Notion

Score8.7 out of 10

1,112 Reviews and Ratings

Community insights

TrustRadius Insights for Notion are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Notion has proven to be a valuable tool for various use cases across different industries. For instance, it serves as a course management tool for university guest professors, allowing them to organize and publish course content in an accessible and flexible manner. This enables students to easily access all the necessary materials and enhances the professor's ability to deliver information effectively.

In addition, teams of writers, editors, and content managers have found Notion to be an exceptional platform for managing content creation and collaboration. By utilizing Notion, these teams are able to seamlessly share and edit content, resulting in improved efficiency in project execution. The ability to transfer content between team members effortlessly has become a significant advantage in ensuring smooth workflow and timely completion of tasks.

Furthermore, multiple departments within companies, such as Product, Research & Development, and Solutions teams, rely on Notion to create, manage, and store content specific to their needs. This centralized location allows each department to easily access relevant information without the hassle of searching through multiple repositories or notes. The flexibility of Notion and its feature set, including task tracking and relational databases, have greatly improved project management capabilities and note-taking efficiency.

Moreover, individuals find great value in using Notion as a note-taking app that facilitates team communication and client meetings while also keeping track of important information. Its simplicity in design and beautiful writing experience attract users who appreciate its user-friendly interface supporting various media types.

Additionally, startups have embraced Notion as a means to centralize meeting minutes, note-taking, company information, and process documentation. By consolidating all this information onto one platform, startups ensure that crucial information is easily accessible and organized.

Overall, Notion proves invaluable in providing a comprehensive solution for tracking meeting notes, spreadsheets, events, and other documents necessary for effective project management and organization. Its versatility extends far beyond simple note-taking, making it an essential tool for custom project management systems, CRM systems, task management systems, and more.

Reviews

85 Reviews

Notion - Powering Wikis and SoPs

Rating: 8 out of 10

October 22, 2025

Use Cases and Deployment Scope

We leverage Notion as an internal Wiki and to centrally manage all of our SoPs. We had previously used it as a broader productivity and communications platform within our organization but found that it was almost too flexible. Pairing it back to be our Wiki and hub for SoPs has helped keep everything centralized. It's easy for the team to manage and edit.

Pros

Internal Wiki
Managing internal documentation
Drag and drop experience
Easy to use

Cons

It's almost too flexible at times
More controls to restrict how pages / content / dashboards can be structured

Likelihood to Recommend

We originally implemented Notion with the intention that it would be our "everything platform" because of its flexibility. We did however end up finding out that there is such a thing as having too much flexibility as it quickly became a wild hub of different dashboards, pages, templates, etc. In the end we paired back our usage and focused on using Notion as a Wiki and hub for all of our SoPs (Standard Operating Procedures) for this it has been very valuable. Its easy for the team to create and update this content while maintaining a consistent look and feel. The content is also easily searchable and now that we have defined uses we have created a good library of templates.

Andrew Huntingdon

CTO in Corporate at BistroBee (11-50 employees)

Vetted Review

1 year of experience

Flexible and Customizable Tool

Rating: 10 out of 10

Incentivized

July 29, 2025

Use Cases and Deployment Scope

I've used Notion on and off for years to keep my marketing business organized, and help clients understand project scope, progress, and deliverables. I also use it to organize contractors and keep people aligned with goals.
Notion's customizability is a big help, since each of my projects is bespoke to the client's needs.

Pros

Customizable
Affordable
Easy to share

Cons

Better how-to onboarding walkthrough
Walkthrough videos for most popular functions
Links can be glitchy

Likelihood to Recommend

If you want a customizable solution that can be adapted for just about any scenario, I recommend using Notion.
If you need a solution that's easy to share with people outside your organization, Notion is great and allows individual or team permission-setting.
If you want a turnkey solution, Notion might not be the best since it requires a fair bit of set-up. There are templates that can be purchased to handle this, but I haven't found them very helpful.

