Microsoft 365 Business Premium Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for Microsoft 365 Business Premium are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Security Features: Users have expressed high satisfaction with the robust security features present in Microsoft 365, such as Microsoft Defender for Business and secure communication protocols. These advanced security measures enhance data protection within the platform, reassuring users about the safety of their information.

Cloud-Based Platfrom: The cloud-based nature of Microsoft 365 allows for seamless document access from any device, promoting efficient workflows and enabling collaboration across different departments.

Integration the Microsoft family: Users value the smooth integration of various services and apps within Microsoft 365, providing a cohesive web and desktop experience that supports continuous development and functionality enhancements.

Reviews

108 Reviews

Microsoft 365 Business Premium A Must-Have for All Your Business Needs

Rating: 9 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

Microsoft 365 Business Premium helps us with a multitude of aspects for our organization. It is our primary method of communications. We use it for our organizational email accounts where we communicate internally and with donors, vendors, partners, and information requests. We use the OneDrive for cloud-based storage options, which provides the capability of sharing documents and working simultaneously or separately. We use the various software applications throughout the organization to help us run easier and more smoothly, streamlining our small team's efforts to maximize our work.

Pros

Email communications
Easy invoicing
User management
Software capabilities
Sharing documents
Cloud-based storage

Cons

Downtimes happen frequently
Server connection issues
Administrative console

Likelihood to Recommend

Microsoft 365 Business Premium is well suited to any size organization and is a must-have for business purposes. It is a vital component for the majority of work software needs, as the Microsoft 365 Business Premium package has apps to handle needs that I didn't know we had. It is a great way to provide the required software programs to teams, especially those that work remotely due to the great sharing capabilities built into it. Furthermore, the nonprofit program provided our small nonprofit with vital components for our remote work, while allowing us to keep our donated funds going directly to our mission.

Verified User

Manager in Finance and Accounting (1-10 employees)

Vetted Review

11 years of experience

Microsoft 365 Business Premium - a must for small companies

Rating: 9 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

Our company faced multiple challenges with the inability to share documents and the inadequacy of our email provider. Microsoft 365 Business Premium enabled us to address those issues successfully and to save money. An added bonus was the ability to consolidate our meetings and conference calls on Teams rather than using disparate platforms.

Pros

ability to collaborate on shared documents in near real-time
ability to get emails across multiple devices and to share calendars
consolidate collaboration on the Teams platform
ability to use microsoft Office online from any device

Cons

adding calendar invitations is not straight forward
copying folders from SharePoint libraries to an external drive should not be relying on the available space on the C drive
administering mailboxes for our company is convoluted forcing me to hunt for settings and options
lack of flexibility on the location of the OST and PST files
the new version should not do away with PST files but rather improve their reliability.
the PST internal structure is inefficient. the PST file should be able to shrink automatically when one delete emails.

Likelihood to Recommend

For small companies lacking the budget for an on-premise Exchange server and servers hosting SharePoint libraries, as well as the staff to administer them, Microsoft 365 Business Premium offers a useful platform freeing staff and saving resources. Also, the ability to share documents and to collaborate in near real-time on the same documents is a time saver and enables our staff to work remotely in an effective manner. While Microsoft 365 Business Premium is a great platform, it is not without its pitfalls and limitations forcing companies to use third-party tools such as Barracuda for email security and backups. Such tools should be provided by Microsoft thereby easing configuration and deployment.

Verified User

Director in Information Technology (1-10 employees)

Vetted Review

8 years of experience

Microsoft 365 Business Premium Review 2025

Rating: 8 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

I usually use it for managing email communications and presentations. The filtering and folders inside Outlook allow quick decisions on priorities and the junk filtering seems to work fairly well (way to much junk e-mail in this world). The capability of scheduling meetings and instant messaging within the product (Microsoft Teams) keeps everyone visible for a more timely response when issues come up. The ability to insert various objects directly in the email also minimizes idea transfers and workflow processes have made it streamlined and trackable as the activity is delivered.

Pros

Filter out junk emails and viruses
Allow secure communications with Microsoft Store add-ons
Allow multiple email addresses to be delivered in a single sign on interface
Sync with other platforms (Androids and Mac)

Cons

Better message backup and archiving
Quiet time capabilities and filtered access groups
Better message recovery of erroneous emails
More AI integration between products

Likelihood to Recommend

Phone and Internet cafe access to email and calendar is nice, using the mobile applications of Office on your phone is cumbersome but better than whipping out a laptop in the airport for something that needs a quick review or approval before you miss your connection to Europe. Secure VPN/Encryption is something that should be integrated better for those situations.

