OpsGenie

Score7.7 out of 10

54 Reviews and Ratings

Community insights

TrustRadius Insights for OpsGenie are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-friendly Interface: Many users have praised the intuitive and easy-to-use interface of OpsGenie, making it convenient for both experienced and new users to navigate and perform tasks efficiently. This sentiment was shared by a significant number of reviewers.

Effective Communication Channels: The availability of multiple communication channels such as SMS, email, and calls has been highly regarded by users. This feature allows for effective communication and prompt addressing of incidents, ensuring that important messages are delivered through preferred channels.

Efficient On-Call Management: Reviewers have highlighted the value of OpsGenie's on-call management features, including the ability to schedule on-call engineers and configure alerts related to specific issues. These functionalities contribute to efficient resource management and ensure that the right personnel are notified for each situation.

Reviews

21 Reviews

OpsGenie live inside lamps and making magic with the alert management process

Rating: 9 out of 10

Incentivized

September 26, 2024

Use Cases and Deployment Scope

We actually use OpsGenie as a tool for getting alerts of our observability systems in case of break a certain threshold. It's the starting point of our incidence management process and allow us to keep notified about alerts, manage on-calls and schedule the off hour efforts all the whole team. As well as this, it help us after the incident to understand the process health through the analytics mode.

Pros

On call management
On call notifications
Integration with other third parties tools
Notification settings
Scalation configuration

Cons

Team management
Analytics module
Provide an API first model to get all entities information

Likelihood to Recommend

The main scenarios where OpsGenie is well suited is as I said before:
- On call management to organize who is on call during the week or on certain specific moments of the quarter, just as rollouts, control changes, etc.
- Scalation management to organize how the alert should be scale, when, who and via.
- Notification configuration avoiding to configure more than one notification device

Verified User

Manager in Engineering (10,001+ employees)

Vetted Review

8 years of experience

OpsGenie - Fast and accurate incident response management.

Rating: 9 out of 10

Incentivized

September 25, 2024

Use Cases and Deployment Scope

OpsGenie is the backbone of a significant incident response program, and each year, it has gone from strength to strength, integrating well with existing systems across the business and bringing together communications into a single pane of glass that tracks outages, issues, and events in real-time, providing a solid audit trail along the way. Incidents are fast-paced, and stopping to organize notes and conversations is time-consuming, slowing the response, creating further risk, and prolonging mitigations. Escalations are key in a crisis, and OpsGenie handles this efficiently, managing the right contacts and bringing people into the conversation as required.

Pros

Integrations with existing tools.
Fast management of incidents.
Audit trails and evidence all in one place.

Cons

Scheduling can be a little confusing at times.
Colour-coding for each user could be customised.

Likelihood to Recommend

Incident response is well suited to OpsGenie, and this is where it really shines—whether it's an outage, a security incident, or similar. My experience is mostly with security, and it offers a great audit trail. It minimises the need to cut and paste from different platforms when creating reports and ensures that what was said and what was done (along with any evidence) is persisted and reflected in the incident detail.

Matthew White

Cloud Security Architect/SQL Server DBA in Information Technology at BLUE MOTOR FINANCE LIMITED (201-500 employees)

Vetted Review

4 years of experience

View profile

Great escalation Tool

Rating: 7 out of 10

Incentivized

June 26, 2024

Use Cases and Deployment Scope

We use OpsGenie to help technicians to never miss an important service ticket. Integrating with our CRM and ticketing system allows us to create rules that notify us if an issues is not taken care of in a timely manner. This has been a game changer for us. I would recommend this product to everyone.

Pros

Notify our techs in a timely fashion
integrate with our CRM

Cons

Make setting up rules easier

Likelihood to Recommend

Escalation notification is perfect.

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

5 years of experience

OpsGenie a great alert mechanism tool

Rating: 9 out of 10

Incentivized

June 25, 2024

Use Cases and Deployment Scope

We used OpsGenie software in our Oncall rotation for overall Production support of IT Business Intelligence activities which included data-warehousing and reporting support. OpsGenie would send alerts whenever there was a Production issue to the person in shift for support

Pros

Send alerts to specific individuals that are in On Call support
Setup a resource rotation that can handle exceptions
Give you multiple options of delivery for the alerts
Single Sign-on

Cons

Better and quicker access to review some of the settings related to the app and to the usage

Likelihood to Recommend

Like I mentioned previously, OpsGenie is well suited to be used as an alert mechanism. In OpsGenie there could be multiple setups for teams and shifts. OpsGenie handles exceptions like overrides when people is not available in emergencies. OpsGenie also can be setup to alert via text messages, email or directly through the app. The app automatically shifts the person in the rotation and alerts the person. Whenever something that is setup to be alerted, the app can do it using multiple mechanisms to alert and make sure that the person that needs to be notified, does.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

5 years of experience

OpsGenie - straightforward alert management and on-call scheduling

Rating: 8 out of 10

Incentivized

December 24, 2022

Use Cases and Deployment Scope

I mostly use OpsGenie for managing alerts and incidents that arise from our infrastructure both cloud-based and on-prem. It’s a pretty flexible solution and does a good job integrating with Jira and passing on the right alerts to the right members of the DevOps team. I also use it to help schedule and plan which members of the DevOps and IT teams will be on call during off-hours to address any issues that we have during product launch periods.

