OpsGenie live inside lamps and making magic with the alert management process
September 26, 2024

OpsGenie live inside lamps and making magic with the alert management process

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsGenie

We actually use OpsGenie as a tool for getting alerts of our observability systems in case of break a certain threshold. It's the starting point of our incidence management process and allow us to keep notified about alerts, manage on-calls and schedule the off hour efforts all the whole team. As well as this, it help us after the incident to understand the process health through the analytics mode.

Pros

  • On call management
  • On call notifications
  • Integration with other third parties tools
  • Notification settings
  • Scalation configuration

Cons

  • Team management
  • Analytics module
  • Provide an API first model to get all entities information
  • Reduce MTTR
  • Keep the whole team organizes with oncalls
  • Reduce Downtime
In general terms OpsGenie is a well done tool for solving the alert incident management, the usability is super ok during the configuration and during the alert. The main opportunity I found is the reporting and analytics section which is a little difficult to understand at a first sight and the refresh is not automatic, some little frictions but frictions at all

Do you think OpsGenie delivers good value for the price?

Yes

Are you happy with OpsGenie's feature set?

Yes

Did OpsGenie live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpsGenie go as expected?

Yes

Would you buy OpsGenie again?

Yes

The main scenarios where OpsGenie is well suited is as I said before:
- On call management to organize who is on call during the week or on certain specific moments of the quarter, just as rollouts, control changes, etc.
- Scalation management to organize how the alert should be scale, when, who and via.
- Notification configuration avoiding to configure more than one notification device

OpsGenie Feature Ratings

IT Alert Management
6.9
Incident Ticketing System
9
Notification and Escalation
9
Incident Classification
7
Incident Assignment
8
Incident Prioritization
6
Incident Documentation
7
Incident Tracking and Reporting
3
Self-Service Portal
5
Incident Resolution Workflow
6
Integration with Other Monitoring Tools
9

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