MiCloud Connect Review
June 23, 2022

MiCloud Connect Review

Mahboobur Shaikat | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Cloud

Overall Satisfaction with MiCloud Connect

Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for cost-effectiveness.
  • Contact center capabilities.
  • IP PBX phone services.
  • Softphone.
  • Microsoft Teams integrations.
  • Jira Integrations.
  • Salesforce integrations.
  • Unified communications.
  • Presence.
  • Collaboration.
  • Integrations.
  • Setting up MiCloud Connect will bring a better user call-center experience.
  • Better call log recording and accountability for legal purposes.
  • Better soft phone features to provide greater call quality on VoIP.
Avaya OneCloud CCaaS is also a powerful call-center cloud system (IP PBX) solution and is similar to MiCloud Connect. However, MiCloud Connect is easier to integrate with our infrastructure based on a test in Dev environment.

Do you think MiCloud Connect delivers good value for the price?

Yes

Are you happy with MiCloud Connect's feature set?

Yes

Did MiCloud Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MiCloud Connect go as expected?

Yes

Would you buy MiCloud Connect again?

Yes

It is suited well for a contact-center environment to tackle customer calls at large volume. It is not suited for small-size business environments or residences.

MiCloud Connect Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
7
User templates
7
Call reports
7
Directory of employee names
7
Answering rules
7
Call recording
7
Call park
7
Call screening
7
Message alerts
7
Video conferencing
7
Audio conferencing
8
Video screen sharing
6
Instant messaging
6
Mobile app for iOS
8