Easy to use for paging
December 16, 2022
Easy to use for paging
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpsGenie
We are using to notify the on-call user and team through the alerts and incidents. On-call users generally from engineering team through raising opsgenie alert we notify them there are high priority alerts and need your assistance so they can fixed it before the outage. The features of timeline is very useful from there you can see the alerts who has acknowledged who has ignore. Second feature is description box where you can describe the problem and also notify them engineer.
Pros
- Notifying through all the possible way like sms,mail and call.
- Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
- Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
- Here you can schedule for on-call engineers
Cons
- Sometime it well take 2 3 minutes to notify engineers while paging so that time reduce scope is there.
- Alerts notification
- Incident notification
- Who is on call checked
- Activity log
- Positives are many but the most we have generally use this tools for paging the engineers for their application alerts so they can have look onit quickly.
- By using description box we have brief them our finding related to alerts as well as we can sent them a bridge link
- Sometime we use to check from which team who is available now on call to fixed their application issue.
- Negative thing I observed sometime it took 2 3 minutes to sent notification don't know why .
The UI is user friendly of opsgenie easy to use even for non technical people
Do you think OpsGenie delivers good value for the price?
Yes
Are you happy with OpsGenie's feature set?
Yes
Did OpsGenie live up to sales and marketing promises?
Yes
Did implementation of OpsGenie go as expected?
Yes
Would you buy OpsGenie again?
Yes
Comments
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