OpsGenie is our core to our support efforts for our customers
Updated January 05, 2023
OpsGenie is our core to our support efforts for our customers
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpsGenie
we use OpsGenie for both our cloud infrastructure team and product support teams. We use this for routing of issues that come into the on call person. We also use the reporting aspects of OpsGenie to understand the types of issues that come in.
- routing of issues
- scheduling of on call personnel
- simple reporting
- easy setup and override of schedules
- works well on many devices
- could add more to its reporting capabilities - much of our reporting requires exporting data to excel and doing slice/dice there.
- routing of issues
- scheduling of on call
- ability to run on different devices
- different channels for contacting people
- easy setup and override
- positive but hard to measure - we have a reasonably priced tool for contacting people for issues that come in.
similar functionality to pager duty - we were able to use OpsGenie instead because of better ROI because we were adding a larger number of users than we had previously used. It seemed to scale better with our growth - we also use a few other Atlassian tools so it was nice to stay with a familiar vendor.
Do you think OpsGenie delivers good value for the price?
Yes
Are you happy with OpsGenie's feature set?
Yes
Did OpsGenie live up to sales and marketing promises?
Yes
Did implementation of OpsGenie go as expected?
Yes
Would you buy OpsGenie again?
Yes