NetDocuments Warning. Read before you buy.
Use Cases and Deployment Scope
We switched to NetDocuments when they bought Worldox. We were highly satisfied with Worldox, but were told that support for Worldox would be ending in the near future. We currently use as our Document Management System.
Pros
- Document security
Cons
- In my opinion, VERY Expensive. You can not find documents without OCR. OCR doubles your storage cost as they save the OCRd document as a second version.
- In my experience, very annoying latency, even when trying to preview documents. As a result, folks in my office often try to save locally as opposed to storing in the cloud.
- I orginally signed up for NDMax. However, it would only process one document at a time. I am not a transactional firm, so, in my opinion, this was essentially worthless.
Likelihood to Recommend
If you’re looking for nothing more than an overpriced vault to store your files, then NetDocuments might fit the bill. But if you expect efficiency, transparency, and true document management, I strongly suggest looking elsewhere.
I currently pay nearly $30,000 a year — and that’s without NDMax or any AI features. One major reason for this staggering cost? In my experience, to make your documents searchable, you’re forced to purchase double the storage for OCR. Without OCR, in my opinion, the platform is essentially useless, since you can’t reliably find your files through search. Shockingly, in my case, this critical detail was never disclosed to me until after I signed the contract.
Performance is another major flaw. In my opinion, latency is painfully obvious — even in preview mode. In practice, this means you must download every document to your local machine just to review it. That not only slows everything down but, I feel, it undermines the very purpose of having a secure, cloud-based system in the first place.
Until NetDocuments addresses these fundamental issues of cost, transparency, and usability, my advice is simple: stay far away.