Lawrence Fondrick

Sr. Consultant in Information Technology at VP of IT, LLC (1-10 employees)

Vetted Review

10 years of experience

Verified on LinkedIn

Microsoft 365 platform best in class with no real competitors out there

Rating: 9 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

Microsoft office 365 is used to manage classic office Automation apps like Word, Powerpoint, Excel, Outlook and also sometimes Access and Publisher. Another additional valuable app is then One Note, very nice and synced accross all your devices. moreover also a lot of security aspects of a modern IT department could be managed through this very complete suite of cloud and local apps and you can extend your functional perimeter along your journey and at your pace. Also the benefit to have Ms Intune like a fully integrated MDM platform that is also an apps management platform and OS deployment tool and even a replacement of local AD GPOs, is a totally apreciated plus. Last but not least you have a totally complete suite of tools to manage your Exchange platform and mail services as well as GDPR and other compliance constraints (sensitivity labels and much more)

Pros

email management
instant messaging, audio and video call, documents sharing and job cooperation through Microsoft Teams
traditional office automation tasks (Excel, Outlook, Power Point, Word, etc.)
IT security management (MDM, EDR, antispam, conditional access, MFA, etc.)

Cons

Email log tracking is not so comfortable
a big effort to simplify GUI and navigation should be done
introduce effective AI to simplify security management accrosso so many functionalities (security agent guided workflow would be great)

Likelihood to Recommend

Microsoft 365 Business Premium is the only market leader to offer a so large and wide set of integrated tools to manage modern IT infrastructure while balancing local and cloud experience. It's a total fantastic platform with no real competitors as a whole, and the gretest benefit is the total integration that you can get all inside the same platform. this is a real big added value when it comes to get a kind of governance console or platform to look at instead of being forced to jump here and there on multiple console to get an overview of your infrastructure and services.

Verified User

Supervisor in Information Technology (51-200 employees)

Vetted Review

6 years of experience

Microsoft 365 Business Premium

Rating: 10 out of 10

Incentivized

April 21, 2025

Use Cases and Deployment Scope

We use Microsoft 365 for collaboration will all members of our organization. We use it for shared documents, so multiple people can work in the same document at the same time. We also use Microsoft 365 Business Premium for the use of Teams. It has been pivotal in our communication with each other.

Pros

Collaboration
Business Meetings
Internal Meetings

Cons

It works great. We do not have any issues.

Likelihood to Recommend

Microsoft 365 Business Premium is well suited for business meetings, document storage and collaboration.

Verified User

Manager in Corporate (51-200 employees)

Vetted Review

13 years of experience

Increase collaboration with marketing stakeholders will staying organized

Rating: 8 out of 10

Incentivized

March 15, 2025

Use Cases and Deployment Scope

In our organization, we leverage Microsoft 365 Business Premium to enhance collaboration across all departments. With Microsoft Teams, OneDrive, and SharePoint, our Marketing team can collaborate seamlessly with Subject Matter Experts, reviewers and translation teams. We can choose what level of access we'd like to give to various contributors to Marketing work which is really helpful.

Pros

Remote access - mobile and desktop
Collaboration - add various reviewers and control edit vs. comment ability
Organisation - keep track of where the 'latest version' is at all times

Cons

Improve ability to share with external vendors/ partners/ contractors
Make it easier to set up Teams channels to discuss work while in collaboration mode
Better integration Adobe workfront and Teams/One drive would really streamline our processes

Likelihood to Recommend

By leaning into the use of Teams, One Drive and Sharepoint our marketing team increased collaboration and efficiency. We keep ourselves more organised with our workflows. We can securely share documents for comment or edit and open up Teams channels to discuss the project objectives and particulars.

Verified User

Vice-President in Marketing (5001-10,000 employees)

Vetted Review

4 years of experience

MS 365: A Connected and Collaborative Ecosystem

Rating: 9 out of 10

Incentivized

March 5, 2025

Use Cases and Deployment Scope

I am a member of an incredibly collaborative department within a large enterprise and we heavily lean on MS 365 products like Teams to streamline communication amongst ourselves and our clients, organize important internal and project-related documents and to receive important community updates through a Viva Engage integration. We also leverage SharePoint for our internal resources site as well as our external site meant to serve our business partners. The fact that we can do so much across a connected group of products supports the collaborative approach we seek in our work.

