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MonkeyLearn Reviews and Ratings

Rating: 9.2 out of 10
Score
9.2 out of 10

Community insights

TrustRadius Insights for MonkeyLearn are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

MonkeyLearn has proven to be a valuable tool for automating workflows and extracting texts from various sources such as emails, chats, and documents. This functionality has been highly appreciated by users, allowing them to save time and streamline their processes. Additionally, organizations have successfully utilized MonkeyLearn to transform ticket data into tags for customer support platforms like Zendesk. This has facilitated smoother customer interactions and enabled trend analysis for better decision-making.

The ease of use and flexibility of MonkeyLearn have garnered positive feedback from customers. Users have particularly praised the software's ability to seamlessly integrate with other applications and web tools, making it effortless to incorporate into existing workflows. Moreover, MonkeyLearn's text analysis capabilities have provided users with actionable insights by extracting custom content or data within texts. This feature has been especially useful for data-driven decision-making and gaining valuable information from large volumes of text without the need for manual reading.

Customers have found great value in MonkeyLearn's ability to analyze feedback from their clients. By quickly scanning and identifying trends in customer data, users can efficiently respond to emerging issues or opportunities without being overwhelmed by a large amount of information. Furthermore, MonkeyLearn's AI system has assisted marketing teams in converting technical language into simpler terms, improving communication with a wider audience. The user-friendly experience offered by MonkeyLearn is notable as well, as the tool does not require extensive training and is easy to learn.

The support provided by MonkeyLearn through its excellent customer service has left customers satisfied. Additionally, the detailed API documentation has further enhanced the experience, ensuring a smooth integration process and offering support whenever needed. Overall, MonkeyLearn has proven to be a versatile tool that solves various challenges across different industries through its automation capabilities, text analysis functions, and user-friendly interface.

Reviews

7 Reviews

All-in-one solution.

Rating: 9 out of 10

Use Cases and Deployment Scope

MonkeyLearn is one of the easiest text analysis tools to set up and use. It is used to extract custom content or data within texts.It offers flexible deployment options and includes native support for multiple languages. It facilitates integration with other applications, that is, it integrates with more than 1,000 web tools thanks to its integration with Zapier. It allows to connect to the MonkeyLearn platform directly with applications like Typeform, Front, Zendesk and more to automatically get content, topics and keywords to classify in tags in a much easier way.

Pros

  • All-in-one solution.
  • Classify texts in labels in a much simpler way.
  • Easy implementation.

Cons

  • He spends hours tagging each comment.
  • Limited integrations with external data sources.
  • High prices.

Likelihood to Recommend

It is easy to access, powerful, very effective and is recommended for analyzing aggregate customer service interactions.

DT
Daryl Tan Jia
Software Engineer in Information Technology at Novade Solutions (51-200 employees)
Vetted Review
MonkeyLearn
2 years of experience
View profile

MonkeyLearn analysis your text better

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

MonkeyLearn helped me turn my texts into actionable data, offering powerful features that extract texts from emails, chats, documents, and more, a software that allows data classification and extracting texts from emails, chats, documents among others. A tool that works safely and powerfully, yielding positive results to our organization by automating workflows.

Pros

  • Integrate with third party.
  • MonkeyLearn makes it simple to clean, organize, and visualize feedback.
  • Increase support team efficiencies.

Cons

  • Price is high for startups.

Likelihood to Recommend

I have used MonkeyLearn to analyze texts and extract information, that has been a tough task for me because I have to do it manually, but this software has made it easy for me, it is very easy to use and very intuitive, I can use it for extracting information from emails, chats, forums, websites, etc. I would definitely recommend using this platform to others.

DG
Deep Gill
Marketing Manager in Marketing at Backlsh (11-50 employees)
Vetted Review
MonkeyLearn
2 years of experience
View profile

Automate ticket tagging,

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

MonkeyLearn allows me to turn my ticket data into tags for my Zendesk, which is great for me to connect with customers properly and I can even upload CSVs and connect with my apps via direct integrations, Zapier, or API. I get a lot of data from my users, but I don't have the time or the ability to read through the feedback I receive. By using the tags that MonkeyLearn creates for me, I can quickly scan my data and find trends.

Pros

  • I like how MonkeyLearn can track customer feedback for us, it helps us get more data about customer needs, it makes it easier for us to analyze customer feedback and act on it in the future.
  • Easily build and train a machine learning model to tag and classify your text.

