NICE inContact provides long distance calling for the business landline
October 12, 2021

NICE inContact provides long distance calling for the business landline

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

This company provides long-distance telephone service on our landline phone & they bill me monthly. This service began when they were formerly known as Nice InOne, later Nice InContact.

Pros

  • Calls always go through unless there's a problem with my local dial tone provider.
  • Billing is always prompt & accurate.
  • Sometimes I forget to pay the bill but late fees are modest.

Cons

  • No need for improvement.
  • My outbound long-distance calls always go through & at modest rates. I call that good ROI.
I pick up the phone, listen for a dial tone then dial a 1+ phone number. It all happens automatically.

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

QuickBooks Desktop Pro, Microsoft Office 2016 (discontinued), OneNote
NICE CXone provides long-distance phone service to my company. It's well suited to the times when I need to pick up the landline phone and make a call. More of my call volumes are now going through my cell phone network, & NICE CXone doesn't participate in those calls.

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