Pros

Offering communication options to meet different needs (channels/chats)
File organization and permissioning
Supporting a connected ecosystem for your work
Providing enough flexibility through integrations

Cons

With so much to offer, it is challenging to fully understand what is fully available or how to make the most of the premium business plan

Likelihood to Recommend

As a service provider with a complex operating model that has us in multiple workstreams (internally and externally), MS 365 Business Premium helps us stay organized and streamlined. If we were a smaller office setting with less complexity in the way we worked, I could see how a simpler solution might be more sufficient.

Verified User

Strategist (10,001+ employees)

Vetted Review

5 years of experience

Microsoft 365 Premium Review - integrated and efficient!

Rating: 10 out of 10

Incentivized

March 5, 2025

Use Cases and Deployment Scope

We are a Microsoft-centric organization and use the full suite of Office 365 products (word, excel, ppt, SharePoint, etc) on a daily basis. With the integrated Microsoft login, gives us mobility and secure access wherever we're working and on whatever device we have. This has allowed for transparent collaboration on pitch decks, financial and product analysis, through to everyday communication with outlook and teams.

Pros

Simple collaboration
Secure access
Web and local-install instance

Cons

Mac versus windows issues on installed versions
Powerpoint is old school and clunky
License cost for add-on products like project was for a fixed term (1 year) so was costly to commit

Likelihood to Recommend

The ability to work on any device anywhere in the world has been a simple experience, allowing for remote workers to stay up to date and contribute even when not in the same timezone or location. The fact that the web versions are feature packed compared to old versions has brought a new way of working across devices.

Bryan Grant

Head of Product & Portfolio Management in Product Management at Loyalty Information Technologies Inc (1-10 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Microsoft 365 Business Premium - Gets the job done

Rating: 8 out of 10

Incentivized

March 5, 2025

Use Cases and Deployment Scope

We use Microsoft 365 Business Premium for all of our users so that we have access to Teams, Outlook, SharePoint, and many more apps. These apps allow instant communication, collaboration, and more formal communications. We use SharePoint to share files and notes on current workings. We use Teams for messaging and video calls. We use Outlook to maintain calendar access as well as emails. We also use a variety of the other apps included in Microsoft 365 Business Premium.

Pros

Instant communications
Archival of emails
Easy to use file sharing

Cons

Forcing users to the new outlooks has come with hiccups
Teams wonks out on audio every once in a while
SharePoint could be easier to search

Likelihood to Recommend

We are a remote company so having Microsoft 365 Business Premium has made it easy to collaborate without being in the office. We use Teams for the majority of our communications and the integrations with various other tools we use is very handy. Having access to the meeting scheduler in Outlook is very useful so we can be mindful of others time as we work to collaborate.

Verified User

Engineer (11-50 employees)

Vetted Review

10 years of experience

Microsoft 365 Business Premium Review

Rating: 9 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

We use Microsoft 365 Business Premium in all aspects of our business. From sharing and collaborating on files on our shared OneDrive, to communication on teams, to creating PowerPoints and using Microsoft Outlook for our emails. I would say we use almost every aspect of Microsoft 365 Business Premium. It has definitely helped us elevate to new heights in terms of business.

Pros

Communication Via Microsoft Teams
Email Ease with Outlook
Excel Spreadsheets

Cons

Teams could be easier to navigate
incorporating AI into the microsoft apps
more personalization on emails

Likelihood to Recommend

There are endless scenarios on where Microsoft 365 Business Premium has benefited us. If you are trying to open a business whether big or small, i would highly recommend the Microsoft 365 Business Premium. All the functionalities in this software are very easy to use and can make businesses reach new heights if used properly.

Raj Rai

Financial Controller in Finance and Accounting at Innovative Freeze Dried Food (51-200 employees)

Vetted Review

10 years of experience

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Microsoft 365 platform best in class with no real competitors out there

Rating: 9 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

Pros

email management
instant messaging, audio and video call, documents sharing and job cooperation through Microsoft Teams
traditional office automation tasks (Excel, Outlook, Power Point, Word, etc.)
IT security management (MDM, EDR, antispam, conditional access, MFA, etc.)

Cons

Email log tracking is not so comfortable
a big effort to simplify GUI and navigation should be done
introduce effective AI to simplify security management accrosso so many functionalities (security agent guided workflow would be great)

Likelihood to Recommend

Verified User

Supervisor in Information Technology (51-200 employees)

Vetted Review

6 years of experience