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OpsGenie - straightforward alert management and on-call scheduling
December 24, 2022

OpsGenie - straightforward alert management and on-call scheduling

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsGenie

I mostly use OpsGenie for managing alerts and incidents that arise from our infrastructure both cloud-based and on-prem. It’s a pretty flexible solution and does a good job integrating with Jira and passing on the right alerts to the right members of the DevOps team. I also use it to help schedule and plan which members of the DevOps and IT teams will be on call during off-hours to address any issues that we have during product launch periods.
  • Easy for new users to navigate and see what issues are present
  • App is convenient and team members all can access easily using their work phone
  • Simple python integration that allows for customized alerts
  • Filters/analysis for past team performance of alerts are difficult since there's just a limited set of built in filters
  • Can't schedule on call rotations via Outlook or Google calendar
  • Doesn't really have great dashboarding or analytics within OpsGenie
  • Customized alert management
  • Integration with Jira
  • Accessible easily and smoothly with mobile app
  • Helped us track bugs and issues that came up during product launch periods which reduced overhead that normally came with needing to manually contact the right team members
  • Prevented last minute breaking issues from falling through the cracks, decreased time to fix by automatically alerting the team members and allowing the product and project teams to easily see what active alerts are in progress

Do you think OpsGenie delivers good value for the price?

Yes

Are you happy with OpsGenie's feature set?

Yes

Did OpsGenie live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpsGenie go as expected?

Yes

Would you buy OpsGenie again?

Yes

Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.