Notion - Powering Wikis and SoPs
October 22, 2025

Notion - Powering Wikis and SoPs

Andrew Huntingdon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Team

Overall Satisfaction with Notion

We leverage Notion as an internal Wiki and to centrally manage all of our SoPs. We had previously used it as a broader productivity and communications platform within our organization but found that it was almost too flexible. Pairing it back to be our Wiki and hub for SoPs has helped keep everything centralized. It's easy for the team to manage and edit.

Pros

  • Internal Wiki
  • Managing internal documentation
  • Drag and drop experience
  • Easy to use

Cons

  • It's almost too flexible at times
  • More controls to restrict how pages / content / dashboards can be structured
  • Stopped using Google Drive and moved everything into Notion making it easier to create, find and update content
  • Migrated more than 500 internal Wiki Documents and SoPs that govern all of our operations.
When using Notion for Wikis and SoPs we have found it a great platform for creating and managing this content. It is however extremely flexible and can do a lot more than this but when we tried to use it more broadly in the business we basically found its flexibility ended up being a draw back. That said I think most teams and companies would find Notion easy to use and suitable for a wide range of use cases.
Google Drive is great for storing documents but having to go in and out of documents to view and find things like company policies or operating procedures isn't the best user experience. With Notion its easy to see the docs we have available, click into them, etc and search for the info you need.

Do you think Notion delivers good value for the price?

Yes

Are you happy with Notion's feature set?

Yes

Did Notion live up to sales and marketing promises?

Yes

Did implementation of Notion go as expected?

Yes

Would you buy Notion again?

Yes

We originally implemented Notion with the intention that it would be our "everything platform" because of its flexibility. We did however end up finding out that there is such a thing as having too much flexibility as it quickly became a wild hub of different dashboards, pages, templates, etc. In the end we paired back our usage and focused on using Notion as a Wiki and hub for all of our SoPs (Standard Operating Procedures) for this it has been very valuable. Its easy for the team to create and update this content while maintaining a consistent look and feel. The content is also easily searchable and now that we have defined uses we have created a good library of templates.

Notion Feature Ratings

Task Management
7
Scheduling
8
Workflow Automation
7
Mobile Access
10
Search
10
Visual planning tools
8
Chat
6
Notifications
9
Discussions
7
Surveys
8
Internal knowledgebase
10
Versioning
10
Video files
8
Audio files
8
Document collaboration
10
Access control
9
Advanced security features
8
Device sync
10

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