1. Home
  2. Contact Center Software
  3. NICE CXone Reviews
  4. User Review of NICE CXone
NICE inContact provides long distance calling for the business landline
October 12, 2021

NICE inContact provides long distance calling for the business landline

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

This company provides long-distance telephone service on our landline phone & they bill me monthly. This service began when they were formerly known as Nice InOne, later Nice InContact.
  • Calls always go through unless there's a problem with my local dial tone provider.
  • Billing is always prompt & accurate.
  • Sometimes I forget to pay the bill but late fees are modest.
  • No need for improvement.
  • My outbound long-distance calls always go through & at modest rates. I call that good ROI.
I have no software from NICE CXone (formerly NICE inContact), so I have not customized anything.
I pick up the phone, listen for a dial tone then dial a 1+ phone number. It all happens automatically.
I get a monthly statement that summarizes all of my phone calls & the cost for each subset of the services. I wouldn't want any more phone data than this.

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

QuickBooks Desktop Pro, Microsoft Office 2016 (discontinued), OneNote
NICE CXone provides long-distance phone service to my company. It's well suited to the times when I need to pick up the landline phone and make a call. More of my call volumes are now going through my cell phone network, & NICE CXone doesn't participate in those calls.

NICE CXone Feature Ratings