Motive Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for Motive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Integration Capabilities: Reviewers have praised the service for its highly customizable dashboards, reports, and collaborative workflows that enhance operational efficiency and decision-making processes. The ability to create personalized dashboards tailored to specific needs has been particularly beneficial for optimizing fleet management strategies.

GPS Tracking Feature: Users appreciate the real-time tracking provided by the GPS feature, along with E-logs and the phone app, which contributes to improved fleet visibility and safety measures. The convenience of accessing accurate location data in real-time has streamlined logistics operations and enhanced overall operational efficiency.

Customer Service: The 24/7 technical support is highlighted as a valuable resource by users, emphasizing its user-friendly nature and long-term record-keeping capabilities in ensuring smooth operations. Customers have expressed satisfaction with prompt issue resolution and ongoing support from knowledgeable representatives, contributing to a positive user experience.

Reviews

121 Reviews

Motive

Rating: 10 out of 10

Incentivized

January 1, 2026

Use Cases and Deployment Scope

We use Motive for our ELD Tracking, Faults in Tractors, IFTA Calculating. It is very vital to have this in our trucks for all of the reasons I stated we use it for. It has caught faults in our tractors before our drivers have and it has probably saved us thousands in truck repairs that were caught early.

Pros

Fault Codes
IFTA Tracking
Integrations
ELD Tracking
ELD Monitoring
Safety Monitoring

Cons

Coaching is not really needed for every time the driver goes over the speed limit
Load tracking or Load Monitoring for Dispatchers within the platform
Dispatch system like ITS Dispatch

Likelihood to Recommend

The IFTA Fuel tracking sold me. Only wish they would allow a PDF rather than a picture for receipts.

Jessie Dingman

Office Manager in Corporate at ROCKSBURY TRUCKING (1-10 employees)

Vetted Review

4 years of experience

View profile

Motive and a few thoughts on GPS

Rating: 4 out of 10

Incentivized

December 31, 2025

Use Cases and Deployment Scope

Motive was used to track location of our fleet, alert us when driver entered or exited the GPS fence. It also allowed us to track speed and other type of alerts important to our business. Camera that faced forward was good but not great. At least we could see immediately infront of driver but function, ease of use and response was awful. We also used the software to track overal maint and performace. This software was not user friendly and lost track of vehicles multiple times. I always had to resort to alternative methods to check on status of maint items (i.e. brake check and oil changes).

Pros

monotoring of location specifice to time date
Filtering through history to find acitivity
Locatoin stamp during any alert given

Cons

software is diffictult to change or update for maint issues when a primary change occurs ie new transmission
software is difficult to learn
Software support assumes we all use the software exactly the same.

Likelihood to Recommend

If you need a 'set and leave it' type software it is good. However, If the enviornment changes (ie. drivers, equip new or part fails) it is more of a challange. Most gps programs do the basics (location, speed, hard brake..) an for the cost this one is expensive.

Verified User

Vice-President in Customer Service (1-10 employees)

Vetted Review

15 years of experience

MOTIVE EXPERIENCE AS A FLEET MANAGER

Rating: 10 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

I've been using Motive to monitor the fleet as a complete tool that includes codes, location, and telematics, which is very useful in terms of agility, visibility, and fleet management. We currently have 500 trucks in our fleet and plan to increase by the end of 2025 and reach 1000 units.

Pros

Monitoring
Fault Codes
PTI

Cons

Maintenance
Freight
Safety

Likelihood to Recommend

Safety i see as a good tool to be used, the people of our team particularity like to work with, even though there some possibility of improvements because we receive several questions coming from de drivers, and they mention a certain difficulty to handle the feature some times and complaint a little bit.

Verified User

Engineer in Engineering (51-200 employees)

Vetted Review

1 year of experience

Great Investment for Business Safety

Rating: 10 out of 10

Incentivized

October 23, 2025

Use Cases and Deployment Scope

Motive is a wonderful tool that we use across our entire organization to keep compliance and safety risks at an all-time low. The features and capabilities allow us to prevent and coach safety instances instead of reacting.

Pros

GPS Monitoring
Reoccurring Habits
Crash Alerts

Cons

Reports can be a little more detailed

Likelihood to Recommend

A scenario based on our experience where Motive is well suited- a civilian road raged, and with the help of Motive we were able to prove we were not at fault due to all of the detailed information Motive has to offer.

Verified User

Manager in Human Resources (501-1000 employees)

Vetted Review

2 years of experience

You need this if you have vehicles

Rating: 9 out of 10

Incentivized

October 23, 2025

Use Cases and Deployment Scope

As operations manager we use Motive for our planning, location tracking, servicing, safety and logbook management. being able to integrate all of these functions helps streamline our operation and the added fuel card allows cost tracking for each vehicle. We have Motive running on a large screen, so we all know the location of our branch vehicles. We can have service schedules added and keep track of the drivers logbook and safety. The cameras allow for added safety, both for the driver and the public at large. The Motive program is easy to use and has a range of tools to suit most operations.

