Mitel - I tell you it's worth it!
June 20, 2022

Mitel - I tell you it's worth it!

Paul White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with MiCloud Connect

Our institution uses Mitel to manage VoIP calls, handle advanced call routing, streamline common telephony functions, and enable users to become more independent of IT support. Users have many options for call routing, forwarding, automatic transfer, and management of voicemail within the Mitel shell that works in a familiar GUI-based setup. This has been a real boon in managing remote and back workflows.
  • Automatically route calls according to user specifications
  • Log and route voicemail
  • Integrate with Office calendars and scheduled events
  • Maintain contact lists
  • Some of the voicemail tracking features are dependent on user actions elsewhere, so deleting a voicemail from email or phone will remove the voicemail from Mitel.
  • Password saving and autologin are not consistent. Changing a password stored in Mitel to facilitate auto login can be labor intensive and frustrating.
  • Mitel doesn't do a good job of stacking auto startuo functions. So if using a VPN to access a network, Mitle will force itself to the front of the line before the remote VPN login. This creates error messages which can be confusing to newer users.
  • Call routing
  • Voicemail management
  • Greeting management
  • Outlook integration
  • Mitel has reduced IT telephony support costs by empowering users
  • Mitel's abilities with VoIP have reduced traditional phone costs
  • Because IT staff are freed up from dealing with routine telephony support, staff are able to focus on other priorities.
Costs are lower with Mitel's offering than was the case with SureTel's offering. Switching from SureTel to MiTel was simple and painless. A software update was pushed by IT, and users migrated with relative ease. The vast majority of users did not need any involvement from IT during and after the switch over.

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Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.

MiCloud Connect Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Not Rated
Audio conferencing
Video screen sharing
Not Rated
Instant messaging
Mobile app for iOS
Not Rated
Mobile app for Android