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OneSource Virtual Reviews and Ratings

Rating: 9.9 out of 10
Score
9.9 out of 10
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Reviews

31 Reviews

Great for payroll processing and standard tax filing.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I use OSV for payroll processing, net pay, tax processing, W2 printing and mailing, and garnishment fulfillment. I have been on payroll at my current company for over five years, and we have used OSV this whole time. They are very timely for net pay processing and standard tax filing. Tax amendment cases can be slow to process and are my only complaint. I also use OSV to assist with ACA reporting, and OSV made that process much smoother. OSV also partners with The Work Number, and they have taken many Verifications of Employment off my workload.

Pros

  • Net Pay processing - employees often receive direct deposits one day early.
  • Partnership with The Work Number.
  • Garnishment fulfillment.
  • Federal and State tax processing.

Cons

  • Time to respond to certain tickets/cases.
  • Tax amendment processing time.

Likelihood to Recommend

OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.

VU
Verified User
Administrator in Human Resources (1001-5000 employees)
Vetted Review

OSV's raving fan.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

OSV is our business partner in net pay, tax, and garnishment services. They support our payroll process on a daily basis by making our net pay deposits, garnishment payments, and filing and depositing our tax reports and withholdings. OSV solves any tax agency inquiries and supports us while we pursue compliance.

Pros

  • timely filings and deposits for income tax withholdings.
  • Accurate payroll deposits.
  • Timely response to inquiries.

Cons

  • There are occasional occurrences where tickets are mismanaged. We've had instances where tickets were not sent to the proper department or responses to our tickets that settlement runs were not found because the ticket had already been processed. These were not critical issues, but the client can cause doubt in the expertise that I have come to expect from OSV.

Likelihood to Recommend

I see OSV as a trusted partner for the services we've elected. The reports they provide as part of their services are the most useful and very clear to understand.

VU
Verified User
Director in Finance and Accounting (1001-5000 employees)
Vetted Review

Great Partners...Not your average hand off.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

If I have an Earning or Deduction code issue, I know that I can hand this off to members of my pod, and the issues are addressed timely and with care as if it were their own payroll. We are a working team, and I like that relationship.

Pros

  • Communication
  • Partnership
  • Teamwork
  • Best Practices.

Cons

  • Timing of closing tickets.

Likelihood to Recommend

Working with OneSource Virtual is like having an extension of my payroll team. I know that I can trust and verify any issue that I may have.

DP
Darcey Parker
Director, Payroll & Benefits in Human Resources at Carepath RX Midco (1001-5000 employees)
Vetted Review

Great Partners.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We currently utilize One Source Virtual for their Benefit Service Center and Cobra administration. One Source Virtual provides resources for our employees that we would not be able to comfortably provide due to the size of our company. They are also extremely conducive to our company culture and expectations.

Pros

  • Service Administration.
  • Communications.
  • Staff Flexibility.

Cons

  • More employees that are passionate about the work like our team representatives.

Likelihood to Recommend

One Source Virtual has always been extremely responsive to our requests for services, as well as acting quickly to fix any issues that we bring to their attention.

VU
Verified User
Contributor in Human Resources (5001-10,000 employees)
Vetted Review

Customer focused system knowledgeable, ONE source is number ONE in my book.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Tax Services and Garnishment services currently. They also do the back end on the payroll banking and GL.

Pros

  • Customer Service - Top notch.
  • Communication
  • Compliance

Cons

  • Testing and Upgrades.
  • Provided more upcoming information for the future releases.

Likelihood to Recommend

AMS is knowledgeable about payroll and knows how to assist in getting things done; customer service Reps are helpful and understand deadlines.

VT
Valerie Tazelaar
SR Payroll Manager in Human Resources at FICO (1001-5000 employees)
Vetted Review

You want great service? OneSource Virtual is the one.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use OneSource Virtual for their professional services in regard to system issues. We also use them for almost all of our payroll-related functions like garnishments, employment verification, year-end processing, and state and federal taxes.

Pros

  • Customer Service.
  • Communication.
  • Organization
  • Attention to Detail.

Cons

  • System UI is a little hard to navigate.
  • Would like a little more human interaction here and there.
  • Lots of notifications but not a terrible thing just a lot of emails sometimes.

Likelihood to Recommend

They just have amazing customer service and are so quick to respond to urgent matters. Never had any issues working with them.

AO
Aaron Ormsby
HRIS Manager in Information Technology at Greenix (501-1000 employees)
Vetted Review

OneSource Virtual - The Partner You Need

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We partner with OneSource Virtual for payroll, our W-2s and our ACA notices for employees. We have always been impressed with the size and scope of the payroll knowledge that OSV has provided over the years. We have gone from in-house payroll management to OSV fully managing our payroll and then back to in-house. The flexibility with which they can meet our needs is outstanding.

Pros

  • Payroll Processing
  • W-2 process
  • ACA process

Cons

  • I haven't noticed an area where they assist us that hasn't gone well

Likelihood to Recommend

Definitely in the payroll arena and making improvements to your system utilizing the AMS services. I have not noticed any particular scenarios where their services are not appropriate.

VU
Verified User
Manager in Human Resources (1001-5000 employees)
Vetted Review

OneSource Virtual helped us deploy Workday in a rapid fashion.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We used OneSource Virtual for our Workday deployment and also used them for managed payroll services.

Pros

  • Project Management.
  • Knowledge Transfer.
  • Keeping to timeline/budget.
  • Consultation

Cons

  • Technical resources for integrations.

Likelihood to Recommend

OneSource Virtual does really well with project management and deploying Workday on the launch process. They also did a good job with payroll setup and support.

VU
Verified User
Director in Information Technology (1001-5000 employees)
Vetted Review

OSV is an A+ Partner!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

OneSource Virtual was our implementer for Workday Payroll as well as our Payroll processor and continues to be our AMS vendor for assistance with the Payroll functionality.

Pros

  • Implementing Workday Payroll
  • Integration builds
  • Response rate on tickets

Cons

  • Designate dedicated AMS support personnel

Likelihood to Recommend

OneSource Virtual is a fantastic Workday client partner and supports our Payroll team extremely well.

VU
Verified User
Director in Human Resources (1001-5000 employees)
Vetted Review

OneSource Virtual - it was not what I anticipated- it was great!!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

OneSource Virtual supports over 5000 benefit-eligible employees all during the benefit plan year. OneSource Virtual provides benefit professionals who are knowledgeable about complex regulations such as the ACA , IRS section 125 plans, health savings accounts, and much more. AMS services with OneSource Virtual supports configuration- which is priceless! This services allows RHA to provide support in the most cost effective method, meet deadlines, regulations and provide the needed support that our employees.

Pros

  • Configuration
  • Collaboration
  • Custom Support.
  • Transparency

Cons

  • Supporting the SOP /details.
  • Turnover of OSV staff has had some challenges during the year but has been addressed.
  • New Hire customer training.

Likelihood to Recommend

OneSource Virtual partnership and the current processes we have in place today create a teamwork environment.

VU
Verified User
Contributor in Human Resources (5001-10,000 employees)
Vetted Review