Pros

Easy for new users to navigate and see what issues are present
App is convenient and team members all can access easily using their work phone
Simple python integration that allows for customized alerts

Cons

Filters/analysis for past team performance of alerts are difficult since there's just a limited set of built in filters
Can't schedule on call rotations via Outlook or Google calendar
Doesn't really have great dashboarding or analytics within OpsGenie

Likelihood to Recommend

Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.

Verified User

Engineer in Research & Development (10,001+ employees)

Vetted Review

2 years of experience

Good alerting tool with fair pricing

Rating: 8 out of 10

Incentivized

December 21, 2022

Use Cases and Deployment Scope

We use OpsGenie as our main alerting tool. It's well integrated with our backend monitoring system - Prometheus, so our engineers can receive alerts via email or SMS notification (based on the severity of the issue) when something goes wrong in Production. We also use it to arrange our on-call schedule.

Pros

Sending SMS alerts
Mobile app push notification
One single view of all alerts

Cons

Provide more native integration support with different monitoring systems

Likelihood to Recommend

OpsGenie is well suited for planning support rotation and sending alerts to on-call engineers.

I usually get both push notifications from OpsGenie app, as well as SMS text messages when there is an outage, so I can quickly start looking into it. It really reduces our Mean Time to Repair for most Production issues.

Verified User

Manager in Engineering (10,001+ employees)

Vetted Review

4 years of experience

Great alerting & on-call management software!

Rating: 9 out of 10

Incentivized

December 20, 2022

Use Cases and Deployment Scope

OpsGenie is used as the platform to manage our support team's contact methods and availability (e.g. their support roster) to as appropriate receive alerts as raised by our various infrastructure and software monitoring tools. It then also facilitates tracking of the alerts raised including various statuses through the incident lifecycle.

Pros

Support roster
Multiple communication/alert channels both receiving and sending
Incident workflow

Cons

configuring the escalation policy and on call roster can be complex

Likelihood to Recommend

OpsGenie is well suited to facilitating the delivery of incident alerts to non-work communication end points including email, SMS and voice.

It has a broad range of integrations across a wide range of SaaS vendors.

Verified User

Professional in Information Technology (201-500 employees)

Vetted Review

1 year of experience

OpsGenie - great product at affordible price.

Rating: 8 out of 10

Incentivized

December 17, 2022

Use Cases and Deployment Scope

We use OpsGenie as an alert tool for P1, P2 issues that affect our production systems and our ability to service our customers. The tool is fully customizable and automated. We typically schedule on call rotations 8 - 12 months out. The tool allows a secondary notification if the primary on call person does not respond. I would recommend OpsGenie for anyone that needs an automated-on call notification system.

Pros

Automated
Customizable

Cons

The GUI is a bit tricky sometimes

Likelihood to Recommend

OpsGenie is a perfect solution for automated on call notification that targets specific functional groups in an IT team vs. blast notification. Integrates with JIRA service desk to process P1, P2 system down or degraded alerts and notify appropriate on call support staff. OpsGenie is low Invesment with big returns if you have 24x7 uptime system requirements.

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

OpsGenie is our core to our support efforts for our customers

Rating: 9 out of 10

Incentivized

December 16, 2022

Use Cases and Deployment Scope

we use OpsGenie for both our cloud infrastructure team and product support teams. We use this for routing of issues that come into the on call person. We also use the reporting aspects of OpsGenie to understand the types of issues that come in.

Pros

routing of issues
scheduling of on call personnel
simple reporting
easy setup and override of schedules
works well on many devices

Cons

could add more to its reporting capabilities - much of our reporting requires exporting data to excel and doing slice/dice there.

Likelihood to Recommend

We use it for routing of issues that come into customer support. It integrates with our contact center.
We also use it for routing of issues that come in for our infrastructure team. It integrates well with many different monitoring products.

Dan Soble

VP Engineering in Engineering at Veeva Systems (5001-10,000 employees)

Vetted Review

5 years of experience

Easy to use for paging

Rating: 9 out of 10

Incentivized

December 16, 2022

Use Cases and Deployment Scope

We are using to notify the on-call user and team through the alerts and incidents. On-call users generally from engineering team through raising opsgenie alert we notify them there are high priority alerts and need your assistance so they can fixed it before the outage. The features of timeline is very useful from there you can see the alerts who has acknowledged who has ignore. Second feature is description box where you can describe the problem and also notify them engineer.

Pros

Notifying through all the possible way like sms,mail and call.
Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
Here you can schedule for on-call engineers

Cons

Sometime it well take 2 3 minutes to notify engineers while paging so that time reduce scope is there.

Likelihood to Recommend

This tool specifically use where you need to monitor several of applications related to different team so by using OpsGenie you can notify the specific team by paging them.

Ashutosh Rawale

Technical Support Engineer in Engineering at Cybage Software Private Limited Kalyaninagar,Pune (10,001+ employees)

Vetted Review

3 years of experience

View profile

Loading Reviews List....