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Easy to setup. Great features for the price
December 16, 2022

Easy to setup. Great features for the price

Alex Richards | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsGenie

As we move into the next phase of our business we need a solution to help us get alerts to the correct people at the right time - so primarily for the scheduling features of OpsGenie.

We already had extensive monitoring in place through other tools like CloudWatch and Datadog that we were able to integrate with OpsGenie. Also, we'd moved to using Jira for our issue workflow so this also influenced our decision to use OpsGenie.
  • Scheduling
  • Alert options - SMS, Email, Slack, Phonecall
  • The iPhone app is really good - easy to use.
  • Combined billing with other Atlassian products although this may be in the pipeline soon
  • Don't put SSO as your highest paid plan
  • Scheduling
  • Integrations with our other tools - AWS, Datadog, GitHub, Slack, etc
  • Integration with Jira/Confluence
  • Improved visibility of important alerts
  • Integration with our other tools has reduced time spent linking data up.
  • Better service to our customers by ensuring we're on top of any service issues
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan.

Do you think OpsGenie delivers good value for the price?

Yes

Are you happy with OpsGenie's feature set?

Yes

Did OpsGenie live up to sales and marketing promises?

Yes

Did implementation of OpsGenie go as expected?

Yes

Would you buy OpsGenie again?

Yes

We've only been using OpsGenie for a few months but it's been great so far. Was really easy to get setup and create our first schedule for teams and integrate the other platforms that we use.

The pricing is extremely competitive in comparison to other tools like PagerDuty. We felt that we had more features available for a more competitive price than some OpsGenie's other competitors.