Pros

Location tracking and time management
AI Camera assessments for driver and their skills
Cost management - when using Motive card and other cost tools

Cons

Mobile interface can be a bit confusing
Some AI assessments are to narrow
Need a rear facing external camera

Likelihood to Recommend

Motive works for anyone operating a fleet of vehicles, whether they use logbooks or not. The cameras and tracking systems make this a valuable tool even without the log boo feature. the ability to track locations, costs and safety are all important to keeping drivers safe and costs down.

Verified User

Manager (501-1000 employees)

Vetted Review

5 years of experience

Motive is convenient

Rating: 9 out of 10

Incentivized

July 21, 2025

Use Cases and Deployment Scope

Truck location and how many addresses it travels through the day, this helps me determined if the time reported its accurate with what Motive, in order to have accuracy on the billing side, I can determine hours of work plus any breaks the crew has taken to match what the crew reports at the end of the day.

Pros

Truck location
hours
Maintenance report

Cons

inclement weather
exact location
ELD box disconnects sometimes

Likelihood to Recommend

we use the trucks camera system for Motive on each truck also to keep tabs maintenance schedules for each truck, its also used for having documentation for every job and to keep drives timed tracked but its not as appropriate with finding the exact location for the truck for certain areas.

Verified User

Administrator in Finance and Accounting (51-200 employees)

Vetted Review

1 year of experience

Motive is reliable and has a decent amount of features I need for the company

Rating: 8 out of 10

Incentivized

July 18, 2025

Use Cases and Deployment Scope

We use Motive to track trucks, provide customers with ETA's, and provide safety insights for all of our drivers. Monitor trucks' maintenance status, assist drivers in proper log keeping. Maintain time logs for job billing, and keep track of employee hours. We also use Motive to keep digital truck files with VIN numbers and license plate information.

Pros

presents driver logs and a viewer friendly way
allows drivers to report problems quickly
provides messaging to reach all drivers with information

Cons

tracking can sometimes be spotty
some days history for trucks wont show up right away
better notifications for driving events

Likelihood to Recommend

we utilize the dash camera system for Motive in each of our trucks as well as keeping tabs on maintenance schedules for trucks. It also works well with having documentations for jobs and keeping the drivers times tracked but it isn't as appropriate with finding trucks exact location if drivers are in certain areas

Verified User

Supervisor (51-200 employees)

Vetted Review

3 years of experience

Motive feedback as a dispatcher

Rating: 10 out of 10

Incentivized

July 3, 2025

Use Cases and Deployment Scope

Motive is a great option for fleet tracking and keeping track of DOT driver logs. Technology through the system is easy to work with as dispatcher for the company I work for, as well as being a driver for the company. Driver logs are easily done through your personal cell phone. Motive keeps us compliant and has a great user interface. Highly recommended

Pros

Driver logs
Dispatch user interface
Dot compliance

Cons

The software sometimes doesn’t recognize a geofence we set up for yard movement of vehicles
Connecting with a vehicle can sometimes be a challenge
The camera front facing picks up violations that aren’t accurate

Likelihood to Recommend

The software works well and as intended. I don’t know how the pricing is but overall user experience is good, so I’m sure it’s worth the price. We are a company of 50+ vehicles/ drivers so keeping good dot driver logs is a must. Using Motive helps us do just that. Highly recommended

Verified User

Employee (51-200 employees)

Vetted Review

1 year of experience

One of the best telematics and software companies I have ever partnered with.

Rating: 10 out of 10

Incentivized

June 30, 2025

Use Cases and Deployment Scope

We use Motive on a day-to-day basis. The product helps us keep track our trucks, trailers, and drivers. We are able to make sure our team stays safe by using the product as well as track our assets in order to make educated business decisions. The product is used across our company for operations, sales, maintenance, finance, and safety.

Pros

Support for their product
Development based off user input
Constantly adding new features keeping an edge over all competition.
Problems are resolved immediately
Constantly asking for customers opinions

Cons

team functionality with the drivers app
providing drivers fault codes
automatically updating while in drive mode

Likelihood to Recommend

This software is kept in my pocket at all times. I can access the dashboard right from my phone using the app. If a driver calls needing help I can help anywhere. The product is so easy to use that not much training is needed. Our team is able to pick up the app or jump on the dashboard and go.

Michael O'Neil

Michael O'Neil at Reliable Carriers (201-500 employees)

Vetted Review

6 years of experience

Verified on LinkedIn

Review

Rating: 7 out of 10

Incentivized

June 30, 2025

Use Cases and Deployment Scope

Dashcams to protect drivers and assets, GPS to track driving styles and protect assets

Pros

Easy Interface
Customer Service
Self Service

Cons

Updating driver profiles ex. changing from "Logs to not required"
Adding the ability to easily edit engine hours/kilometers

Likelihood to Recommend

Great cost for equipment, easy interface, great customization for driver privacy, easy app for drivers to select the vehicle they're running

Verified User

Employee (10,001+ employees)

Vetted Review

1 year of experience

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