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Great for payroll processing and standard tax filing.
October 24, 2023

Great for payroll processing and standard tax filing.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

I use OSV for Payroll processing, net pay, tax processing, W2 printing and mailing, and garnishment fulfillment. I have been on Payroll at my current company for over five years, and we have used OSV this whole time. They are very timely for net pay processing and standard tax filing. Tax amendment cases can be slow to process and are my only complaint. I also use OSV to assist with ACA reporting, and OSV made that process much smoother. OSV also partners with The Work Number, and they have taken many Verifications of Employment off my workload.
  • Net Pay processing - employees often receive direct deposits one day early.
  • Partnership with The Work Number.
  • Garnishment fulfillment.
  • Federal and State tax processing.
  • Time to respond to certain tickets/cases.
  • Tax amendment processing time.
  • OSV keeps our employees running with timely paycheck deposits.
  • OSV causes a little stress when it comes to taxes and payments due to different agencies.
  • If OSV makes an error, they will cover fees if necessary.
Some cases, such as tax amendments, are too slow for my liking, but OSV tries to make it right. They respond to calls/emails timely when you reach out with a concern.

Do you think OneSource Virtual delivers good value for the price?

Not sure

Are you happy with OneSource Virtual's feature set?

Yes

Did OneSource Virtual live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OneSource Virtual go as expected?

I wasn't involved with the implementation phase

Would you buy OneSource Virtual again?

Yes

OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.