April Jordan

CMO in Marketing at LIFTOFF Digital Marketing (11-50 employees)

Vetted Review

2 years of experience

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Notion Review

Rating: 10 out of 10

Incentivized

May 20, 2025

Use Cases and Deployment Scope

We use Notion to manage our client processes. It allows us to organize each client's workflow by mapping out the necessary tasks and their respective deadlines. We can see what needs to be done for each client, whether any tasks are overdue, and organize ourselves to ensure good service and smooth progress for every case. Notion also enables effective self-management of time and tasks, allowing team members to keep track of everything, avoid forgetting important items, and increase both personal and project productivity.

Pros

Organization
Productivity
New Tools
Customer Support

Cons

More automation
Fewer bugs

Likelihood to Recommend

Notion is great for organization and productivity. It is less suitable when there is a large amount of information and data.

Juliana Guzzo Bertolini

Operations Assistant in Corporate at MigTech (11-50 employees)

Vetted Review

1 year of experience

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Simple note taking that just makes sense

Rating: 7 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Notion is primarily used for personal note taking and documentation. This could be for meeting minutes, project planning or just general day to day notes. Typically mostly for things that don't require formal documentation that is to be distributed.
It is easily accessible across various devices (desktop/ mobile), which makes it ideal for moments that require quick access.

Pros

Simple design
Smart shortcuts
Easy organisation

Cons

Sometimes it relies too heavily on shortcuts for formatting, which can make it hard if you don't know / recall them.
'space' for AI commands is a bit aggressive and I often end up accidentally triggering it when I don't intend to.

Likelihood to Recommend

Notion is really well suited for those moments where you just need something to quickly document your thoughts.
I often have a single page that I use as sort of a continual notebook that I can look back if needed.
I also use it for documenting specific events, like meeting notes, training courses or a scratchpad for a specific project / topic.

It is less appropriate for formalised documentation or situations where you would want to publish / share a document around.

Verified User

Manager in Product Management (10,001+ employees)

Vetted Review

5 years of experience

Capable of good surprise in legal world

Rating: 7 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

As part of a legal team, I personally use Notion to organize internal legal documentation, maintain case trackers, and create structured repositories for research memos. More than any one else, I use Notion as my personal tracker for tasks and timesheet.
Rest of the team also uses it, but not nearly to my extent.

Pros

Easy to collect meeting notes and organize and categorize them
DD checklists for reference
Knowledge management - research memos, sources

Cons

Task and time tracking - slow app, time tracking is difficult to execute.
No granular access control (like view-only for external counsel, or restricted edit access per section)
We primarily work on office suite, but Notion does a decent job in collaboration. But it offers a lot less control over formatting like office does.
Very limited export options for documents.

Likelihood to Recommend

It is incredibly helpful for internal team organization and some level of cross-functional collaboration. But I would not rely on it for secure legal document storage or complex contract lifecycle management. Works well as a lightweight legal wiki or project hub. Mostly for very small teams or personal use.

Anushka Garg

Senior Associate in Legal at Khaitan and Co. (1001-5000 employees)

Vetted Review

2 years of experience

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Notion Review

Rating: 7 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

I use Notion with my research team for 1.) Organizing tasks and responsibilities for collaborative writing of funding proposals; 2.) Keeping an overview of the team's current and past projects; 3.) Collaborating on developing research methodologies with external collaborators (guests); 4.) Organising deliverables and keeping track of meeting notes as part of a startup incubator I am taking part in; and 5.) Organising literature for my PhD. Notion allows us to address the key challenge in our research work – managing who's responsible for what and keeping track of the progress.

We mostly make use of the Gallery view in the pages and subpages, as well as the drop-down menus, preferably with tagging so that the relevant persons can easily read what's needed.

Pros

Assigning responsibilities for completion of a task
Collaborative writing
Meeting notes

Cons

The copy-pasting of text from and to software, e.g. Word, Pages, etc. should be improved.
Accessing shared documents could be even better
More options for embedding other software like Miro, Figma etc.

