OpenPhone Reviews and Ratings

Use Cases and Deployment Scope

We use it to communicate with our customers, mostly via texts not as much calling unless a customer specifically asks for a phone call. OP addresses the ease of setting up and using a phone number by making it a SAAS. We use it for day to day communication for high value customers, some transactional texts, some promotional texts as well.

Likelihood to Recommend

It's well suited for everything we use it for which is day to day communication with high value customers, some transactional texts, some promotional texts. In some cases we created some group chats which worked fine as well. I don't have any bad experiences with it really apart from their desktop app not working that well for me.

Use Cases and Deployment Scope

I am a sole proprietor managing a few different small business ventures that each have their own phone number. I migrated to OpenPhone thinking it would be an improvement over Google Voice due to the additional business features and customer management options they offered. I don't market heavily via sms. I just need to reliably communicate with customers.

Likelihood to Recommend

Switching to OpenPhone was a huge mistake for me. In my experience, it's cost me hours of frustration, wasted money on failed "trust registration", and damaged customer relationships with frequent outages and unreliable service.

Use Cases and Deployment Scope

We use OpenPhone daily to chat with job seekers and help them get interviews. Each user gets their own phone number that allows them to text job seekers, tag them with information, make phone calls, and organize all of the information that we have. It's been a huge help for us in organizing and integrating pretty well with HubSpot.

Likelihood to Recommend

We're a small team that runs pretty fast and loose. The UI is great and seems to be scaling well with us. Our users all pick it up very quickly and do most of the things that we need it to do. I can't really say if it would be a good fit for an enterprise team.

Use Cases and Deployment Scope

OpenPhone is the application we use for our phone system. It is the only phone system we use, and we use it for all incoming and outgoing calls. OpenPhone has many useful attributes, such as being able to upload our own recorded greeting, call history/call log, marking calls unread, in-app texting, and call transfers. We use all of these features in-depth.

Likelihood to Recommend

OpenPhone is good for small businesses. It has a detailed call history and call log, and allows users to mark messages as unread to track which issues have been resolved. However, it can get pricey if there are many team members that need to use it. Furthermore, we cannot transfer outgoing calls between team members, which complicates our usage.

Use Cases and Deployment Scope

Internet telephony, VOIP, and other IP Voice solutions have been around for some time. Vendors are in abundance too. When it comes to deciding which solution would provide the best experience, the choice can be daunting. The reason (if you're like me, are reading these reviews) is that in many cases the solutions available, can be rebranded, or resold options all claiming to be feature-rich. With such a broad spectrum of solutions, to rise to the top of a category in such a short time shows the elegant simplicity of a complex and reliable communications tool. From limits to proprietary equipment, prerequisites, or complicated pricing tiers, an IT admin almost needed another admin just for this. OpenPhone allows both at my company, and others I've talked with as well, to distribute inbound calls, messages, and more to appropriate departments with almost instant success. One of my favorite features is its integrations to a CRM, and the ability to go beyond even that with Zapier and more. If for any other reason than to redirect spam and other time expenses, this solution will win.

Likelihood to Recommend

If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.

Use Cases and Deployment Scope

I use OpenPhone to provide a single business phone line for a small real estate business. It provides me with voice and text service, including graphics and photos which some competitors can't do. The integrated experience is also refreshing! Why should voicemails and texts be separated into separate apps? With OpenPhone they are combined. The web interface is super convenient since I like to use a full-size keyboard when possible for texting.

Likelihood to Recommend

OpenPhone is a perfect tool for my needs, providing a reliable 2nd number with a reliable, and extremely easy-to-use iPhone app.

Use Cases and Deployment Scope

OpenPhone is the only phone service provider we use at our law office. We use it for all telephonic communication purposes.

Likelihood to Recommend

OpenPhone is well suited for small businesses where team members need a simple to use, yet robust telephonic system.

OpenPhone needs a better call transfer system that allows transfer of outgoing calls.

Use Cases and Deployment Scope

We use OpenPhone as our primary business line and it works excellently. We are able to utilize our existing mobile phones and solely download the OpenPhone APP which is incredibly convenient. You can also text, call, and do a variety of things directly from the Mobile APP to communicate with customers.

Likelihood to Recommend

OpenPhone is phenomenal for small businesses regardless of how many employees or users. If you're a one-man show, OpenPhone is great. If you're a small business with 25 employees, OpenPhone is still phenomenal. The more employees and lines you have, the easier it is to collaborate and communicate with one another. I would say it may not be as efficient for massive companies that are expecting crystal clear call clarity every call. But as long as your 4G or wifi connection is strong, you won't have any issues.

Use Cases and Deployment Scope

All of our business calls are directed through OpenPhone. We don't have a dedicated CS team and OP makes it easy to share the responsibility of answering calls.

Likelihood to Recommend

We are a 3-person team and it works well for our purposes. I'm not sure at what point we will outgrow it.

Use Cases and Deployment Scope

Call tracking is incredible with this. OpenPhone records conversations for your reference later allows automatic text and integrates with many other softwares. OpenPhone has brought our biz to the next level. All of our franchisees love it. We've tried grasshopper, Google voice, and many others. None do it as OpenPhone do it.

Likelihood to Recommend

Small businesses will love OpenPhone for its affordability and versatility. Any company could benefit.