employee names (24)
6.8
Answering rules (21)
9.5
Call recording (20)
9.6
Call park (23)
9.3
Call screening (19)
7.2
Message alerts (20)
7.6
Video conferencing (6)
3.8
Audio conferencing (20)
8.8
Video screen sharing (2)
6.3
Instant messaging (2)
9.0
Mobile app for iOS (12)
5.8
Mobile app for Android (10)
5.7

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Video

MiCloud Connect Client Demo

MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials20.99per user/per month
Premier26.59per user/per month
Elite38.49per user/per month

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No