Cons

  • Prices are high for me.

Likelihood to Recommend

MonkeyLearn is a great tool for helping you extract data from text. It is also great for building other machine learning and data extraction tools if you are familiar with machine learning and natural language processing. I was able to use MonkeyLearn to extract data from text, but I found it to be more helpful when I was developing a way to evaluate open-ended answers in customer surveys.

sg
somiya gupta
Director of Social Media Marketing in Social Media at Rckcofficial (51-200 employees)
Vetted Review
MonkeyLearn
2 years of experience

MonkeyLearn helps you to obtain information about clients, and to create strategies.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

MonkeyLearn is a unique combination of customer experience (CX). Specific CX questions help you get your NPS scores easily. It offers many third-party integrations, it is complemented by Excel, ideal for creating interactive charts and graphs.

Pros

  • A unique combination of customer experience (CX).
  • Gain valuable insights from data such as NPS.
  • Lots of third-party integrations.

Cons

  • Does not offer a visualization tool.
  • Using third-party integrations may increase the price of the subscription.

Likelihood to Recommend

MonkeyLearn is an easy-to-use cloud-based text analytics tool that you can collect instant feedback across all channels and quickly spot meaningful trends.

AC
Alonso Cienci
Java Software Engineer in Information Technology at I2S Business Solutions (51-200 employees)
Vetted Review
MonkeyLearn
2 years of experience
View profile

Analyze your text better with this tool

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Our team uses MonkeyLearn so that our marketing team can convert the technical text into simpler language. It has an inbuilt AI system which helps the tool to understand and provide real-time suggestions. The tool helps to explain any blog or article in easy layman language. It does not require any specific training and is easy to learn.

Pros

  • Extraction of new words
  • Data visualization and detailed insights of a particular text/sentence
  • Provides best business/commercial templates
  • Hassle-free analysis

Cons

  • Can include more features in Models
  • Price is good for any large enterprise but there should be a package for SME companies
  • Not suitable for a freelancer; costly and training is required to use

Likelihood to Recommend

MonkeyLearn is a writing software which can highly be profitable for an organization which has well-trained staff and some hands on the tool. It is very suitable for upcoming or beginner-level writers who want to learn and adapt quickly. The software is great for medium to large enterprises where they want to illustrate their products and software.

VU
Verified User
Employee in Finance and Accounting (10,001+ employees)
Vetted Review
MonkeyLearn
4 years of experience

Good tool for Machine Learning

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

It is easy to use and we can easily use machine learning algorithms. They have excellent customer service. It is very flexible and easy to use with detailed documentation of their APIs. It certainly slows down your work by easily extracting data from emails, chat, web, etc. We scan a ton of information into our systems and MonleyLearn makes it easier to analyze all the text

Pros

  • Ease of use
  • Easy to set up
  • Dashboard is clean
  • Integrations are easy
  • It is convenient

Cons

  • It is a bit expensive
  • UI could improve
  • It's a challenge to have Monkey Learn bucket support tickets.

Likelihood to Recommend

It has excellent text analysis models that help to obtain accuracy. The most useful part is the integration method it has. This is very helpful for business operations. It has a very good API and is also well written. The best part is that it's easy to use and very flexible.

LK
Lakshya Kashyap
Software Engineer in Information Technology at HCL Technologies (501-1000 employees)
Vetted Review
MonkeyLearn
3 years of experience
View profile

A value for money product - for complete end to end solution

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

For feedback analysis of customers with Service request closures and project closures, where the customer survey form is sent with the request for detailed feedback on how the service was, how the communication flow was, how the interaction, updates, and the overall communication end to end was. Customer experience is fully captured.

Pros

  • Segregation of topics.
  • Tone of the feedbacks based on positivity and negativity.
  • Subcategory of Service requests, project based or standard feedbacks.

Cons

  • Sometimes the segregation is generic based on the email content and needs more examples to learn.
  • Financial category is not easily segregated/tagged.

Likelihood to Recommend

For shorter sorting of feedbacks, where the content is straightforward, simple words and the tone is neutral/negative/positive it's easy to work with. Sometimes the feedbacks are lengthy and complex, we see MonkeyLearn struggle in such areas and need manual intervention to make it work. The data insights are quite well pictorially summarised which is a good thing for a higher management view.

VU
Verified User
Consultant in Information Technology (10,001+ employees)
Vetted Review
MonkeyLearn
1 year of experience