OpsGenie - Fast and accurate incident response management.
Overall Satisfaction with OpsGenie
OpsGenie is the backbone of a significant incident response program, and each year, it has gone from strength to strength, integrating well with existing systems across the business and bringing together communications into a single pane of glass that tracks outages, issues, and events in real-time, providing a solid audit trail along the way. Incidents are fast-paced, and stopping to organize notes and conversations is time-consuming, slowing the response, creating further risk, and prolonging mitigations. Escalations are key in a crisis, and OpsGenie handles this efficiently, managing the right contacts and bringing people into the conversation as required.
Pros
- Integrations with existing tools.
- Fast management of incidents.
- Audit trails and evidence all in one place.
Cons
- Scheduling can be a little confusing at times.
- Colour-coding for each user could be customised.
- 40% reduction in Mean Time To Resolution.
- Reduced accidental calls to people on annual leave during an incident.
- 50% less time spent on aggregating information for reports.
We felt that OpsGenie was more intuitive and worked well for our existing toolset and workflow as a business.
Do you think OpsGenie delivers good value for the price?
Yes
Are you happy with OpsGenie's feature set?
Yes
Did OpsGenie live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OpsGenie go as expected?
Yes
Would you buy OpsGenie again?
Yes

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