Mobile Reach

Mobile Reach is a mobile software platform designed to automate and enhance field services for IT and field service organizations. According to the vendor, it aims to streamline business operations, increase productivity, and enable field technicians to provide better customer service. Mobile Reach caters to organizations of all sizes, from small businesses to large enterprises. The platform is utilized by various professionals and industries, including field service technicians, IT professionals, facilities management, service operations leaders, and users of CRM, ERP, and service platforms.

Key Features

Mobile Software Platform: According to the vendor, Mobile Reach's mobile software platform aims to automate and improve field services for IT and field service organizations. It is said to streamline business operations, increase productivity, and enable field technicians to serve customers better.

Highly Configurable: According to the vendor, the user interface of Mobile Reach's platform is designed to be intuitive and easy to use. It focuses on workflows, fields, options, and actions that aim to empower technicians, potentially leading to increased technology adoption and customer satisfaction.

Multi-System Integration: Mobile Reach's platform is said to seamlessly integrate with any back-end enterprise application, allowing organizations to mobilize any process and capitalize on their existing IT investment. According to the vendor, it maximizes data sources and extends the environment through mobile apps.

Runs on Any Mobile Device: Mobile Reach's platform is claimed to support iOS, Android, and Windows devices, providing a fully functional online or offline experience. It is designed to take advantage of device-native features such as camera, maps, routing, GPS, and push notifications.

Rapid Deployment: According to the vendor, Mobile Reach's platform allows for quick modification and re-deployment of applications, ensuring that field technicians always have the right tools for the job. It is said to enable organizations to build and iterate once, then deploy everywhere.

Enterprise-Grade Security: The vendor claims that Mobile Reach's platform employs multiple controls to ensure secure and correct operation. It is said to utilize AES-256 bit encryption to protect data in transit and at rest. According to the vendor, it meets HIPAA regulations and has been awarded the Certificate of Networthiness by the United States Army.

Offline Capabilities: Mobile Reach's field service apps are claimed to be fully functional offline, allowing technicians to work in disconnected or restricted environments without any limitations.

Native Apps: According to the vendor, Mobile Reach's platform provides device-native apps that take full advantage of specific features available on mobile devices. This includes utilizing the camera, maps, routing, GPS, voice-to-text, and push notifications.

Mobile Workflows Made Simple: According to the vendor, Mobile Reach's AppStudio allows organizations to easily build, manage, and deploy native mobile enterprise apps. It offers an intuitive interface and drag-and-drop simplicity, eliminating the need for coding or software development knowledge.

Flexible Mobility Platform: Mobile Reach's platform is claimed to extend service workflows to the entire field workforce. It provides configured apps for a wide range of use cases and aims to enable the creation and deployment of any mobile field service app.