Likelihood to Recommend

I've been suggesting Notion to research and business colleagues for the purpose of organizing tasks and collaborative writing. People mostly appreciate the interoperability in terms of embedding other software but for those only working with texts and collaborative writing, it is a nightmare. Not very interoperable. Generally, the startup and business community has given me great feedback on their use of Notion.

Verified User

Supervisor in Research & Development (1-10 employees)

Vetted Review

2 years of experience

Best tool for marketing departments

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We use Notion to organize daily and project tasks and plan content for all social platforms.

Pros

filters tasks by different information
gives us different views of the planning
divides tasks into subtasks for each user

Cons

load pages faster

Likelihood to Recommend

It is a great tool for planning and organizing tasks and allows us to keep track of what is being done. On more complex pages, where there are many tasks, it is not feasible to use Notion itself to store information.

Verified User

Analyst in Marketing (51-200 employees)

Vetted Review

10 years of experience

Analysis of Notion

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

It's excellent for organization, I work in a company with information products so it's essential when it's time to launch something, or even when it's not, to help with the organization of what I need to do, the moment, the deadline I have, so I just have to say that I love using the platform, it's perfect for both work and personal life, I also organize myself personally through it, with objectives that I need to achieve! So thank you very much for existing Notion!

Pros

You can centralize everything on a single page, with links and fluid navigation.
Great for organizing both your personal and professional life
Comments, mentions, and version history make teamwork easier

Cons

With many blocks, pages, images or large databases, Notion can become slow, especially on devices with less RAM or slow connections.
Missing filtering by content type

Likelihood to Recommend

Look, Notion is great when it comes to organizing your life — like setting up a hub for everything in your company, planning content, studying, or even managing personal projects. It's flexible, beautiful, and you can customize everything to your liking. However, there are some things it doesn't do so well... For example: it can't be used as a heavy-duty company management system (like logistics), nor as a team messaging app (like Slack), much less for more professional financial control or a CRM full of automations. That's when it gets complicated. In short: Notion is great for organizing ideas and projects, but it's no substitute for more specific tools when things get more complex.

Julia Schaider

Closer in Legal at MIGTech (11-50 employees)

Vetted Review

1 year of experience

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Notion from a Customer Support Standpoint

Rating: 10 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

I use Notion to keep track of incoming clients using a service that is fulfilled through a third party. We are able to update each Clients card and speak back and forth there to keep updates in one location.

Pros

Status Tracking
Tagging
Overall Organization

Cons

Permissions
Navigation
Aesthetic

Likelihood to Recommend

Well suited for status tracking, keeping updates in one place, and being used with multiple team members from different locations

Less appropriate for anything needing styling/aesthetic options

Verified User

Employee in Customer Service (11-50 employees)

Vetted Review

All My Work in One Place

Rating: 10 out of 10

March 27, 2025

Use Cases and Deployment Scope

I use Notion to organize all my client work. It helps me create monthly content calendars, keep track of meetings, manage to-do lists, and track tasks. It has solved the problem of managing many tasks and projects at once. I also use it to track progress on what needs to be done so I don’t forget anything.

Pros

Organizing all my monthly content calendars
Tracks tasks with checklists and deadlines
Breaks down projects into manageable tasks
Customizable templates as per my requirements

Cons

Can be slow to load with large projects.
Mobile app feels less smooth than desktop.
Can get overwhelming sometimes with too many pages

Likelihood to Recommend

In my experience, Notion is one of the great for organizing everything in one place. I use it to plan content calendars, track tasks, and manage projects smoothly. It’s super helpful for keeping meeting notes so that my clients can check it and edit or add comments. Sometimes, I feel that the lack of offline access can be frustrating when the internet is unstable.

Janesia Dcosta 🗓️

Freelancer in Marketing at Self Employed (1-10 employees)

Vetted Review

3 years of experience

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