Next In Line

Next In Line is a veterinary appointment scheduling software designed to streamline and enhance the appointment booking process for veterinary clinics, animal hospitals, groomers, trainers, boarding facilities, walkers, and general caretakers. This software caters to businesses of all sizes within the animal care industry, including veterinary practices, animal hospitals, groomers, trainers, and boarding facilities. With its comprehensive features and seamless integration, Next In Line is positioned as a valuable tool for professionals in the veterinary and animal care industries.

Key Features

24/7 Access: According to the vendor, Next In Line allows pet owners to schedule appointments online 24/7, providing convenience and flexibility. Clients can book appointments at any time, even during non-business hours, allowing them to fit appointments into their own schedule.

Improved Pet Owner Experience: Next In Line aims to eliminate the need for clients to call and potentially wait on hold or spend time booking appointments over the phone. It is designed to improve convenience and client satisfaction by providing a scheduling system that fits the hospital into the client's schedule, enhancing the overall client experience.

Seamless Integration: Next In Line is said to seamlessly integrate with practice management systems to automatically input appointment information, eliminating the need for manual data entry by staff. According to the vendor, this integration ensures accurate and up-to-date information is captured and stored, streamlining the appointment booking and registration process.

Virtual Waitlist: Next In Line offers a virtual waitlist feature that is designed to efficiently manage last-minute appointment openings. The software is said to send messages to patients regarding any available appointment slots, saving staff time by automatically notifying clients of openings and helping practices fill last-minute cancellations quickly and efficiently.

Increase Practice Efficiency: According to the vendor, Next In Line aims to reduce the time spent on the phone with pet parents asking for demographic information and finding suitable appointments. The software is designed to streamline the scheduling, registration, and intake process, saving time and improving efficiency. This, in turn, allows staff to focus on other high-priority tasks and improves resource allocation.

Industry-Wide Integration: Next In Line is positioned as a comprehensive online veterinary scheduling software with integrations across the veterinary industry. According to the vendor, it ensures a smooth experience for users and offers ease of use for the practice team. The software can be used alongside other systems to save time and money.

Appointment Scheduling Best Practices: Next In Line provides guidance on effective veterinary appointment scheduling protocols. According to the vendor, it offers strategies for asking the right questions when clients call for appointments, helps evaluate the urgency of the situation, and assists in determining the best days and times for appointments.

Staggered Appointments: Next In Line is designed to recommend staggering appointments between preventative exams and care for sick patients. According to the vendor, it suggests alternating appointments between doctors to avoid staff running behind and long wait times. The software reserves same-day appointments for urgent care cases and provides an opportunity to capture new clients and fill open slots.

Reducing No-Shows: According to the vendor, Next In Line helps combat no-shows by implementing automated appointment reminders. It sends customized text messages, emails, and phone calls to remind clients of upcoming appointments. This is aimed at reducing the burden on staff while ensuring clients receive plenty of notice, helping minimize revenue loss, and maintain a smooth scheduling flow.

Smart Appointment Reminders: Next In Line offers appointment confirmations and reminders via text and email. According to the vendor, it customizes messages based on the specific appointment type and allows for flexible timing of reminders. The software is said to help reduce no-shows by an average of 34%.